Contact Center Representative
Frederick, MD
Category: Administrative
Reference ID: 10062273
Shortcut: http://addisongroup.gosnaphop.com/6fRPBZ
Job Title: Contact Center Representative (Participant Advocate)
Industry: Healthcare / Benefits Administration
Location: Rockville, MD (100% In Office)
Assignment Type: 6-month contract-to-hire
Pay: $23 – $27 / Hour (depending on experience)
Work Schedule: Full-time, Monday–Friday; standard business hours 8:00 AM–5:00 PM during training with potential shift adjustment to 10:00 AM–7:00 PM after onboarding.
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a mission-driven healthcare organization that provides benefits support to its participant community. The team is highly structured, service-focused, and committed to delivering consistent, accurate, and empathetic assistance.
Job Description:
Our client is seeking detail-oriented and customer-focused Participant Advocates to join their call center team. This role involves providing high-volume inbound support and delivering clear, professional guidance to participants regarding benefits, claims, eligibility, and account inquiries.
Key Responsibilities:
- Manage a high volume of inbound calls and respond promptly to emails, in-person questions, and written inquiries.
- Provide clear explanations regarding claim outcomes, eligibility status, benefit rules, and payment details.
- Maintain accurate documentation of each interaction in the customer service system.
- Assist participants with account updates, required forms, and general benefit navigation.
- Research account issues and escalate complex matters to leadership when appropriate.
- Demonstrate professionalism, empathy, and clarity during all participant communications.
- Support team operations by monitoring call queues and assisting with special projects as assigned.
- Utilize internal systems to interpret benefit information and ensure accurate responses.
Qualifications:
- Minimum 1 year of high-volume inbound call center experience (required).
- Ability to type 60+ words per minute (testing required).
- Strong written and verbal communication skills.
- Proficient with Microsoft Office Suite.
- Associate degree preferred; high school diploma required.
- Reliable, consistent attendance and comfort working in a structured environment.
- Professional, patient, and solutions-oriented demeanor.
Additional Details:
- New hiring class—multiple openings.
- Onsite amenities include an on-site café, gym access, and a newly renovated office environment.
- Union membership required upon conversion (one-time fee).
- Standard full-time, non-overtime-eligible role.
Perks:
- Newly renovated office space and professional work environment.
- On-site wellness amenities.
- Opportunities for long-term career growth with conversion.
- Stable, mission-driven organization serving a defined participant community.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin5
-
Call Center Representative
Rockville, MD
Job Title: Call Center Representative Industry: Benefits / Healthcare Location: Rockville, MD Assignment Type: Contract-to-Hire (6 months to conversion) Pay: $23 – $25 / Hour Work Schedule: Full-time, 5 days onsite. Training schedule 8:00 AM – 5:00 PM....
Recommended
-
Administrative Assistant
Texas
Job Title: Administrative Assistant Location: Lewisville, TX Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM Type of Employment: 6-Month Contract Compensation: $22/hour Industry: Administrative Support Benefits: This position may be eligible for dent...
Recommended
-
Live Answer Agents
Charlotte, NC
Job Title: Live Answer Representative Location: Charlotte, NC Compensation: $19 – $23.30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits while on contract. About the Opportunity: Addison Group is seeking Live...
Recommended
-
Accountant
Charlotte, NC
Job Title: Staff Accountant (Contract) Location (City, State): Charlotte, NC (Onsite) Pay: $26–$29 per hour Benefit Information: This position is eligible for medical, dental, vision and 401(k). Job Description: Our client is seeking a detail-oriented ...
Recommended
-
Benefits Administrator
Virginia
Job Title: Benefits Administrator Industry: Government Contracting / High-Volume, Multi-State Operations Location: Remote – Eastern Time Zone (EST required) Assignment Type: Contract-to-Hire | Approx. 9-month contract with conversion potential Pay: $35...
Recommended
-
Billing Clerk
Chicago, IL
Job Title: Billing Clerk Compensation: $23- $25 / Hour Benefits: This position is eligible for medical, dental Position Summary: We are seeking a detail-oriented and adaptable Accounts Payable / Billing Specialist to join our fast-paced office environm...
Recommended
-
AR Specialist
Reston, VA
Position Title: Senior Administrator, Accounts Receivable Location: Reston, VA – On-site Assignment Type: Permanent Hire Compensation: $70,000 – $78,000 (annual base salary) Work Schedule: M–F, 9:00 AM – 5:00 PM Benefits: This position is eligible for ...
Recommended
-
HR Dispatcher
New York
Role: HR Dispatcher Location: Long Island City, NY Industry: Facilities Services Schedule: Monday–Friday | 6:00 AM–3:00 PM or 9:00 AM–6:00 PM Employment Type: Permanent Salary: $50,000 – $55,000 annually Benefits: This role is eligible for Medical, Den...
Recommended
-
Customer Service Representative
Aurora, CO
Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...
Recommended
-
Controller
Bethesda, MD
Position Title: Controller Location: Bethesda, MD (on-site, 5 days per week) Assignment Type: Permanent Hire Compensation: $160,000 – $180,000 annual salary (flexible up to $200,000 for highly qualified candidates) Work Schedule: Monday – Friday, 9:00 ...
Recommended
-
AR Specialist
Washington, DC
AR Specialist Type: Contract-to-Hire Location: Gaithersburg, MD Schedule: Fully Onsite Compensation: $20-25hr/ $50-55k upon conversion Hours: 7AM-4PM Start Date: Upon completion of background check Benefits: This position is eligible for medical, denta...
Recommended
-
Temporary Payroll Specialist
Reston, VA
Position Title: Payroll Specialist Location: Reston, VA (Hybrid – 2–3 days in office; onsite daily during training period) Assignment Type: Contract (3-month assignment with potential to extend or convert to permanent) Compensation: $30–45/hour (based ...
