Desktop Technician II
Oklahoma City, OK
Category: Information Technology
Reference ID: 10080702
Shortcut: http://addisongroup.gosnaphop.com/Eg6Rw8
Role: IT Support Analyst
Position Type: Contract
Location: Oklahoma City
Pay Rate Range: $25-28/hourly
Benefits: You are eligible for medical, dental, vision insurance benefits, 401K
Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT Support Analyst. Please contact us today to discuss this opportunity!
Overview: Our client is seeking an experienced IT Support Analyst to provide high-touch deskside and remote support for employees across the organization. This role is ideal for a customer-focused IT professional who enjoys solving technical issues while delivering exceptional service to end users, including executive-level employees. The position offers long-term stability within a collaborative IT environment and will support a variety of desktop, hardware, software, and enterprise technology initiatives.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support both remotely and onsite.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and peripheral issues.
- Manage and maintain support tickets through ServiceNow, ensuring timely updates and documentation.
- Respond to help desk requests, monitor support queues, and follow up to ensure issue resolution.
- Support desktop, laptop, monitor, printer, and peripheral installations and replacements.
- Assist with new hire onboarding, workstation setup, and employee offboarding processes.
- Draft and distribute outage notifications, maintenance communications, and status updates.
- Support enterprise technology rollouts, upgrades, hardware refreshes, and project initiatives.
- Conduct occasional field visits to support users and business operations.
- Identify recurring issues and collaborate with other IT teams to develop long-term solutions.
- Create and maintain documentation, procedures, and training materials.
Preferred Experience:
- 5+ years of IT support experience in a corporate environment.
- Strong experience troubleshooting computers, operating systems, and enterprise technology issues.
- Strong knowledge of Windows operating systems and desktop support best practices.
- Experience supporting Microsoft Office applications including Outlook, Word, and Excel.
- Experience working with ServiceNow or comparable ticketing systems.
- Experience supporting Microsoft 365 environments is preferred.
- Experience with endpoint management tools and enterprise hardware deployments is a plus.
- Excellent written and verbal communication skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong customer service mindset with a focus on professionalism and follow-through.
Ideal Candidate Profile:
- Highly professional and polished with strong interpersonal skills.
- Thrives in a customer-facing environment and enjoys providing white-glove support.
- Detail-oriented with excellent follow-up and documentation habits.
- Takes ownership of issues through resolution and proactively communicates with users.
- Comfortable supporting executives, business leaders, and end users at all levels.
- Adaptable problem solver who enjoys learning new technologies and processes.
- Team-oriented professional who works well across departments and functions.
- Dependable, organized, and committed to delivering an exceptional support experience.
Why choose Addison IT?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Technical Support Analyst
Oklahoma City Metro Area, Oklahoma
Role: Technical Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $22.00 - $26.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputabl...
Recommended
-
Service Delivery Technician
Tulsa Metro Area, Oklahoma
Role: Service Delivery Technician Position Type: Full Time Location: Tulsa Pay Rate Range: Up to $30.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable co...
Recommended
-
IT Support Technician
Oklahoma
Job Title: IT Support Technician Industry: Managed IT Services / Technology Location (city, state): Oklahoma City, OK Pay: $40,000 - $50,000 / year depending on experience Work Schedule: Monday–Friday, primarily during standard business hours, with occ...
Recommended
-
IT Support Analyst
Oklahoma City, OK
Job Title: IT Support Analyst Location: Oklahoma City, OK (fully on-site) Salary Range: $50,000 - $100,000 / Annually depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). Must be authorized to work in th...
Recommended
-
Technical Support Analyst
Chicago, IL
Technical Support Analyst Industry: Information Technology / Education & Healthcare Location: Chicago, IL Work Schedule: Onsite 5x a week Assignment Type: 6-Month Contract-to-Hire Pay: $21/hr - $25/hr W2 Start Date: ASAP About the Opportunity Our clien...
Recommended
-
Network Engineer
Oklahoma City, OK
Job Title: Network Engineer Location: Oklahoma City, OK Assignment Type: Direct Hire | Full-Time Pay: $80,000 - $100,000 annually depending on experience Work Schedule: Monday–Friday, Business Hours Benefits: This position is eligible for medical, dent...
Recommended
-
Desktop Support Technician
Oklahoma
Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a ...
Recommended
-
Desktop Support Technician
Oklahoma City, OK
Job Title: Desktop Support / Help Desk Technician Location (city, state): Oklahoma City, OK (onsite) Pay: $25.00–$28.00 per hour Work Schedule: Monday–Friday, 7:00 AM–5:00 PM, with an 8-hour shift scheduled within that window. No remote flexibility. Be...
Recommended
-
JavaScript Application Developer
Oklahoma
Role: JavaScript Application Developer Position Type: Contract Location: Oklahoma City Pay Rate Range: Up to $60.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a ...
Recommended
-
Project Manager (Business Systems)
Oklahoma City, OK
Role: Project Manager (Business Systems) Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $40.00 - $45.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a gr...
