Customer Service Representative

Edmond, OK


Apply Save

Type: Contract-to-Hire

Category: Administrative

Reference ID: 10064676

Shortcut: http://addisongroup.gosnaphop.com/4SwBVL


Job Title: Customer Service Representative

Location: Oklahoma City, Oklahoma

Industry: Healthcare / Benefits Administration

Pay: $17.00 - $18.00 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).


About Our Client:

Addison Group is hiring on behalf of one of our clients who supports individuals with benefit-related services. This organization is experiencing increased customer activity and is seeking a reliable, service-oriented professional to assist with inquiries and ongoing administrative support.

Job Description:

This role focuses on delivering high-quality customer support related to benefit products and services. The ideal candidate will be comfortable assisting customers through various channels, resolving concerns professionally, and supporting internal processes with accuracy and attention to detail.

Key Responsibilities:

  • Respond to customer questions and requests in a timely and professional manner
  • Educate customers on available benefit offerings and assist with navigating online portals and mobile applications
  • Investigate and resolve issues while maintaining a calm, respectful approach
  • Escalate or route complex matters appropriately when needed
  • Perform accurate data entry and maintain customer records
  • Manage incoming and outgoing emails across multiple inboxes
  • Draft and distribute written communications, including form letters and mail merges
  • Provide support with claims review and processing as assigned

Qualifications:

  • Prior customer service experience required; healthcare or claims-related experience preferred
  • Proficiency in Microsoft Word and Excel
  • Strong ability to build rapport and communicate effectively with customers
  • Comfortable learning and working within multiple software systems
  • Strong organizational skills with the ability to manage multiple priorities
  • Professional, positive attitude with excellent written and verbal communication skills

Additional Details:

  • Business-to-business customer interactions
  • Training and scripts provided
  • Fast-paced environment with a supportive team

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


#Admin4

  • Customer Service Representative

    Oklahoma City, OK

    Job Title: Customer Service Representative Location: Oklahoma City, Oklahoma Industry: Retail / Sales Support Pay: $17.50 - $18.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k About Our Client: Addison Group is hiri...

    Recommended

  • Administrative Support Specialist

    Oklahoma City, OK

    Job Title: Administrative Support Specialist Location: Oklahoma City, OK Industry: Office / Professional Services Pay: $17-$19/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partneri...

    Recommended

  • IT Support Analyst

    Oklahoma

    Position Title: IT Support Analyst Location: Oklahoma City Onsite Pay Rate Range: $25 – $35 hour DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a pos...

    Recommended

  • Desktop Support Technician

    Oklahoma City, OK

    Role: Desktop Support Technician Location: Oklahoma City Pay Rate Range: $20 – $22.83 hour DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive ...

    Recommended

  • Administrative Assistant

    Oklahoma City, OK

    Job Title: Administrative Assistant Location: Oklahoma City, Oklahoma Industry: Professional Services / Office Administration Pay: $20-$22/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group...

    Recommended

  • IT Site Support Technician

    Oklahoma City, OK

    Job Title: IT Site Support Technician Location: Oklahoma City, OK (Onsite with occasional travel) Pay Range: $45,000 - 60,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requiremen...

    Recommended

  • Document Clerk

    Oklahoma City, OK

    Job Title: Document Clerk Location: Oklahoma City, Oklahoma Industry: Manufacturing / Construction / Engineering Pay: $21-23/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering...

    Recommended

  • Medical Collections Specialist (Medicare & Medicaid)

    Oklahoma City, OK

    Job Title: Medical Collections Specialist (Medicare & Medicaid) Location: Oklahoma City, 73108 (Fully Onsite) Industry: Healthcare / Revenue Cycle Management Pay: $24-$28 Benefits: This position is eligible for medical, dental, vision, life insurance a...

    Recommended

  • IT Support Analyst

    Oklahoma City, OK

    Job Title: IT Support Analyst Location: Oklahoma City, OK (on-site) Salary Range: $50,000 - $100,000 / year depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in the United ...

    Recommended

  • GIS Field Specialist

    Oklahoma City, OK

    Role: GIS Field Inventory Specialist Location: Oklahoma City Pay Rate Range: $30 – $35.50 hour DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a posit...

    Recommended

  • Field Technician - Access Control

    Oklahoma City, OK

    Role: Field Technician - Access Control Location: Oklahoma City, Oklahoma Pay Range: $40,000 - $65,000/annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorize...

