Resident Service Representative
Lake Forest, IL
Category: Administrative
Reference ID: 10063763
Shortcut: http://addisongroup.gosnaphop.com/gCqZqT
Job Title: Administrative Assistant – Maintenance Department
Location (city, state): Chicago Suburbs, IL (Onsite)
Industry: Healthcare / Senior Living
Pay: $22–$24 per hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with one of our clients in the senior living space to support their maintenance and facilities team. This organization is known for its collaborative environment and commitment to resident care.
Job Description:
The Administrative Assistant will support the Maintenance Department by serving as a central point of contact for resident requests, coordinating work orders, and maintaining accurate documentation. This is a contract opportunity with potential for longer-term consideration based on performance.
Key Responsibilities:
- Receive and manage maintenance requests via phone, email, and radio
- Create, update, and track work orders in internal systems
- Communicate with maintenance and housekeeping teams to dispatch requests
- Maintain organized records for work orders, invoices, and billing reports
- Submit completed documentation to corporate teams
- Provide general administrative and data entry support
Qualifications:
- 2+ years of administrative and/or customer service experience
- High school diploma or equivalent
- Proficiency in Microsoft Office, especially Excel
- Strong communication skills and customer-focused approach
- Organized, detail-oriented, and comfortable in a fast-paced environment
Perks:
- Supportive team environment
- Hands-on training provided
- Meaningful work supporting residents
- Strong foot-in-the-door opportunity with Addison Group and our client
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