Customer Service Representative
Columbia, TN
Category: Administrative
Reference ID: 10079070
Shortcut: http://addisongroup.gosnaphop.com/xoCIk7
Job Title: Customer Service Representative
Industry: Insurance
Location (City, State): Columbia, TN
Assignment Type: Contract
Pay: $18.00–$20.00/hour
Work Schedule: Monday–Friday, standard business hours (occasional overtime as needed)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a well-established organization seeking a customer-focused professional to join their Customer & Sales Support team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment.
Job Description:
The Customer Service Representative serves as a key point of contact for both internal teams and external customers. This role is responsible for responding to inquiries, providing accurate information, documenting customer interactions, and supporting day-to-day inquiries and operations while maintaining a high standard of customer service.
Key Responsibilities:
- Provide professional support to customers and internal teams through phone and email communication.
- Respond to questions related to applications, account status, and general service inquiries.
- Record customer interactions accurately within Salesforce or a CRM system.
- Manage shared support inboxes and ensure requests are handled promptly.
- Collaborate with cross-functional teams to resolve customer issues efficiently.
- Investigate and troubleshoot customer concerns while determining appropriate solutions.
- Identify process improvements and communicate system or workflow recommendations to leadership.
- Balance multiple priorities in a fast-paced, team-oriented environment.
- Meet established quality, productivity, and customer service performance goals.
- Complete required training and assist with additional projects as assigned.
Qualifications:
- High school diploma or GED required.
- Minimum of 1 year of phone-based customer service, sales support, or call center experience required.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and time management abilities. Ability to use multiple computer screens while navigating phone calls and documenting interactions simultaneously required.
- Experience using Microsoft Office, including Outlook, Word, and Excel required.
- Familiarity with Salesforce or other CRM platforms is a strongly preferred.
- Strong analytical and problem-solving skills.
- Ability to work independently while contributing to a collaborative team environment.
Additional Details:
- Contract opportunity - top performers will have a chance to convert to permanent employment.
- Ongoing training and professional development provided.
- Occasional overtime may be required based on business needs.
Perks:
- Collaborative and supportive team culture.
- Hands-on training and career development opportunities.
- Gain experience with Salesforce and other industry-leading systems.
- Stable Monday–Friday schedule with growth potential for top performers.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin1
-
Sales Representative
Columbia, TN
Role: Sales Representative Location: Columbia. TN Employment Type: Contract to hire Pay Rate: $20-25 / hour Benefits: This role is eligible for medical, dental, vision and 401k. About the Role We're looking for a motivated and customer-focused Inside S...
Recommended
-
Member Experience Advocate
Columbia, TN
Title: Member Experience Advocate Pay: $18-20/hr Onsite: Columbia, TN Benefits: This position is eligible for medical, dental, vision, and 401(k). BASIC FUNCTION The Member Experience Advocate I supports the efforts of the Member Experience Manager. Th...
Recommended
-
Program Coordinator
District of Columbia
Job Title: Program Coordinator Industry: Non-Profit / Trade Association Location: Washington, DC (Hybrid) Pay: $20-23/hour (based on experience) Type: Contract (3-5 months) Hours: Monday - Friday | 37.5 hours/week Benefits: Eligible for Dental, Vision,...
Recommended
-
Membership Assistant
District of Columbia
Job Title: Membership Assistant Industry: Nonprofit Association Location: Washington, DC (Hybrid) Assignment Type: Contract | 2–3 Months Pay: $20 – $23/hour (depending on experience) Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This posi...
Recommended
-
Event Coordinator
District of Columbia
Job Title: Event Coordinator Industry: Nonprofit Association Location: Washington, DC (Hybrid) Assignment Type: Contract | 4–6 Months Pay: $21 – $24/hour (depending on experience) Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This positio...
Recommended
-
Development Associate
District of Columbia
Job Title: Development Associate Industry: Nonprofit / Fundraising / Donor Relations Location: Washington, DC (Hybrid) Assignment Type: Contract (5–6 months) Pay: $22 – $25 / Hour (commensurate with experience) Work Schedule: 37.5 hours/week | Monday–F...
Recommended
-
Legal Assistant
Columbia, MD
Job Title: Legal Assistant (Legal Executive Assistant) Industry: Legal Location: Columbia, MD Assignment Type: Contract to Hire Pay: $30 – $38.50 / Hour Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (fully onsite) Benefits: This position is eligibl...
Recommended
-
Receptionist
District of Columbia
Job Title: Receptionist Industry: Administrative / Customer Service / Office Operations Location (city, state): Washington, DC (Onsite) Assignment Type: Contract (3–4 months) Pay: $19 – $21 / hour (commensurate with experience) Work Schedule: Monday–Fr...
Recommended
-
Bilingual Operations Assistant
District of Columbia
Job Title: Bilingual Operations Assistant Industry: Professional Services / Consulting / Business Services Location (city, state): Washington, DC (Onsite) Assignment Type: Contract | 3-4 months Pay: $21 $24 / hour, commensurate with experience Work Sch...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Customer Service Representative
Tampa, FL
Job Title: Customer Service Representative Industry: Customer Service / Distribution Location (City, State): Tampa, FL Assignment Type: Contract-to-Hire Pay: $17.00 to $23.00 per hour Work Schedule: Monday – Friday | Full-Time Benefits: This position i...