Recommended
-
Recruiter
Tulsa Metro Area, Oklahoma
Job Title: Recruiter Location: Tulsa, OK Pay: $45,000 - $55,000 / Annually + Commissions Benefits: This position is eligible for full benefits, medical, dental, vision. About The Position: We are seeking a driven Recruiter to manage high-volume staffin...
Recommended
-
Inbound Sales Representative
Batavia, IL
Job Title: Inbound Sales Representative Location (city, state): Batavia, IL In-Office | Eligible for 1 remote day per week after training (1–2 months) Industry: Business Supplies & Equipment (B2B) Pay: $19 – $21 / hour base (based on experience) + unca...
Recommended
-
AP Specialist
Columbia, MD
Position Title: Accounts Payable Specialist Location: Halethorpe, MD (On-site; flexibility to transition to hybrid after training) Assignment Type: Temporary (2–3 months) with potential to convert to permanent Compensation: $30 – $31 / Hour Work Schedu...
Recommended
-
Physician Billing Specialist (Cardiology Required)
Humble, TX
Job Title: Physician Billing Specialist (Cardiology Required) Location: North Houston, 77338 Industry: Healthcare / Revenue Cycle Management Pay: $20 – $23 / hour Assignment: CTH Benefits: This position is eligible for medical, dental, vision, life ins...
Recommended
-
Concierge (Administrative Assistant, Receptionist)
Chicago, IL
Job Title: Concierge (Administrative Assistant / Receptionist) Location: Chicago, IL – Gold Coast Industry: Hospitality Compensation: $22–$24/hour Work Schedule: Monday–Friday, 8:30 AM – 5:00 PM, 100% on-site Benefits: This position is eligible for med...
Recommended
-
Accounts Receivable Analyst
Tysons, VA
Position Title: Accounts Receivable Analyst Location: McLean, VA (On-site) Assignment Type: Permanent Hire Compensation: $70,000 – $75,000 / Annually Work Schedule: Monday–Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, Denta...
Recommended
-
Mid Market Account Executive
Chicago Metro Area, Illinois
Job Title: Mid-Market Account Executive Location: Chicago, IL - Travel required – approximately 40% (Midwest focus) Industry: Technology Compensation: $90,000 - $105,000 plus variable bonus and uncapped commission Work Schedule: Monday–Friday, 8:00 AM–...
Recommended
-
Membership Coordinator
Arlington, VA
Job Title: Corporate Membership Coordinator Industry: Member Services / Corporate Governance Location (City, State): Arlington, VA (Hybrid) Assignment Type: Contract-to-Hire (6–8 months) Pay: $21-23 per hour (depending on experience) Work Schedule: Mon...
Recommended
-
Inside Sales Representative
Wayne, PA
Job Title: Inside Sales Representative Location: Wayne, PA (On-site) Job Type: Full-Time, Permanent Compensation: $40000 / Year + monthly performance-based incentives (potential to earn up to $70K+ annually) Benefits: Medical, Dental, Vision, Life Insu...
Recommended
-
Operations Administrator
Chicago, IL
Job Title: Operations Administrator Location: Chicago, IL Industry: Technology Compensation: $65,000–$70,000 annually Work Schedule: Monday–Friday, 8:00 AM–5:00 PM | 100% onsite Benefits: This position may be eligible for medical, dental, vision, and 4...
Recommended
-
Benefits Analyst
Brooklyn, NY
Job Title: Benefits Analyst Industry: Professional Services Location (city, state): New York, NY (Hybrid – 3 days onsite, 2 remote) Assignment Type: Contract-to-Hire (6-month contract) Pay: $25–$28/hour (depending on experience) Work Schedule: Full-tim...
Recommended
-
Skilled-Trade Recruiter
Dallas, TX
Job Title: Skilled-Trade Recruiter Location: Dallas, TX Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Type of Employment: Direct Hire Compensation: $80000 – $90000 / Year Industry: Commercial Construction Benefits: This position is eligible for medical...
Recommended
-
Bilingual Call Center Representative
Reston, VA
Job Title: Dispute Resolution Specialist I (Bilingual English/Spanish) Industry: Call Center/Non-profit Location (city, state): McLean, VA (Hybrid role after training — no exact address listed) Assignment Type: Contract-to-Hire (long-term contract with...
Recommended
-
Customer Service Manager
Westminster, CO
Job Title: Customer Service Manager Location: Westminster, CO Industry: Manufacturing Pay: $100,000 – $120,000 annually Benefits: The position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a wel...
Recommended
-
Receptionist
Chicago, IL
Job Title: Receptionist Location: Chicago, IL Industry: Legal Compensation: $20 – $22 / hour Work Schedule: Monday–Friday | 9:00 AM – 5:00 PM | 100% On-Site Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: ...
Recommended
-
Executive Assistant
Frederick, MD
Job Title: Executive Assistant Industry: Benefits / Pension Administration / Professional Services Location (city, state): Rockville, MD (Fully In Office) Assignment Type: Contract-to-hire Pay: $24–$28/hour (based on experience) | $70,000-75,000 upon c...
Recommended
-
AR Administrator
Reston, VA
Position Title: Senior Administrator, Accounts Receivable Location: Reston, VA (Onsite) Assignment Type: Permanent Hire Compensation: $70,000 – $85,000 / year Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Med...
Recommended
-
People & Culture Manager
Chicago, IL
Job Title: People & Culture Manager Location: Chicago, IL Industry: Non-Profit / Human Resources Compensation: $35.00 – $40.00 / Hourly - Contract to Hire Work Schedule: Monday–Friday, 9:00 AM – 5:00 PM, HYBRID 2 – 3 days onsite Benefits: This position...
Recommended