Head of Workplace Operations
Washington, DC
Category: Administrative
Reference ID: 10084717
Shortcut: http://addisongroup.gosnaphop.com/w0XxsL
Head of Workplace Operations
Industry: Professional Services
Location (city, state): Washington, DC
Assignment Type: Contract-to-Hire (initial contract with potential conversion)
Pay: $36–$40/hr (depending on experience)
Work Schedule: Monday–Friday, 9am–5pm | 40 hours per week | Fully onsite
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Our client is an established professional services organization seeking an experienced Head of Workplace Operations to oversee its Washington, DC office operations. The organization prioritizes a welcoming, service-oriented workplace and is looking for a strong leader who can elevate the employee and visitor experience while ensuring efficient day-to-day operations.
Job Description:
Addison Group is seeking a Head of Workplace Operations to lead a team responsible for the overall functionality, hospitality and workplace experience of a large professional office. This individual will oversee daily operations, manage budgets and vendor partnerships, coordinate office-wide initiatives and serve as a key resource for office leadership. The ideal candidate is an experienced people manager with a hands-on leadership style, strong financial acumen and the ability to anticipate needs while balancing competing priorities.
Key Responsibilities:
Team Leadership & Management
- Supervise and develop a team of workplace operations professionals, including two direct reports.
- Establish clear expectations, service standards and processes to support consistent office operations.
- Coordinate daily responsibilities and ensure appropriate workplace coverage throughout the business day.
- Build a collaborative, service-focused team culture centered on accountability and initiative.
Budget & Financial Oversight
- Oversee the office operations budget, including expense tracking and financial forecasting.
- Review invoices, authorize payments and manage purchase orders.
- Identify opportunities to improve spending efficiency and control operational costs.
Vendor & Contract Management
- Develop and maintain relationships with external service providers and building vendors.
- Negotiate vendor agreements and oversee procurement activities.
- Monitor vendor performance to ensure services meet established expectations.
- Coordinate contract approvals and work with internal finance and legal teams as needed.
Office Operations & Workplace Planning
- Oversee facilities, office services, maintenance and hospitality initiatives.
- Maintain an organized schedule of office activities, meetings and events.
- Lead workplace projects and operational improvements to support the needs of the office.
Leadership & Internal Communications
- Act as the primary point of contact for office leadership regarding operational needs and priorities.
- Provide regular updates on workplace initiatives, potential challenges and budget considerations.
- Communicate office announcements, visitor schedules, upcoming events, maintenance updates and building notices.
- Identify potential issues, recommend solutions and ensure leadership remains informed.
Qualifications:
- 8+ years of progressive experience in office management, workplace operations or facilities management.
- Previous experience directly managing employees and overseeing a team is required.
- Background in professional services, law firms, public relations, nonprofit organizations or similar environments preferred.
- Experience managing departmental budgets, vendor relationships and service contracts.
- Proficiency in Microsoft Office Suite.
- Strong leadership, organizational and project management capabilities.
- Ability to take initiative, troubleshoot challenges and manage multiple priorities in a fast-paced environment.
- Hospitality-driven mindset with a focus on delivering a high-quality workplace experience.
- Experience in hotel operations, event management, conference services or facilities leadership is a plus.
- Bachelor's degree preferred but not required.
Additional Details:
- Assignment Length: Contract-to-hire, with potential for permanent conversion based on performance.
- Target Start Date: November 23, 2026.
- Hours: Monday–Friday, 9am–5pm.
- Hours Per Week: 40.
- Overtime: Eligible with approval, particularly during event preparation.
- Work Location: Fully onsite in Washington, DC.
- Interview Process: Two virtual interviews, including an initial screening followed by a panel interview.
- Interview Availability: Candidates must be available to interview Thursday, November 12 or Friday, November 13.
- Holiday Schedule: Office closed November 26–27, December 25 and December 28–January 1.
Perks:
- Opportunity to lead and develop an established workplace operations team.
- Potential to transition into a permanent leadership position.
- High visibility and direct interaction with office leadership.
- Opportunity to influence workplace strategy, operational processes and employee experience.
- Collaborative environment with ownership over day-to-day operations and office-wide initiatives.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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