Remote Support Tech

West Lake Hills, TX


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Type: Contract

Category: Information Technology

Reference ID: 10079018

Shortcut: http://addisongroup.gosnaphop.com/72hRtx


Position: Remote Support Tech

Location: Austin, TX

Compensation: $27.00 / Per Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).



Position Overview:

This candidate will be active in our client's Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required.


Customer service skills, critical thinking, flexibility, and following processes are a must.



Range of Technical Skills: 

• AD/Azure experience

• MyApplications/Microsoft Experience

• MFA - Microsoft Authenticator - iPhone/Android in particular

• Outlook App on Mobile Devices


 

Technical Requirements:

1) Must have 2-3 years minimum in call center environment to be considered.

2) Must not only be familiar with Active Directory and Mic Azure but must know their way around it

3) Exchange to assist with email issues.

4) Exposure to remote support -- enterprise level VPN experience.


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.


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