Patient Service Representative

Wilmington, DE


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Type: Direct-Hire

Category: Healthcare

Reference ID: 10065657

Shortcut: http://addisongroup.gosnaphop.com/e7Bbi1


Job Title: Bilingual Patient Service Representative

Location: Bear, DE

Industry: Community Health / Healthcare Administration

Pay: $15.00 – $17.00 / Hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k).


About Our Client:

Community health organization with multiple clinics throughout Delaware.


Job Description:

This is a non-patient-facing, administrative support role focused on helping patients navigate the healthcare system. The Healthcare Coordinator plays a critical role in managing referrals, authorizations, and ensuring patients can follow through on their care plans.


Key Responsibilities:

  • Handle patient referrals and coordinate with providers
  • Manage prior authorizations for services
  • Communicate with patients by phone to resolve barriers to care
  • Support patients facing challenges such as lack of insurance, transportation, or language barriers
  • Collaborate with internal departments like the enrollment team
  • Track care coordination to ensure follow-through and “close the loop” on services

Qualifications:

  • High School Diploma or GED (required)
  • Experience in healthcare, insurance, or patient service
  • Bilingual in Spanish/English (required)

Additional Details:

  • Schedule: Monday–Friday, 8:00 AM–5:00 PM
  • Dress Code: Business casual

Perks:

  • Opportunity to make a real difference in your local community
  • Work with a supportive, mission-driven team
  • Gain experience in a high-impact healthcare environment
  • Career growth potential in community health services


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