Customer Service Specialist – Inside Sales Support
Elmhurst, IL
Category: Administrative
Reference ID: 10070492
Shortcut: http://addisongroup.gosnaphop.com/1eOdbJ
Job Title:
Customer Service Specialist – Inside Sales Support
Location (city, state):
Elmhurst, IL (Hybrid – 3 days onsite, Wednesdays required)
Industry:
Manufacturing
Pay:
$55,000–$60,000 annually + potential year-end bonus based on company performance
Benefits:
This position is eligible for medical, dental, vision, 401(k) with match, paid time off, holidays, and additional standard company benefits.
About Our Client:
Addison Group is partnering with a well-established manufacturing organization known for its strong employee tenure, collaborative culture, and steady growth. The company operates with a team-oriented mindset and maintains long-standing relationships with both employees and customers.
Job Description:
The Customer Service Specialist will serve as a key liaison between customers, sales representatives, and internal departments. This role is heavily focused on email communication, order management, quoting, and supporting inside sales activities in a fast-paced environment. The position supports assigned sales accounts and ensures accurate, timely execution of customer orders from entry through fulfillment.
Key Responsibilities:
- Act as the primary point of contact for customer inquiries via email and phone
- Support 2–3 assigned Sales Representatives with account management needs
- Process and manage 40–50 customer orders daily in NetSuite ERP
- Prepare and deliver customer quotes accurately and efficiently
- Track orders, provide status updates, and manage changes or adjustments
- Coordinate with Engineering, Production, QA, Purchasing, and Logistics teams
- Resolve shipping, tracking, and fulfillment issues
- Participate in customer and sales meetings for account setup and issue resolution
- Maintain accurate records and documentation using Google Workspace tools
- Support ongoing process improvements and operational efficiency initiatives
Qualifications:
- 2+ years of experience in customer service, account coordination, or inside sales
- Experience with order entry or ERP systems (NetSuite preferred)
- Strong written communication skills with heavy email management experience
- High attention to detail and strong organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor’s degree preferred
- Strong interpersonal and collaboration skills
Additional Details:
This role functions as a central communication hub between customers and internal teams. Sales representatives remain actively involved and are typically copied on all communications. The environment is highly collaborative, with strong tenure across leadership and staff. Candidates must be comfortable in a lean, fast-moving setting where priorities can shift quickly.
Perks:
- Hybrid work schedule after training
- Stable organization with strong employee tenure
- Highly collaborative, team-oriented culture
- Modern office environment
- Strong benefits package and retirement plan with employer match
- Opportunity to work cross-functionally with multiple departments
- Exposure to a high-volume, fast-paced order management environment
-
Customer Service Representative
Schaumburg, IL
Job Title: Customer Service Representative – Sales Support Location (city, state): Schaumburg, IL (Hybrid – Mon & Fri Remote | Tue–Thu In Office) Industry: Manufacturing Pay: $22–$24/hr (based on experience) Benefits: This position is eligible for medi...
Recommended
-
Account Manager
Wheeling, IL
Job Title: Account Manager Location (city, state): Wheeling, IL Industry: Consumer Products Pay: $60,000 – $65,000 / Annually / Based on experience Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison G...
Recommended
-
Order Management Representative, Customer Service Representative
Charlotte, NC
Job Title: Order Management Representative / Customer Service Representative Location (city, state): Charlotte, NC Compensation: $18–$23/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 3+ years of custo...
Recommended
-
Customer Account Specialist
Coppell, TX
Job Title: Customer Account Specialist Location: Coppell, TX Industry: Logistics Type of Employment: Contract – to – Hire I Onsite Compensation: $19.00 - $20.00 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About...
Recommended
-
Customer Service and Data Entry Specialist
Rockwall, TX
Job Title: Customer Service / Data Entry Specialist Location (City, State): Rockwall, TX Work Schedule: Onsite, Monday through Friday, 8:00 AM – 5:00 PM Type of Employment: Contract-to-Hire Compensation: $21 – $23 / hour Industry: Manufacturing / Indus...
Recommended
-
Property Coordinator
Reston, VA
Job Title: Property Coordinator Location (city, state): Reston, VA (Fully on-site) Industry: Commercial Property Management Type: Contract (4-5+ month contract) Pay: $20 - $22hr / hour (depending on experience) Work Schedule: Monday-Friday 8am-5pm Abou...
Recommended
-
Capture Manager
Fairfax, VA
Job Title: Capture Manager Industry: Government Contracting / Federal Services Location (city, state): Fairfax, VA Assignment Type: Contract-to-Hire (6-month contract with potential for conversion) Pay: $38 – $40 / hour (depending on experience) Work S...
Recommended
-
Client Account Manager
Elk Grove Village, IL
Job Title: Project Manager / Account Manager Location (city, state): Hybrid Industry: Manufacturing Pay: $70,000–$95,000 annually (depending on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: A...
Recommended
-
Client Services Specialist
Lisle, IL
Job Title: Client Service Specialist (Contract) Location: Lisle, IL Industry: Oil & Gas Pay: $22–$23/hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering w...
