Help Desk Technician
Houston, TX
Category: Information Technology
Reference ID: 10065652
Shortcut: http://addisongroup.gosnaphop.com/HZYBOU
Fully onsite Monday - Friday
Pay: $20 - $29 an hour
Short term contract 4-5 months
Overview
We are seeking a Senior Help Desk Technician to assist with workload from April through July. This is a hands-on, execution-focused role responsible for managing day-to-day service desk operations, supporting end users, and delivering white-glove support to executives and non-technical field users. This role is non-managerial and requires someone who can step in quickly and keep operations running smoothly.
Key Responsibilities
- Manage and work service desk tickets through a ticketing system (any platform)
- Answer help desk phone line and provide timely troubleshooting support
- Deliver high-touch, white-glove support to executives and business users
- Support non-technical users in office and field environments
- Troubleshoot and resolve issues related to:
- Microsoft 365
- Active Directory
- Intune
- Remote access tools (LogMeIn or similar)
- Own tickets end-to-end and communicate clearly with users throughout resolution
- Maintain high customer satisfaction through strong communication and follow-up
Required Qualifications
- 3–7 years of experience in a Help Desk or Service Desk role preferred
- Experience working in a structured service desk environment
- Strong customer service and communication skills
- Comfortable supporting executives and non-technical users
- Hands-on experience with:
- Microsoft 365
- Active Directory
- Intune
- Remote access tools
- Experience using any ticketing system
- College degree preferred
Benefits: Addison Group employees are eligible to health, dental vision benefits 60 days after employment and are eligible to contribute to 401k 1 year after employment
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-009
-
Desktop Engineer Tier 1
Washington, DC
Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment Type: 6 months contract Pay Rate: $28.00 - $30.00 / Hourly Work Schedule: Onsite, Monday - Friday Benefits: This position may be eligible for medical, dental, vision, and 401...
Recommended
-
IT Specialist - Microsoft 365
Norman, OK
Job Title: Microsoft 365 Specialist Location: Norman, OK (on-site) Pay Rate Range: $65,000 - $100,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - must be authorized t...
Recommended
-
IT Support Specialist
Midland, TX
Job Title: IT Support Specialist Industry: Information Technology / Managed Services Location (city, state): Midland, TX Compensation: $28 – $30 per hour (Contract-to-Hire) Benefits: This position is eligible for medical, dental, vision, and 401(k). Wo...
Recommended
-
IT Desktop Support Analyst
Houston, TX
Role: Desktop Support Analyst Location: Houston, TX Pay Range: $50,000–$60,000 / year Benefits: Medical, dental, vision, 401(k) Summary The Desktop Support Analyst provides advanced technical support for employees, handling complex issues related to ha...
Recommended
-
Windows Systems Administrator
Oklahoma
Role: Windows Systems Administrator Location: Oklahoma City, OK Pay Rate Range: $75,000 – $95,000 / Annually / DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable comp...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Dallas, Texas (Remote) Work Schedule: Monday–Friday, Flexibility to work schedule between 6 am – 7 pm Type of Employment: Contract-to-Hire Compensation: $17 / Hour Industry: Consumer Services Benefit...
Recommended
-
Executive Assistant
Reston, VA
Job Title: Executive Assistant Location: Tysons, VA Job Type: Contract (3-4 month contract) Compensation: $36.00 – $39.00 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). Addison Group is actively seeking a Executiv...
Recommended
-
Systems Engineer
Silver Spring, MD
Position: Senior Systems Engineer Location: Silver Spring, MD (Onsite, 5 days a week, moving to hybrid) Salary: $115k - $120k/year (Contract to Hire) Overview: A company is looking for a motivated Senior Systems Engineer to help rebuild end-user servic...
Recommended
-
Sr. IT Field Technician
Broken Arrow, OK
Job Title: Sr. IT Field Technician Location: Tulsa, OK (Onsite with occasional travel) Pay Range: $55,000 - $75,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work...
Recommended
-
Dynamics 365 CRM Functional Consultant (Sales & Marketing)
Phoenix Metro Area, Arizona
Job Title: Dynamics 365 CRM Functional Consultant (Sales & Marketing) Location: Phoenix, AZ Job Type: Full Time Compensation: $130,000 - $150,000 / year (dependent on experience) Benefits: The position is eligible for medical, dental, vision, and life ...
Recommended
-
Lead Full Stack Engineer - Typescript, JavaScript, React, Node.js
Remote CST, TN
Title: Lead Full Stack Engineer - Typescript, JavaScript, React, Node.js Location: REMOTE - US only in EST, CST or MST Time Zones - Must have location on resume Salary: $145000 – $160000 / Year (based on experience) Job Type: Full-Time | Exempt Benefit...
Recommended
-
Microsoft 365 Administrator
District of Columbia
Job Title: Microsoft 365 Administrator Job Location: Washington, DC Target Pay Rate: $40-$50hr Primary Duties and Responsibilities: 1. Configure and maintain the D365 F&O and Commerce system, including security roles, user permissions, and system setti...
Recommended
-
Customer Experience Manager
Apex, NC
Job Title: Customer Experience Manager Location: Apex, NC Industry: Manufacturing Employment Type: Direct Hire Compensation: Up to $120,000 Benefits: Medical, dental, vision, and 401(k) Addison Group is partnering with a manufacturing organization in A...
