Customer Experience Administrator
Oak Brook, IL
Category: Administrative
Reference ID: 10071469
Shortcut: http://addisongroup.gosnaphop.com/VaklXb
Job Title: Customer Experience Administrator
Location (city, state): Oak Brook, IL (Hybrid)
Industry: Financial Services / Fleet Management
Pay: $20–$26 per hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.
Job Description:
The Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.
Key Responsibilities:
- Support Account Managers with daily administrative and operational tasks
- Communicate with customers and drivers via phone and email to answer questions and resolve issues
- Assist with onboarding new accounts and coordinating across internal departments
- Prepare and maintain reports, documentation, and data tracking in Excel and internal systems
- Help manage smaller client accounts and maintain strong customer relationships
- Assist with ongoing projects and process improvements as assigned
Qualifications:
- 1+ year of customer-facing or account support experience (non–call center)
- Associate degree required
- Proficiency in Microsoft Office with basic Excel skills
- Strong communication skills and confident phone presence
- Highly organized with the ability to multitask in a fast-paced environment
- Team-oriented with a proactive and professional approach
Perks:
- Hybrid schedule with a new office environment
- Supportive, collaborative, and energetic team culture
- Training and mentorship with career growth opportunities
- Frequent team events and strong work-life balance
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