Recommended
-
Systems Analyst
Oklahoma City, OK
Job Title: Systems Analyst – Application Support Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday – Friday, 8-5 with flexibility. Benefits: This positi...
Recommended
-
Sr. Network Administrator
Chicago Metro Area, Illinois
Job Title: Senior Network Administrator Industry: Nonprofit Location (City, State): Chicago, IL Assignment Type: Long-Term Contract (12–24 Months) Pay: $45-55/hr W2 Work Schedule: Primarily remote for now, with onsite availability required for data cen...
Recommended
-
Sr Site Support Specialist
Fort Collins, CO
Title: Sr Site Support Specialist Location: Fort Collins, CO Pay Rate Range: $30-34 / hour Benefits: This position is eligible for medical, dental, vision, and 401k. We are seeking an IT Support professional to provide hands-on technical support within...
Recommended
-
Sr Site Support Specialist
Denver, CO
Title: Sr Site Support Specialist Location: Denver, CO Pay Rate Range: $34 - $37 / hour Benefits: This position is eligible for medical, dental, vision, and 401k. We are seeking an IT Support professional to provide hands-on technical support within a ...
Recommended
-
Network Engineer - Telephony
Columbia, TN
Network Engineer – VoIP/Telephony Focus Industry: Healthcare / Technology Location (city, state): Columbia, TN Assignment Type: 6-Month Contract-to-Hire Pay: $48/hour; Potential conversion salary: $85,000–$100,000 Work Schedule: Onsite during the contr...
Recommended
-
Senior Data Engineer
Norman, OK
Role: Senior Data Engineer Consultant Position Type: Contract Location: Oklahoma City Pay Rate Range: Open, Based on Experience Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for...
Recommended
-
Business Analyst
Oklahoma
Role: Business Analyst Position Type: Contract Location: Oklahoma City, OK Pay Rate Range: $80,000-$95,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable comp...
Recommended
-
Application Developer
Oklahoma
Role: Application Developer Position Type: Contract Location: Oklahoma City Pay Rate Range: $$80,000-$100,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable o...
Recommended
-
Senior Database Engineer
Oklahoma CIty, OK
Role: Senior Database Engineer Position Type: Contract-to-Hire Location: Oklahoma City (Hybrid) Pay Rate Range: $110,000-125,000 annually DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth o...
Recommended
-
Technical Business Analyst
Oklahoma CIty, OK
Role: Technical Business Analyst Position Type: Direct Hire Location: Oklahoma City Pay Rate Range: $80,000 - $90,000 Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputab...
Recommended
-
Project Engineer
Oklahoma City, OK
Role: Project Engineer Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $33.65 - $38.46/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable...
Recommended
-
IT Support Specialist (onsite in Chantilly, VA)
Chantilly, VA
Position: IT Support Specialist Location: Chantilly, VA (onsite) Work Schedule: Monday – Friday (5 Days on Site) Assignment Type: Direct Hire Salary Range: $70,000 - $80,000 / Annually Benefits: This position may be eligible for medical, dental, vision...
Recommended
-
Systems Data Analyst - API, UiPath and Legal
New York, NY
Title: Systems & Data Analyst – Integrations & Automation Location: New York, NY (Manhattan Hybrid – 3 Days Onsite) Salary Range: $120000 – $150000 / Year Benefits: Medical, Dental, Vision, Retirement, PTO and additional benefits Sponsorship: Position ...
Recommended
-
Energy Resiliency PM
District of Columbia
Role: Energy Resiliency PM Location: Washington, DC (Hybrid) Pay Rate Range: $100,000-$110,000/year Benefits: This role is eligible for medical, dental, vision and 401k. Internal Job ID: 10080296 Are you looking for a growth opportunity for a reputable...
Recommended
-
Cloud & Systems Administrator
Houston, TX
Role: Cloud & Systems Administrator Location: Houston, TX (Hybrid) Pay Range: $70,000 - $80,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cloud & Systems Administrator to support t...
Recommended
-
Senior Technical Business Analyst (Tableau)
Oklahoma City, OK
Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position Salary Range: $90,000 – $100,000/ year Benefits & Bonuses: This position is eligible for medical, dental, vision insurance benefits, 401K Are you looki...
Recommended
-
Network Engineer
Erie, CO
Title: Network Engineer Location: Denver, CO Pay Rate Range: $55 - $70 / hour Benefits: This position is eligible for medical, dental, vision, and 401k. Our client is looking for a hands-on Network Engineer to join their growing Enterprise Network team...
Recommended
-
Senior Data Analytics Engineer
Norman, OK
Role: Senior Data Analytics Engineer Consultant Position Type: Contract Location: Oklahoma City Pay Rate Range: Open, Based on Experience Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth oppor...
Recommended
-
Mid to Senior Full Stack Developer
Nashville Metro Area, Tennessee
Job Title: Full Stack .NET Developer – Mid & Senior Level Industry: Government / Defense Technology Location (city, state): Remote – Must be available to support East Coast hours Assignment Type: Full Time, Direct Hire Pay: Mid-Level: $80,000–$120,000/...
Recommended
-
Cybersecurity Network Engineer
Houston, TX
Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to t...
Recommended