Member Experience Advocate
Columbia, TN
Category: Administrative
Reference ID: 10078623
Shortcut: http://addisongroup.gosnaphop.com/GK5XRb
Title: Member Experience Advocate
Pay: $18-20/hr
Onsite: Columbia, TN
Benefits: This position is eligible for medical, dental, vision, and 401(k).
BASIC FUNCTION
The Member Experience Advocate I supports the efforts of the Member Experience Manager. The
Member Experience Advocate I is accountable to resolve Member Service inquiries from internal and
external customers in a timely manner. This position is responsible for accurately documenting each
inquiry into the Salesforce/Broker Portal system using the format designed and taking appropriate
action to resolve the caller's inquiries. With strong communication and organizational skills, the
Member Experience Advocate I assists their leadership and team in achieving goals, objectives, and
improvements.
GENERAL RESPONSIBILITIES
The Member Experience Advocate I is accountable to provide an excellent level of service to internal as
well as external customers. The Member Experience Advocate I will also coordinate responsibilities
with those of the Member Experience Team Leader to:
• Develop career path advancement goals and meet them annually
• Direct claims calls to UMR or Medicare Supplement Specialist as applicable
• Effectively communicate and accurately document Member Experience inquiries in the
Salesforce/Broker Portal system
• Identify and communicate to the Team Leader any OLH changes/recommendations
• Identify and report system issues
• Knowledgeably and accurately manage the Member Experience inboxes
• Maintain monthly, passing quality performance goal of 90 as established by the department
• Meet department monthly scorecard goal of 90
• Manage multiple projects and priorities
• Must be meeting corporate absentee percentage of 2.7%
• Perform miscellaneous projects as assigned by leadership
• Professionally handle incoming/outgoing telephone calls from internal and external customers
while taking appropriate action to resolve the situation
• Professionally handle Membership calls from both internal and external customers
• Professionally work with other departments/county representatives
• Proficient in handling Customer Service inquiries
• Perform some Billing related calls
• Stay up to date with on-line help (OLH) resources and participate in annual OLH review
• Successfully and professionally work as part of a team
• Successfully complete the required training
• Take initiative for self-growth through continuing education/credentialing courses
• Work independently to research and determine cause of problem and effect of resolution with
minimal assistance
• Work overtime as needed
QUALIFICATIONS
Education: A high school diploma or equivalent is required
Work Experience: The Member Experience Advocate I is preferred to have Customer Service
experience of at least 1 year. If a current internal employee applies, they must be meeting the minimum
performance expectations.
Skills/Competencies: A successful candidate for the Member Experience Advocate I will possess the
following skills and/or competencies.
• Ability to manage multiple projects and priorities
• Ability to work independently and take initiative
• Efficient in call logging skills
• Excellent Customer Service skills
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Excellent time management skills
• Proficient in Microsoft Word, Outlook, and Excel
• Sound decision making and problem-solving skills
• Strong analytical skills
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Accounts Payable Specialist
Huntington Beach, CA
Position Title: Accounts Payable Specialist I Location: Huntington Beach, CA (On-site) Assignment Type: Temp-to-Permanent Compensation: $24.00 - $25.00 / Per Hour Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM Benefits: This position is eligible for...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Member Services Representative
Reston, VA
Job Title: Member Services Representative / Teller Industry: Financial Services / Credit Union Location (City, State): Reston, VA Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months) Pay: $22.00/hour Work Schedul...
Recommended
-
Temporary Executive Assistant
Washington, DC
Job Title: Temporary Executive Assistant Industry: Nonprofit / Association Location (city, state): Washington, DC Assignment Type: Contract (approximately one month, with possibility to extend) Pay: $30 to $32 per hour Work Schedule: Monday through Fri...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Member Service Specialist
Tulsa Metro Area, Oklahoma
Job Title: Member Service Specialist Industry: Insurance / Healthcare Services Location (City, State): Tulsa, OK Assignment Type: Full-Time, Direct Hire Pay: $20-25/hr Work Schedule: Monday–Friday, 10am-7pm Benefits: This position is eligible for medic...
Recommended
-
Receptionist
San Antonio Metro Area, Texas
Role: Receptionist Location: San Antonio, TX Industry: Engineering Pay: $20 – $22 / hour Assignment Type: Contract Work Schedule: Monday – Friday | Full-time | Primarily in-office Benefits: Medical, Dental & Vision Insurance and 401K About Our Client A...
Recommended
-
Customer Service Representative
Columbia, TN
Job Title: Customer Service Representative Industry: Insurance Location (City, State): Columbia, TN Assignment Type: Contract Pay: $18.00–$20.00/hour Work Schedule: Monday–Friday, standard business hours (occasional overtime as needed) Benefits: This p...
Recommended
-
Leave of Absence Specialist
Houston Metro Area, Texas
Position: Leave of Absence Specialist Location: Houston, TX Employment: Contract Hours: M-F 8-5pm Pay: $30.00 - $35.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Description & Responsibilities: Coordinates Leave...
Recommended
-
Payroll Manager
Chantilly, VA
Position Title: Payroll Manager Location: Chantilly, VA (Hybrid – 3 days onsite) Assignment Type: Permanent Hire Compensation: $85,000–$95,000 / Annually Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical,...
Recommended
-
Accounting Specialist (AP)
Austin, TX
Role: Accounting Specialist (AP) Location: Austin, TX Onsite Pay Rate: $25.00 / Per Hour Job Type: Full-Time Benefits: This position is eligible for medical, dental, vision, and bonus. Internal Job ID: 10077613 We are looking for a Accounting special...
