Customer Service Representative
Itasca, IL
Category: Administrative
Reference ID: 10081062
Shortcut: http://addisongroup.gosnaphop.com/xXQDNV
Job Title: Customer Service Representative
Location: Itasca, IL
Assignment Type: Direct Hire
Pay: $25–$27 per hour
Work Schedule: 100% onsite, Monday–Friday, 8:00 AM–5:00 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a growing organization within the specialty coatings and manufacturing industry. The company operates in a technical, fast-paced environment where strong customer relationships, reliable order fulfillment, and responsive service are essential. This is an excellent opportunity to join a customer-focused team during a period of growth and organizational development.
Job Description:
We are seeking an experienced Customer Service Representative to serve as a key point of contact for customers and internal teams. This individual will manage customer orders from entry through fulfillment, coordinate shipments and pickups, assist with billing, and address customer questions or concerns.
The ideal candidate is highly customer-focused, confident handling challenging conversations, and comfortable working in a fast-paced manufacturing environment. Strong attention to detail and recent SAP experience are essential, as this position requires accurate order management and frequent communication with customers, sales, shipping, and warehouse partners.
Key Responsibilities:
- Enter and process customer orders accurately and efficiently using SAP.
- Review orders for completeness, pricing, product availability, and shipment readiness.
- Build and maintain strong relationships with repeat customers
- Respond to customer questions, concerns, and complaints while working toward practical and timely solutions.
- De-escalate difficult customer situations professionally and maintain a positive service experience.
- Partner with sales, shipping, warehouse personnel, and outside logistics providers to coordinate deliveries and customer pickups.
- Monitor open orders, backorders, late shipments, bookings, and other order-related activity.
- Prepare and maintain customer service, order, billing, and service-level reports.
- Complete daily invoicing activities and process applicable debits and credits.
- Follow up with shipping teams and customers to ensure orders are progressing as expected.
- Take ownership of customer issues and follow through until the appropriate resolution is reached.
Qualifications:
- 3–5 years of professional customer service or inside sales experience.
- Previous experience in a manufacturing, industrial, chemical, distribution, or similarly technical environment.
- Recent, hands-on SAP experience is required.
- High school diploma or equivalent required.
- Strong Microsoft Office and general computer skills.
- Experience with web-based business systems and order management platforms.
Additional Details:
- This is a 100% onsite position.
- Standard schedule is Monday–Friday, 8:00 AM–5:00 PM.
- Overtime opportunities may be available.
- Not a call center
Perks:
- Direct-hire opportunity with a growing organization
- Collaborative team with plenty of training
- Potential overtime opportunities
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin2
-
Vehicle Ordering Specialist
Itasca, IL
Job Title: Vehicle Ordering Specialist Industry: Fleet Management Location (city, state): Itasca, IL Assignment Type: Direct Hire Pay: $53,000 - $55,000 / year Work Schedule: Monday–Friday, 9:00 AM–6:00 PM; 100% in office Benefits: This position is eli...
Recommended
-
Customer Service Representative | 12pm-9pm
Itasca, IL
Job Title: Customer Service Representative - 2nd Shift | 12pm-9pm, Sun-Thur Location (City, State): Itasca, IL Industry: Transportation / Logistics Pay: $23 - $24 / hour (based on experience) Benefits: This position is eligible for medical, dental, vis...
Recommended
-
Environmental Health and Safety Manager
Itasca, IL
Job Title: Environmental Health & Safety Manager Industry: Manufacturing Location (city, state): Wood Dale, IL Assignment Type: Direct Hire Pay: $85 - $95K based on experience plus bonus Work Schedule: Full-Time | Onsite Benefits: This position is elig...
Recommended
-
Customer Service Representative
Tampa, FL
Job Title: Customer Service Representative Industry: Customer Service / Distribution Location (City, State): Tampa, FL Assignment Type: Contract-to-Hire Pay: $17.00 to $23.00 per hour Work Schedule: Monday – Friday | Full-Time Benefits: This position i...
Recommended
-
Customer Experience Representative
Portland, TN
Job Title: Customer Experience Representative Industry: Manufacturing Location: Portland, TN Assignment Type: Direct Hire Pay: $18.00 - $19.00 / Per hour Work Schedule: Monday–Friday, 7-4p Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Customer Service Representative
Chicago, IL
Job Title: Customer Service Representative Industry: Distribution Location (city, state): Rosemont, IL Assignment Type: Contract-to-Hire Pay: $21 – $21.50 / hour Work Schedule: Monday–Friday; call center hours are 7:00 AM–7:00 PM. Start times may range...
Recommended
-
Customer Service Account Manager
Elk Grove Village, IL
Job Title: Customer Service Account Manager Industry: Manufacturing Location (city, state): Elk Grove Village, IL Assignment Type: Direct Hire Pay: $65,000 – $72,000 / year Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one...
Recommended
-
Customer Service Specialist
Chicago, IL
Job Title: Customer Service / Order Management Specialist Industry: Consumer Goods Location: Chicago, IL Assignment Type: Seasonal Contract – Approx 6 months Pay: $20 - $24hr Work Schedule: Monday–Friday with multiple shift options in the morning! Bene...