Recommended
-
Human Resources Manager
District of Columbia
Job Title: Human Resources Manager Industry: Human Resources / Professional Services Location: Washington, DC (Hybrid) Assignment Type: Contract | ~3 Months Pay: $36 – $42 / Hhour, depending on experience Work Schedule: Monday–Friday, 9:00 AM–5:00 PM B...
Recommended
-
Human Resources Business Partner
District of Columbia
Job Title: Human Resources Business Partner Industry: Human Resources | Nonprofit Location: Washington, DC (Hybrid) Assignment Type: Contract | Approximately 4 Months Pay: $38 – $45/hour (depending on experience) Work Schedule: Monday – Friday, 9:00 AM...
Recommended
-
Membership Specialist
District of Columbia
Job Title: Membership Specialist Industry: Nonprofit Association / Membership Organization Location: Washington, DC (Hybrid) Assignment Type: Contract (4-6 months) Pay: $26 - $29 / hour (commensurate with experience) Work Schedule: Monday–Friday | Stan...
Recommended
-
Office Manager
Columbia, MD
Job Title: Office Manager Location: Columbia, MD Industry: Construction / Real Estate Type: Contract (4-5 month contract) Pay: $26 - 28/ Hour (depending on experience) Work Schedule: Monday-Friday 8am-5pm Benefits: This position is eligible for medical...
Recommended
-
Recruiting Coordinator
District of Columbia
Job Title: Recruiting Coordinator Industry: Nonprofit / Human Resources Location: Washington, DC (Hybrid: 4 days onsite, 1 day remote) Assignment Type: Contract | ~2 Months Pay: $23 – $26 / Hour, depending on experience Work Schedule: Monday–Friday, 8:...
Recommended
-
HR Generalist
Washington-Arlington-Alexandria Metro Area, District of Columbia
Job Title: People & Culture Generalist Industry: Nonprofit / Conservation Location (City, State): Remote Assignment Type: Contract-to-Hire Pay: $26 - $30 / hour (depending on experience) Work Schedule: Monday–Friday, 9:00 AM–5:00 PM (Core hours: 10:00 ...
Recommended
-
Senior Administrative Assistant
District of Columbia
Job Title: Senior Administrative Assistant Industry: Administrative / Executive Support / Office Operations Location: Washington, DC (Hybrid) Assignment Type: Contract (2-3 months) Pay: $26 - $30 / Hour (commensurate with experience) Work Schedule: Ful...
Recommended
-
Human Resources Assistant
District of Columbia
Job Title: Human Resources Assistant Industry: Consulting | Professional Services Location: Washington, DC (Fully Onsite) Assignment Type: Contract | 3–5 Months Pay: $21 – $24/hour (commensurate with experience) Work Schedule: Monday – Friday, 9:00 AM ...
Recommended
-
Human Resources Coordinator
District of Columbia
Job Title: Human Resources Coordinator Industry: Nonprofit Trade Association Location: Washington, DC (Hybrid) Assignment Type: Contract | 4–6 Months Pay: $23 – $26 / Hour, depending on experience Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Benefits:...
Recommended
-
Marketing Coordinator
District of Columbia
Job Title: Marketing Coordinator Industry: Thinktank / Research Nonprofit Location: Washington, DC (Onsite) Assignment Type: Contract | 3–4 Months Pay: $21 – $23 / Hour, depending on experience Work Schedule: Monday–Friday, 9:00 AM–5:00 PM Benefits: Th...
Recommended
-
Senior Backend Software Engineer
District of Columbia
Job Title: Senior Backend Software Engineer Location: Remote Employment Type: Contract Pay Rate: $65 - $70/ hour Benefits: This position is eligible for medical, dental, vision, and 401(k). The Role We are seeking a Senior Software Engineer to play a p...
Recommended
-
Digital Communications Associate
District of Columbia
Job Title: Digital Communications Associate Industry: Marketing | Professional Services Location: Washington, DC (Fully Onsite) Assignment Type: Contract | 3–4 Months Pay: $25 – $28/hour (depending on experience) Work Schedule: Monday – Friday, 9:00 AM...
Recommended
-
Sr. Security Analyst
Columbia, TN
Job Title: Senior Security Analyst Location (city, state): Columbia, TN Compensation: $45–55/hr (Conversion Salary: $90–110K) Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 5–7 years of experience in cybers...
Recommended
-
Product Support Specialist
Allen, TX
Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing / Building Materials Benefits: This ...
Recommended
-
Patient Accounts, Customer Service Representative
Greenville, SC
Title: Patient Accounts / Customer Service Representative Location: Greenville, SC (Onsite) Compensation: $17.30 – $24.22 per hour Benefits: This position may be eligible for medical, dental, vision, PTO, and 401(k) benefits through Addison Group durin...
Recommended
-
Marketing Specialist
District of Columbia
Job Title: Marketing Specialist Industry: Association / Marketing & Communications / Digital Content Location (city, state): Washington, DC (Hybrid – 4 days on site) Assignment Type: Contract | 3-5 months Pay: $27.00 - $31.00 per hour, commensurate wit...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Call Center Specialist
Charlotte, NC
Job Posting Template for Contract Roles REQUIRED Job Title: Call Center Specialist (Customer Support) Location (city, state): Charlotte, NC Compensation: $18.00 - $22.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(...
Recommended
-
Medical Biller
Columbia, SC
Title: Medical Biller (Full Cycle) Location: Columbia, SC Compensation: $17.00 – $22.00 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period. About the Opport...
Recommended