Recommended
-
Customer Service Representative
Aurora, CO
Job Title: Customer Service Representative Location: Aurora, CO Assignment Type: Temp-to-Hire (with strong potential for conversion) Industry: Manufacturing / Engineering Services Pay: $19.00 – $21.50 /hour Work schedule: Monday–Friday, 8:00 AM – 5:00 ...
Recommended
-
Membership Specialist
Chicago, IL
Job Title: Membership Specialist Industry: Nonprofit Location: Chicago, IL Assignment Type: Contract-to-Hire Pay: $20–$24/hour Work Schedule: Monday–Friday | 8:30 AM -5:00 PM | 100% Onsite Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Invoice & Billing Specialist
Lake Forest, CA
Invoice & Billing Specialist Location: Lake Forest, CA Schedule: Hybrid Schedule (Mondays & Fridays work from home) Employment Type: Direct Hire / Permanent Pay: $23.00–$26.00 per hour About the Opportunity A growing technology company is seeking a mot...
Recommended
-
Administrative Assistant
Virginia
Job Title: Administrative Assistant Industry: Professional Services / Consulting Firm Location (city, state): Arlington, VA (Onsite) Assignment Type: Contract | 2-4 months Pay: $20.00 - $23.00 per hour, commensurate with experience Work Schedule: Monda...
Recommended
-
Loss Control Clerk
Irving, TX
Job Title: Loss Control Clerk Location (City, State): Irving, TX Work Schedule: Full-Time | Onsite | Monday–Friday | 8:00 AM–5:00 PM Type of Employment: Direct Hire Compensation: $45,000 – $60,000 / year Industry: Wholesale Distribution Benefits: This ...
Recommended
-
Medical Biller
Columbia, SC
Title: Medical Biller (Full Cycle) Location: Columbia, SC Compensation: $17.00 – $22.00 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period. About the Opport...
Recommended
-
Administrative Assistant
Converse, TX
Job Title: Administrative Assistant Location: Converse, TX Industry: Electrical Pay: $20 – $22 / hour Assignment Type: Contract-to-Hire Work Schedule: Monday–Friday | Standard business hours (schedule may vary based on business needs) Benefits: This po...
Recommended
-
HR Administrator
Sterling, VA
Job Title: HR Administrator Industry: Construction, Engineering, Architecture, Commercial Real Estate, or other fast-paced professional services environments Location (City, State): Sterling, VA Assignment Type: Contract | Approximately 4 months (with ...
Recommended
-
Billing Specialist
Tacoma Metro Area, Washington
Job Title: Billing Specialist Location (city, state): Hybrid in Gig Harbor, WA Compensation: $25 - $35 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 2+ Years of Billing Experience- preferably dealin...
Recommended
-
Accounts Payable Specialist
Atlanta, GA
Role: Accounts Payable Specialist Location: Smyrna, GA Position Type: Contract Pay: $30 - $35 / Hour Benefits: This position is eligible for medical, dental, vision and 401(K). Position Summary We are seeking a detail-oriented Accounts Payable Speciali...
Recommended
-
HR Generalist
Bensenville, IL
Job Title: HR Generalist (contract) Industry: Food Distribution Location (City, State): Bensenville, IL (Onsite) Pay: $30.00–$36.00 per hour (based on experience) Work Schedule: Monday–Friday, 8:30 AM–4:30 PM or 9:00 AM–5:00 PM Benefits: This position ...
Recommended
-
Sales Representative
Columbia, TN
Role: Sales Representative Location: Columbia. TN Employment Type: Contract to hire Pay Rate: $20-25 / hour Benefits: This role is eligible for medical, dental, vision and 401k. About the Role We're looking for a motivated and customer-focused Inside S...
Recommended
-
Operations Assistant
Nassau-Suffolk Metro Area, New York
Job Title: Operations Administrative Assistant Industry: Facilities Services Location: Mineola, NY Assignment Type: Direct Hire Pay: $52,000 – $55,000 annually + overtime eligibility Work Schedule: Monday–Friday | 8:00 AM–5:00 PM | 40 hours/week | 100%...
Recommended
-
Call Center Specialist
Charlotte, NC
Job Posting Template for Contract Roles REQUIRED Job Title: Call Center Specialist (Customer Support) Location (city, state): Charlotte, NC Compensation: $18.00 - $22.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(...
Recommended
-
Accounts Payable Specialist
Chattanooga, TN
Job Title: Accounts Payable Specialist Industry: Finance & Accounting Pay: $20 - $25 / hour Location (City, State): Chattanooga, TN Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits Work Schedule: Full-time, business ...
Recommended
-
HR Assistant
Reston, VA
Job Title: HR Assistant Location: Reston, VA (Fully on-site) Industry: Consulting Type: Contract (3-4 months) Pay: $23 - $25 / hour (depending on experience) Benefits: Eligible for Vision, Dental, Medical, 401(k) About Our Client: Our client is seeking...
Recommended
-
Indirect Underwriter
Austin, TX
Indirect Loan Officer Position Summary We are seeking an experienced Indirect Loan Officer to join a growing financial institution. This role is responsible for evaluating and approving indirect consumer loan applications, maintaining strong dealer rel...
Recommended
-
Program Coordinator
District of Columbia
Job Title: Program Coordinator Industry: Non-Profit / Trade Association Location: Washington, DC (Hybrid) Pay: $20-23/hour (based on experience) Type: Contract (3-5 months) Hours: Monday - Friday | 37.5 hours/week Benefits: Eligible for Dental, Vision,...
Recommended
-
Collections Specialist
Alpharetta, GA
Job Title: Collections Specialist Industry: Finance & Accounting Location (City, State): Alpharetta, GA Compensation: $20 – $25 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits Work Schedule: Full-time, busi...
Recommended