IT Systems Analyst
Tacoma Metro Area, Washington
Category: Information Technology
Reference ID: 10084353
Shortcut: http://addisongroup.gosnaphop.com/zwGIMQ
IT Support Specialist
Salary: $70k
Position Overview
We are seeking an experienced, hands-on IT Support Specialist to provide technical support in a fast-paced, operational environment. This individual will be responsible for troubleshooting hardware, software, and application issues, supporting end users, and ensuring day-to-day IT operations run smoothly.
The ideal candidate will have strong Active Directory experience, excellent troubleshooting skills, and a background supporting a wide variety of business applications and technologies. This role requires someone who is comfortable working independently, interacting directly with employees throughout the facility, and resolving technical issues in a hands-on environment.
Key Responsibilities
- Provide onsite technical support to end users, troubleshooting hardware, software, network connectivity, and application-related issues.
- Manage user accounts, permissions, access requests, and account lifecycle activities within Active Directory.
- Diagnose and resolve technical issues across Microsoft Windows operating systems and a variety of business applications.
- Support a diverse application environment, quickly learning and troubleshooting unfamiliar systems.
- Respond to IT incidents and service requests through phone, email, ticketing systems, and in-person interactions.
- Install, configure, image, and deploy desktops, laptops, mobile devices, printers, and other IT equipment.
- Troubleshoot conference room A/V systems, phones, and peripheral devices.
- Document technical issues, resolutions, and troubleshooting procedures within the ticketing system.
- Collaborate with remote IT teams and vendors to troubleshoot infrastructure and equipment issues.
- Provide hands-on support for network closets, data center equipment, and other onsite IT infrastructure.
- Maintain IT assets, inventory, and technical documentation.
- Participate in an after-hours on-call rotation to support critical business operations.
Required Qualifications
- 3+ years of hands-on IT support, desktop support, or technical support experience, preferably in a complex, multi-application environment.
- Strong Active Directory experience, including user account management, permissions, access troubleshooting, and general administration.
- Strong technical troubleshooting and problem-solving skills, with the ability to independently diagnose issues and identify solutions.
- Experience supporting Microsoft Windows operating systems, hardware, and common enterprise technologies.
- Experience working in environments with multiple business applications and software platforms, with the ability to learn and support unfamiliar systems.
- Proven ability to troubleshoot issues beyond basic password resets and routine help desk requests.
- Excellent communication and customer service skills, with a personable, approachable demeanor and comfort providing in-person support to employees.
- Ability to work independently, prioritize competing requests, and collaborate with local and remote technical teams.
- Willingness to participate in an after-hours on-call rotation and respond onsite within required timeframes.
- Valid driver's license and eligibility to obtain a TWIC (Transportation Worker Identification Credential) card.
- Ability to work in an industrial environment and meet applicable site safety and physical requirements.
Preferred Qualifications
- Experience supporting IT operations in an industrial, manufacturing, refinery, or other 24/7 operational environment.
- Experience with Microsoft 365, networking fundamentals, endpoint management, and IT ticketing systems.
- Experience providing onsite infrastructure support and working with remote technical teams.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Ideal Candidate Profile
We are looking for a well-rounded IT professional who brings more than basic help desk experience. The right candidate will have a strong technical foundation, particularly in Active Directory, and be confident troubleshooting unfamiliar issues across different systems and applications. They should be proactive, personable, comfortable engaging with employees throughout the facility, and willing to take ownership of issues from start to resolution.
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