Recommended
-
Customer Service Specialist
Deer Park, IL
Job Title: Customer Service Specialist Industry: Manufacturing Location (city, state): Deer Park, IL Assignment Type: Contract to hire Pay: $25–$27 per hour, depending on experience Work Schedule: Monday–Friday, 7:00 AM–3:30 PM; 100% onsite Benefits ar...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Customer Service Representative
Palatine, IL
Job Title: Customer Service Representative Industry: Logistics Location (city, state): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20–$21/hour (based on experience) Work Schedule: Shift 1: Monday, Tuesday, Wednesday & Friday, 11:30 AM–8:00 PM ...
Recommended
-
Customer Service Rep
Sugar Land Area, Texas
Position: Customer Service Rep Location: Katy, TX Employment: Contract to Hire Industry: Manufacturing Hours: Hybrid Pay: $25.00 - $30.00 DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). The Customer Service Representat...
Recommended
-
Customer Service Lead
Pittsburgh, PA
Position: Customer Service Lead Location: Pittsburgh, PA 15205 (Robinson area — near the airport) Assignment Type: Full-Time, Long-Term Contract Compensation: $22 – $27 /hour Schedule: Monday–Friday, 8:00am – 4:00/5:00pm (some flexibility, OT eligible)...
Recommended
-
Customer Service Representative
Oklahoma City, OK
Job Title: Customer Service Representative Location: Oklahoma City, Oklahoma Industry: Retail / Sales Support Pay: $17.50 - $18.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k About Our Client: Addison Group is hiri...
Recommended
-
Inside Sales Representative
Houston Metro Area, Texas
Position: Inside Sales Coordinator/Customer Service Rep Location: Houston, TX Employment: Contract to Hire Industry: Manufacturing Hours: M-Thurs 7:00am-4:00pm (Fridays - remote) Pay: $28.00 - $36.00 DOE Benefits: This position is eligible for medical,...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Installation Coordinator
Rockville, MD
Job Title: Installation Coordinator Industry: Commercial Interiors / Office Furniture / Construction Support Location: Rockville, MD Assignment Type: Full-Time, Temporary (Tentative through December 31) Pay: $25 -$28 / Hour Work Schedule: Monday-Friday...
Recommended
-
Administrative Assistant
Dallas Metro Area, Texas
Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi...
Recommended
-
Receptionist and Administrative Project Coordinator
Houston, TX
Job Title: Receptionist and Administrative Project Coordinator Location: Houston, TX Type: Contract-hire Pay: $25-$26/hr DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Summary: The Receptionist and Administrat...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Customer Service Representative
Tulsa, OK
Title: Customer Service Representative Industry: Manufacturing Location: Tulsa, OK Assignment Type: Contract to Hire Pay: $22-23/hr Schedule: Monday – Friday | Standard Business Hours (Overtime as needed) Benefits: This position is eligible for medical...
Recommended
-
Office Operations Support
Broken Arrow, OK
Job Title: Office Operations Support Industry: Manufacturing Location (city, state): Tulsa, OK Assignment Type: Full-Time, Direct Hire Pay: $21-25/hr Work Schedule: Monday–Friday, 8:00 AM–4:30 PM Benefits: This position is eligible for medical, dental,...
Recommended
-
Logistics Coordinator
Bethlehem, PA
Job Title: Logistics Coordinator Location: Bethlehem, PA Job Type: Contract-to-Hire Compensation: $19-20/hr Benefits: Medical, Dental, Vision, 401k Our client is a well-established logistics and transportation company operating at a regional distributi...
Recommended
-
Collections Specialist
Waller, TX
Job Title: Collections Specialist Location: Northwest Houston, TX Compensation: $23.00 - $24.00 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a driven Collections Specialist to join...
Recommended
-
Shipping Clerk
Warminster, PA
Position Title: Shipping Clerk Location: Warminster, PA Assignment Type: Contract to hire Hourly Pay Rate: $17-18/HR Work Schedule: Full-time, Monday to Friday, 8:00 AM to 5:00 PM On-Site or Hybrid: On-site Benefits: This position is eligible for medic...
Recommended
-
Expeditor and Logistics Assistant
Houston, TX
Job Title: Expeditor and Logistics Assistant Location: Houston, TX (North) Pay: $22-$23 Type: Contract-Hire Benefits are available the 1st day of the month following 60 days of employment. The following benefits available are medical, dental, and visio...
Recommended
-
Proposal Engineer
Irwin, PA
Position Title: Proposal Engineer Location: East Pittsburgh, Irwin Contract to Hire: Pay Rate: $30.00 - $33.65 / Per Hour / Range Based on Experience Benefits: This position may be eligible for medical, dental, vision, and 401(k). Our client who is a m...
Recommended
-
Bilingual (English-Spanish) Customer Service Specialist
McLean, VA
Job Title: Bilngual (English/Spanish) Customer Service Representative Industry: Consumer Services / Dispute Resolution Location (city, state): McLean, VA Assignment Type: Contract-to-Hire | Long-term contract assignment Pay: $25.00 – $26.00 / hour Work...
Recommended
-
Logistics Coordinator
Columbus, OH
Job Title: Logistics Coordinator Location: Columbus, OH (Fully Onsite) Industry: Transportation, Logistics, and Freight Management Pay: $19 – $20 / hour (Contract) Benefits: This position is eligible for Medical, Vision, Dental, and 401k Job Descriptio...
Recommended