Customer Service Representative
Tampa, FL
Category: Administrative
Reference ID: 10079107
Shortcut: http://addisongroup.gosnaphop.com/1rMi8d
Job Title: Customer Service Representative
Industry: Customer Service / Distribution
Location (City, State): Tampa, FL
Assignment Type: Contract-to-Hire
Pay: $17.00 to $23.00 per hour
Work Schedule: Monday – Friday | Full-Time
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Addison Group is partnering with a growing organization seeking a Customer Service Representative to join its team. This opportunity is ideal for a customer-focused professional who enjoys building relationships, solving problems, and delivering exceptional service in a fast-paced environment. The ideal candidate is organized, detail-oriented, and thrives while managing multiple priorities.
Job Description:
The Customer Service Representative will serve as the primary point of contact for customers by handling inquiries, processing orders, and coordinating with internal departments to ensure a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to resolve issues while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
- Process customer orders, updates, cancellations, returns, and account requests with accuracy.
- Investigate and resolve customer concerns while escalating complex issues when necessary.
- Maintain accurate customer records and account information within CRM and internal systems.
- Partner with Sales, Operations, Shipping, and Accounting teams to ensure prompt issue resolution and order fulfillment.
- Provide product and service information while identifying opportunities to enhance the customer experience.
- Track open orders and proactively communicate status updates to customers.
- Meet established service, quality, and response time expectations.
- Assist with administrative tasks, reporting, and special projects as assigned.
- Contribute to a positive team environment by providing dependable support across departments.
Qualifications:
- Minimum of two years of experience in customer service, call center, account support, or administrative support.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Experience using CRM platforms such as Salesforce, SAP, Zendesk, or similar systems is preferred.
- Positive attitude with a commitment to delivering outstanding customer service.
Additional Details:
- Experience supporting manufacturing, distribution, logistics, or business-to-business (B2B) customers is highly preferred.
- Familiarity with order entry and order management systems is a plus.
- Associate's or Bachelor's degree is preferred but not required.
- Opportunity to work in a collaborative environment supporting both customers and internal business partners.
Perks:
- Competitive hourly compensation.
- Medical, dental, vision, and 401(k) benefits.
- Monday through Friday schedule with no weekends.
- Collaborative and team-oriented work environment.
- Opportunities for career advancement and professional development.
- Join a stable and growing organization where you can make an immediate impact.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended
-
Customer Experience Representative
Portland, TN
Job Title: Customer Experience Representative Industry: Manufacturing Location: Portland, TN Assignment Type: Direct Hire Pay: $18.00 - $19.00 / Per hour Work Schedule: Monday–Friday, 7-4p Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Customer Service Representative
Itasca, IL
Job Title: Customer Service Representative Location: Itasca, IL Assignment Type: Direct Hire Pay: $25–$27 per hour Work Schedule: 100% onsite, Monday–Friday, 8:00 AM–5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). A...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Customer Service Account Manager
Elk Grove Village, IL
Job Title: Customer Service Account Manager Industry: Manufacturing Location (city, state): Elk Grove Village, IL Assignment Type: Direct Hire Pay: $65,000 – $72,000 / year Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one...
Recommended
-
Product Support Specialist
Allen, TX
Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing / Building Materials Benefits: This ...
Recommended
-
Customer Service Representative
Chicago, IL
Job Title: Customer Service Representative Industry: Distribution Location (city, state): Rosemont, IL Assignment Type: Contract-to-Hire Pay: $21 – $21.50 / hour Work Schedule: Monday–Friday; call center hours are 7:00 AM–7:00 PM. Start times may range...
Recommended
-
Customer Service Representative
Oklahoma City, OK
Job Title: Customer Service Representative Location: Oklahoma City, Oklahoma Industry: Retail / Sales Support Pay: $17.50 - $18.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k About Our Client: Addison Group is hiri...
Recommended
-
Customer Service Representative
Tulsa, OK
Title: Customer Service Representative Industry: Manufacturing Location: Tulsa, OK Assignment Type: Contract to Hire Pay: $22-23/hr Schedule: Monday – Friday | Standard Business Hours (Overtime as needed) Benefits: This position is eligible for medical...
Recommended
-
Customer Service Specialist
Chicago, IL
Job Title: Customer Service / Order Management Specialist Industry: Consumer Goods Location: Chicago, IL Assignment Type: Seasonal Contract – Approx 6 months Pay: $20 - $24hr Work Schedule: Monday–Friday with multiple shift options in the morning! Bene...
Recommended
-
Order Entry Specialist
Austin, TX
Order Entry Specialist Location: West Austin, TX | Hybrid – 3 days in office Schedule: Monday–Friday | 40 hours/week | Standard business hours Pay: $20–$24/hour Type: Contract | 3 months, with potential to extend Benefits: This position is eligible for...
