Customer Support Coordinator

Northfield, IL


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Type: Contract

Category: Administrative

Reference ID: 10065776

Shortcut: http://addisongroup.gosnaphop.com/3W5Z1Q


Job Title: Customer Support Coordinator – Hybrid

Location (city, state): Northbrook, IL

Industry: Association / Nonprofit

Pay: $20/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is an association/nonprofit organization focused on advancing excellence within its field. They offer a collaborative, supportive culture with strong emphasis on learning, development, and employee engagement.

Job Description:

The Customer Support Coordinator will provide front-line support for customers with billing and finance-related questions while managing a high volume of inbound calls and performing accurate data entry. This role is ideal for a customer-focused professional who enjoys building relationships and resolving issues efficiently.

Key Responsibilities:

  • Answer inbound calls related to invoices, refunds, tax questions, and general billing inquiries
  • Assist customers in understanding invoice details and charges
  • Provide invoice copies, statements, credit documentation, and other requested records
  • Set up electronic invoice delivery and update tax-exempt status
  • Enter and maintain accurate case and customer data in Salesforce
  • Escalate complex or specialized issues to senior team members
  • Deliver professional, friendly customer service on every interaction

Qualifications:

  • 2+ years of corporate customer service experience
  • High school diploma or equivalent
  • Proficiency with MS Office (Outlook, Excel, Word)
  • Salesforce experience preferred
  • Basic understanding of invoices or finance terminology a plus
  • Strong communication, organizational, and data entry skills

Perks:

  • Foot-in-the-door opportunity
  • Supportive, close-knit team
  • Hybrid work schedule
  • Training provided
  • Organization promotes learning, development, and career growth


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