Recommended
-
Collections Specialist
Irving, TX
Job Title: Collections Specialist Location: Irving, Texas Compensation: $25 - $30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Summary We are seeking an experienced Collections Specialist to join our growing f...
Recommended
-
Customer Service Representative
Oklahoma City, OK
Job Title: Customer Service Representative Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50 – $18.50 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering...
Recommended
-
Business Development Associate
Charlotte, NC
Addison Group - Business Development Associate Addison Group is one of the fastest growing private staffing firms in America that specializes in contract and direct hire staffing, as well as consulting services. We have made “Best of Staffing” lists fo...
Recommended
-
Collections Specialist
San Francisco Metro Area, California
Title: Collections Specialist Location: Brisbane, CA Pay: $35–$38 / hour Job Type: Contract Schedule: Monday – Friday, 8:00 AM – 5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k) Job Description: We are seeking a motiv...
Recommended
-
Billing Clerk
Chicago, IL
Job Title: Billing Clerk Compensation: $23- $25 / Hour Benefits: This position is eligible for medical, dental Position Summary: We are seeking a detail-oriented and adaptable Accounts Payable / Billing Specialist to join our fast-paced office environm...
Recommended
-
Accounts Receivable Specialist
Austin, TX
Job Title: Accounts Receivable Specialist Industry: Pharmaceuticals / Manufacturing Location (City, State): Austin, TX Compensation: $28 / hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group i...
Recommended
-
Client Services Associate
Elk Grove Village, IL
Job Title: Client Services Associate Location (city, state): Elk Grove Village, IL Industry: Manufacturing Pay: $27–$35/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison Group is partnering with ...
Recommended
-
Customer Service Representative
Aurora, CO
Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location (City, State): Frederick, MD Assignment Type: Direct Hire Pay: $40,000 base salary + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday–Frid...
Recommended
-
Accounts Receivable Specialist
Richfield, MN
Job Title: Accounts Receivable Specialist Location: Minneapolis, MN (Hybrid role; only local candidates will be eligible for consideration) Pay Rate: $28.84-33.65 hourly Benefits: This position is eligible for medical, dental, vision, and 401(k), pet i...
Recommended
-
Assistant Property Manager
Irvine, CA
Assistant Property Manager Location: Irvine, CA Schedule: In-office, Monday–Friday, 8:30 AM – 5:30 PM Pay: $65,000/yr - $75,000/yr + Bonus Position Overview An Irvine-based real estate investment and property management firm is seeking a motivated, det...
Recommended
-
Commercial Loan Specialist
Oklahoma City,
Job Title: Commercial Loan Specialist Location: Oklahoma City, OK Industry: Banking / Financial Services Pay: $65,000–$75,000/year Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnerin...
Recommended
-
Customer Service Representative
Scottsdale, AZ
Job Title: Bilingual Spanish Customer Service Representative Industry: Construction Work Schedule: Monday–Friday, 8:00 AM – 4:30 PM (30-minute lunch) Location (city, state): Phoenix, AZ Compensation: $23–$25/hour (Contract-to-Hire; pay based on experie...
Recommended
-
Buyer
Seattle, WA
Position Title: Buyer Location: Seattle, WA Employment Type: Contract (3–6 months) Start Date: ASAP Pay: $35/hr – $48/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview We are seeking a hands-on Buyer to s...
Recommended
-
Reimbursement Specialist
Westchester, IL
Job Title: Reimbursement Specialist Location: La Grange, IL Pay: $22 – $27 / hr Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits Job Description Addison Group is partnering with one of our clients to hire a Reimburse...
Recommended
-
Inside Sales Rep
Houston, TX
Position: Inside Sales Support Location: Houston, TX Employment Type: Contract - Long term Schedule: M-F 9-5pm Pay: $30.00 - $36.00 / Per Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Description: Maintain and up...
Recommended
-
Legal Assistant (Legal EA)
Rockville, MD
Job Title: Legal Assistant (Legal Executive Assistant) Industry: Legal Location (City, State): Rockville, MD Assignment Type: Direct Hire Pay: $30.00 – $38.50/hour Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (fully onsite) Benefits: This position...
Recommended
-
Political Operations Coordinator
Bethesda, MD
Job Title: Political Operations Coordinator Industry: Media & Political Advertising Location (city, state): Bethesda, MD Assignment Type: Contract through November 2026 Pay: $17.95/hr Work Schedule: Monday–Friday, 8:30 AM–5:30 PM | Hybrid (In-office Mo...
Recommended
-
Administrative Assistant
Dallas, TX
Job Title: Administrative Assistant Location: Dallas, TX Schedule: Monday–Friday | 8:00–4:00 or 8:30–4:30 (flexibility for occasional after-hours events required) Employment Type: Contract-to-Hire Pay Rate: $36.00–$43.00 per hour Industry: Education Be...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Bilingual Call Center Representative
Tysons, VA
Job Title: Dispute Resolution Specialist I (Bilingual English/Spanish) Industry: Call Center/Non-profit Location (city, state): McLean, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)...
Recommended