Recommended
-
Receptionist and Administrative Project Coordinator
Houston, TX
Job Title: Receptionist and Administrative Project Coordinator Location: Houston, TX Type: Contract-hire Pay: $25-$26/hr DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Summary: The Receptionist and Administrat...
Recommended
-
Customer Service Associate
Oklahoma City, OK
Job Title: Customer Service Associate Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Customer Service Representative
Palatine, IL
Job Title: Customer Service Representative Industry: Logistics Location (city, state): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20–$21/hour (based on experience) Work Schedule: Shift 1: Monday, Tuesday, Wednesday & Friday, 11:30 AM–8:00 PM ...
Recommended
-
Logistics Coordinator
Columbus, OH
Job Title: Logistics Coordinator Location: Columbus, OH (Fully Onsite) Industry: Transportation, Logistics, and Freight Management Pay: $19 – $20 / hour (Contract) Benefits: This position is eligible for Medical, Vision, Dental, and 401k Job Descriptio...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Inside Sales Representative
Houston Metro Area, Texas
Position: Inside Sales Coordinator/Customer Service Rep Location: Houston, TX Employment: Contract to Hire Industry: Manufacturing Hours: M-Thurs 7:00am-4:00pm (Fridays - remote) Pay: $28.00 - $36.00 DOE Benefits: This position is eligible for medical,...
Recommended
-
Vehicle Ordering Specialist
Itasca, IL
Job Title: Vehicle Ordering Specialist Industry: Fleet Management Location (city, state): Itasca, IL Assignment Type: Direct Hire Pay: $53,000 - $55,000 / year Work Schedule: Monday–Friday, 9:00 AM–6:00 PM; 100% in office Benefits: This position is eli...
Recommended
-
Customer Operations Lead Specialist
Rosemont, IL
Job Title: Customer Operations Lead Specialist Industry: Membership Association Location (city, state): Rosemont, Illinois Assignment Type: Contract to Hire Pay: $83,000 – $85,000 / yearly based on experience and qualifications Work Schedule: Hybrid – ...
Recommended
-
Account Manager
Franklin, TN
Job Title: Account Manager Industry: Manufacturing Location (city, state): Franklin, TN Assignment Type: Contract-to-Hire, conversion at 3-months Pay: $26 – $28 / hour + bonus/commission after conversion Work Schedule: Monday–Friday, Full-Time, On-Site...
Recommended
-
Customer Service Lead
Pittsburgh, PA
Position: Customer Service Lead Location: Pittsburgh, PA 15205 (Robinson area — near the airport) Assignment Type: Full-Time, Long-Term Contract Compensation: $22 – $27 /hour Schedule: Monday–Friday, 8:00am – 4:00/5:00pm (some flexibility, OT eligible)...
Recommended
-
Administrative Assistant
Dallas Metro Area, Texas
Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi...
Recommended
-
Member Data Verification Assistant
Arlington, VA
Job Title: Member Data Verification Assistant (Contract) Industry: Insurance / Financial Services Location (City, State): Arlington, VA (on a military base) Assignment Type: Contract (3–6 Months) Pay: $20 – $22 / per hour Work Schedule: Monday–Friday |...
Recommended
-
Customer Service Representative
Columbia, TN
Job Title: Customer Service Representative Industry: Insurance Location (City, State): Columbia, TN Assignment Type: Contract Pay: $18.00–$20.00/hour Work Schedule: Monday–Friday, standard business hours (occasional overtime as needed) Benefits: This p...
Recommended
-
Membership Specialist
Chicago, IL
Job Title: Membership Specialist Industry: Nonprofit Location: Chicago, IL Assignment Type: Contract-to-Hire Pay: $20–$24/hour Work Schedule: Monday–Friday | 8:30 AM -5:00 PM | 100% Onsite Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Tree Care Branch Manager
San Jose, CA
Job Title: Tree Care Branch Manager Industry: Commercial Landscaping / Tree Care Services Location: San Jose, CA Assignment Type: Direct Hire Pay: $110,000 - $140,000 annually + performance-based bonus Work Schedule: Full-time | Standard Business Hours...
Recommended
-
Logistics Coordinator
Bethlehem, PA
Job Title: Logistics Coordinator Location: Bethlehem, PA Job Type: Contract-to-Hire Compensation: $19-20/hr Benefits: Medical, Dental, Vision, 401k Our client is a well-established logistics and transportation company operating at a regional distributi...
Recommended
-
Member Services Representative
Reston, VA
Job Title: Contact Center Member Services Representative Industry: Banking / Financial Services Location (city, state): Reston, VA Assignment Type: Contract-to-Hire Pay: $22.00 per hour Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM; 40 hours per we...
Recommended