    Recommended

  • Financial Sales Representative

    Oklahoma City, OK

    Job Title: Financial Sales Representative Location: Oklahoma City, Oklahoma Industry: Financial Services / Investment Sales Pay: $65,000 - $75,000 / year+ commission Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our...

    Recommended

  • Administrative Coordinator

    Oklahoma City, OK

    Job Title: Administrative Coordinator Location: Oklahoma City, Oklahoma Industry: Government Services Pay: $27.00 - $31.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering...

    Recommended

  • Administrative Assistant

    Oklahoma CIty, OK

    Job Title: Administrative Assistant Location: Oklahoma City, Oklahoma Industry: Professional Services Pay: $18 – $20 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with ...

    Recommended

  • SolarWinds Network Engineer

    Oklahoma City, OK

    Role: SolarWinds Network Engineer Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $110,000-$120,000/ year Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable co...

    Recommended

  • IT Support Technician

    Oklahoma

    Role: IT Support Specialist Location: Oklahoma City Pay Rate Range: $60 – $70k year Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work enviro...

    Recommended

  • Scrum Master

    Oklahoma City, OK

    Role: Scrum Master Location: Oklahoma City, OK (Hybrid – 3 days onsite, 2 days remote, with potential flexibility) Salary Range: $90,000 – $135,000 per year (depending on experience) Benefits: Medical, dental, vision, 401(k), PTO, and paid holidays Mus...

    Recommended

  • Receptionist

    Oklahoma City, OK

    Job Title: Receptionist Location: Oklahoma City, Oklahoma Industry: Administrative / Office Support Pay: $18–$20/hour About Our Client: Addison Group is hiring a Receptionist on behalf of our client. This role is ideal for someone who is personable, or...

    Recommended

  • HRIS Specialist

    Oklahoma City, OK

    Job Title: HRIS Specialist Location: Oklahoma City, Oklahoma Industry: Corporate Pay: $70,000-$90,000/year Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with one of our client...

    Recommended

  • Data & Application Developer

    Oklahoma City, OK

    Job Title: Data & Application Developer Location: Oklahoma City, OK (on-site) Salary Range: $100,000 - $200,000 / year depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in ...

    Recommended

  • Database Developer

    Oklahoma City, OK

    Role: Database Developer (SQL / SSIS) Location: Oklahoma City Pay Rate Range: $95,000 – $105,000 year DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with ...

    Recommended

  • Benefits & Leave Specialist

    Tulsa Metro Area, Oklahoma

    Job Title: Benefits and Leave Specialist Location: Tulsa Metropolitan Area Pay: $55,0000 - $60,000 / year Benefits: This role is eligible for health, dental, vision, and 401K. Position Summary: The Benefits and Leave Specialist is responsible for admin...

    Recommended

  • Loan Document Administrator

    Oklahoma City, OK

    Job Title: Loan Document Administrator Location: Oklahoma City, OK Industry: Banking / Financial Services Pay: $55,000 – $65,000 / Annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is ...

    Recommended

  • IT & Data Support Specialist

    Oklahoma City, OK

    Role: IT & Data Support Specialist Location: Oklahoma City, OK (Onsite) Pay Rate Range: $55-60,000/year Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT & Data Support Sp...

    Recommended

  • Security Architect

    Oklahoma City, OK

    Job Title: Security Architect Location: Oklahoma City, OK (on-site) Salary Range: $100,000 - $200,000 / year depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in the United...

    Recommended

  • Benefits Coordinator

    Reston, VA

    Job Title: Benefits Coordinator Location: Alexandria, VA (Hybrid, 2 times a week onsite) Industry: Human Resources / Professional Services Contract Pay: $20 - $21 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) Contra...

    Recommended

  • Business Analyst – Technical Workflow

    Oklahoma City, OK

    Role: Business Analyst – Technical Workflow Location: Oklahoma City Pay Rate Range: $95,000 – $105,000 year DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company...

    Recommended

  • Business Intelligence Developer

    Oklahoma City, OK

    Role: Business Intelligence Developer Location: Onsite in Oklahoma City, Oklahoma (on-site) Pay Range: $80,000 - $140,000 / depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must...

    Recommended

  • .NET Developer

    Oklahoma City, OK

    Role: .NET Developer Location: Oklahoma City, OK Pay Rate Range: $50.00 - $60.00 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work...

    Recommended

  • Accounting Coordinator

    oklahoma city, OK

    Position: Accounting Coordinator Location: Oklahoma City, OK Assignment Type: Contract-to-hire Compensation: $18 - $20 / Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Accounting Coordinator Job in Oklahoma City, ...

    Recommended