Sales Administrative Representative
Schaumburg, IL
Category: Administrative
Reference ID: 10079550
Shortcut: http://addisongroup.gosnaphop.com/oPyEM4
Job Title:
Sales Administrative Representative
Industry:
Manufacturing
Location (City, State):
Northwest Suburbs, IL
Pay:
$45,000–$50,000 annually
Work Schedule:
Monday–Friday | 8:00 AM–5:00 PM | 100% Onsite
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a well-established manufacturing organization known for its high-quality products, employee development, and long-tenured workforce. They are seeking a customer-focused Sales Administrative Representative to join their collaborative team. This is an excellent opportunity for someone looking to build a long-term career with a company that invests in training and internal advancement.
Job Description:
The Sales Administrative Representative serves as a key point of contact for customers and distributors by processing orders, responding to inquiries, and coordinating with internal departments to ensure exceptional service. This is a fast-paced administrative position that combines customer support, order management, and problem-solving. It is not a call center environment.
Key Responsibilities:
- Process customer orders accurately and efficiently using internal systems.
- Respond to customer inquiries via phone and email regarding orders, product availability, pricing, and delivery timelines.
- Prepare customer quotes and assist with pricing requests.
- Coordinate with sales, engineering, accounting, and operations to resolve customer issues.
- Track open orders and proactively follow up on outstanding requests.
- Research inventory availability and recommend alternative products when appropriate.
- Investigate and resolve shipping, billing, and order discrepancies.
- Maintain accurate customer records and documentation.
- Assist with invoicing and administrative reporting.
- Prioritize multiple requests while meeting departmental response time expectations.
- Participate in ongoing product knowledge and professional development training.
- Provide backup support to teammates and assist with special projects as needed.
Qualifications:
- Bachelor's degree required.
- 1–3 years of customer service experience required (retail, hospitality, food service, or office experience welcome).
- Strong Microsoft Office skills.
- Comfortable performing basic business math, including percentages and decimals.
- Excellent communication, organizational, and multitasking abilities.
- Detail-oriented with strong problem-solving skills.
- Professional, confident, and customer-focused demeanor.
- Stable work history with demonstrated reliability preferred.
Perks:
- Clearly defined career progression with opportunities to advance into senior customer support and sales roles.
- Educational assistance program to support continued learning.
- Competitive benefits package, including medical, dental, vision, life, disability insurance, and a 401(k) with company match.
- Paid holidays, PTO, and sick time.
- Stable organization with many employees who have built long-term careers.
- Supportive team culture with structured onboarding and ongoing development opportunities.
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