Collections Specialist
Downers Grove, IL
Category: Finance and Accounting
Reference ID: 10084828
Shortcut: http://addisongroup.gosnaphop.com/ynuhlb
Position: Collections Specialist (B2B)
Pay: $24-25/hr
Location: Downers Grove
Benefits: Medical, dental, vision, 401k
Position Overview
We are seeking a detail-oriented and results-driven B2B Collections Specialist to join a collaborative three-person collections team. This individual will be responsible for managing an assigned portfolio of approximately 100 customer accounts, focusing on collecting outstanding balances, maintaining customer relationships, and ensuring timely payments. The ideal candidate is comfortable communicating with customers via email and phone and can effectively manage a high volume of accounts with smaller outstanding balances.
Key Responsibilities
- Manage an assigned portfolio of approximately 100 B2B customer accounts, organized alphabetically.
- Proactively follow up on outstanding balances through email correspondence and subsequent phone calls.
- Make outbound collection calls to customers to secure payment commitments and resolve outstanding invoices.
- Monitor account activity and follow up on past-due balances to ensure timely collection.
- Maintain accurate records of collection efforts, customer communications, and payment updates.
- Build and maintain positive customer relationships while effectively addressing overdue accounts.
- Collaborate with the collections team to support overall accounts receivable and collection objectives.
Qualifications
- Previous B2B collections experience preferred.
- Comfortable making outbound collection calls and communicating professionally with customers.
- Strong written and verbal communication skills.
- Ability to manage a high volume of accounts and prioritize collection activities.
- Intermediate Excel skills required; experience with Pivot Tables and Lookups is a plus.
- Strong attention to detail, organization, and follow-through.
- Logistics or transportation industry experience is a plus, but not required.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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