Customer Support Coordinator
Northfield, IL
Category: Administrative
Reference ID: 10065776
Shortcut: http://addisongroup.gosnaphop.com/3W5Z1Q
Job Title: Customer Support Coordinator – Hybrid
Location (city, state): Northbrook, IL
Industry: Association / Nonprofit
Pay: $20/hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Our client is an association/nonprofit organization focused on advancing excellence within its field. They offer a collaborative, supportive culture with strong emphasis on learning, development, and employee engagement.
Job Description:
The Customer Support Coordinator will provide front-line support for customers with billing and finance-related questions while managing a high volume of inbound calls and performing accurate data entry. This role is ideal for a customer-focused professional who enjoys building relationships and resolving issues efficiently.
Key Responsibilities:
- Answer inbound calls related to invoices, refunds, tax questions, and general billing inquiries
- Assist customers in understanding invoice details and charges
- Provide invoice copies, statements, credit documentation, and other requested records
- Set up electronic invoice delivery and update tax-exempt status
- Enter and maintain accurate case and customer data in Salesforce
- Escalate complex or specialized issues to senior team members
- Deliver professional, friendly customer service on every interaction
Qualifications:
- 2+ years of corporate customer service experience
- High school diploma or equivalent
- Proficiency with MS Office (Outlook, Excel, Word)
- Salesforce experience preferred
- Basic understanding of invoices or finance terminology a plus
- Strong communication, organizational, and data entry skills
Perks:
- Foot-in-the-door opportunity
- Supportive, close-knit team
- Hybrid work schedule
- Training provided
- Organization promotes learning, development, and career growth
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