Recommended
-
IT & Data Support Specialist
Oklahoma City, OK
Role: IT & Data Support Specialist Location: Oklahoma City, OK (Onsite) Pay Rate Range: $55-60,000/year Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT & Data Support Sp...
Recommended
-
Executive Assistant (Part-Time)
Chicago, IL
Job Title: Executive Assistant (Part-Time) Location: Chicago, IL Industry: Consumer Product Goods Compensation: $33–$38/hour Work Schedule: Part-time, Monday–Thursday, 4–5 hours per day (approximately 20 hours per week) - 100% onsite Benefits: This pos...
Recommended
-
Senior Backend Software Engineer
District of Columbia
Job Title: Senior Backend Software Engineer Location: Remote Employment Type: Contract Pay Rate: $65 - $70/ hour Benefits: This position is eligible for medical, dental, vision, and 401(k). The Role We are seeking a Senior Software Engineer to play a p...
Recommended
-
Receptionist, Luxury Concierge
Dallas Metro Area, Texas
Job Title: Receptionist / Luxury Concierge Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: Contract-to-Hire Compensation: $18.00 - $25.00 per hour Industry: Luxury Retail / High-End Client Services Benefits: T...
Recommended
-
Temporary GL Accountant
Reston, VA
Position Title: General Accountant Location: Reston, VA (Hybrid – 2–3 days in office, Tuesday/Wednesday preferred) Assignment Type: Contract (3-month assignment with potential to extend) Compensation: $35–45/hour Work Schedule: Monday – Friday, 9:00 AM...
Recommended
-
Hybrid in VA - Senior Information Security Analyst (CMMC - Required)
Herndon, VA
Job Title: Senior Information Security Analyst (CMMC - Required) Location: Hybrid - Herndon, VA (2 days onsite weekly, but then can go to 1 day after ramp up) Contract to Hire (Candidates must be willing to convert to FTE after contract period) Target ...
Recommended
-
Recruiter
Long Island City, NY
Job Title: Recruiter Industry: Janitorial Services Location: Long Island City, NY Assignment Type: Contract Pay: $22 – $25/ Hour (depending on experience) Work Schedule: 9:00am – 6:00pm Benefits: This position is eligible for medical, dental, vision, a...
Recommended
-
Account Sales Manager
Northwood, OH
Title: Account Sales Manager Location: Remote with travel Employment Type: Full-time, Direct Hire Pay: $100,000 base salary plus commission/bonus Benefits : This position is eligible for medical, dental, vision, and 401(k). Position Overview The Accoun...
Recommended
-
Billing Specialist
Tacoma Metro Area, Washington
Job Title: Billing Specialist Location (city, state): Hybrid in Gig Harbor, WA Compensation: $25 - $35 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 2+ Years of Billing Experience- preferably dealin...
Recommended
-
Computer Operator
Oklahoma City;, OK
Job Title: Computer Operator Location: Oklahoma City, OK (on-site) Pay Rate Range: Up to $21.00 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - must be authorized to work...
Recommended
-
Senior Web Application Developer
Houston, TX
Role: Senior Web Application Developer Location: Houston, TX Pay Range: $150,000- $160,000 / year Benefits: This position is eligible for medical, dental and vision. We are seeking a highly experienced Senior Web Application Developer to design, buil...
Recommended
-
Staff Accountant- Contract
Washington, DC
Position Highlights Type: Contract (Potential to Convert) Duration: 6–9 Months Pay Rate: $33–$39/hr Conversion Salary Range: ~$70–$80k Schedule: 40 hours/week Location: Hybrid — 2 days onsite per week Benefits: This position is eligible for medical, de...
Recommended
-
Facilities Manager
District of Columbia
Job Title: Facilities Manager Industry: Education / Nonprofit Location: Washington, DC Pay: $72,000 - $90,000 / Year depending on years of experience Schedule: Monday–Friday, standard business hours Benefits: This position is eligible for medical, dent...
Recommended
-
Sales Assistant
Longmont, CO
Job Title: Sales Assistant Location: Frederick, CO Industry: Sales / Customer Support Pay: $18 - $20 / hour Benefits: Eligible for medical, dental, vision, and 401(k) benefits through Addison Group About Our Client: Addison Group is partnering with one...
Recommended
-
Receptionist
Reston, VA
Job Title: Receptionist Location (city, state): Fairfax, VA (Fully on-site) Industry: Financial Services Type: Contract (1-2 months) Pay: $18-20/hour (depending on experience) Benefits: Eligible for Medical, Dental, Vision, 401K About Our Client: Our c...
Recommended
-
Senior Administrative Assistant
Alameda, CA
Job Title: Temporary Senior Administrative Assistant Location (city, state): Alameda, CA (Onsite) Industry: Life Sciences / Biotechnology Pay: $30 - 35 per hour Benefits: This position is eligible for medical, dental, vision,and 401(k). About our clie...
Recommended
-
Integration Engineer
West Lake Hills, TX
Job Title: Integration Engineer Location: Remote Compensation: $55 - $58 per hour depending on experience Benefit Information: This position may be eligible for medical, dental, vision, and 401(k) Are you looking for a growth opportunity for a reputabl...
Recommended