Desktop Technician II
Oklahoma City, OK
Category: Information Technology
Reference ID: 10080702
Shortcut: http://addisongroup.gosnaphop.com/Eg6Rw8
Role: IT Support Analyst
Position Type: Contract
Location: Oklahoma City
Pay Rate Range: $25-28/hourly
Benefits: You are eligible for medical, dental, vision insurance benefits, 401K
Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an IT Support Analyst. Please contact us today to discuss this opportunity!
Overview: Our client is seeking an experienced IT Support Analyst to provide high-touch deskside and remote support for employees across the organization. This role is ideal for a customer-focused IT professional who enjoys solving technical issues while delivering exceptional service to end users, including executive-level employees. The position offers long-term stability within a collaborative IT environment and will support a variety of desktop, hardware, software, and enterprise technology initiatives.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support both remotely and onsite.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and peripheral issues.
- Manage and maintain support tickets through ServiceNow, ensuring timely updates and documentation.
- Respond to help desk requests, monitor support queues, and follow up to ensure issue resolution.
- Support desktop, laptop, monitor, printer, and peripheral installations and replacements.
- Assist with new hire onboarding, workstation setup, and employee offboarding processes.
- Draft and distribute outage notifications, maintenance communications, and status updates.
- Support enterprise technology rollouts, upgrades, hardware refreshes, and project initiatives.
- Conduct occasional field visits to support users and business operations.
- Identify recurring issues and collaborate with other IT teams to develop long-term solutions.
- Create and maintain documentation, procedures, and training materials.
Preferred Experience:
- 5+ years of IT support experience in a corporate environment.
- Strong experience troubleshooting computers, operating systems, and enterprise technology issues.
- Strong knowledge of Windows operating systems and desktop support best practices.
- Experience supporting Microsoft Office applications including Outlook, Word, and Excel.
- Experience working with ServiceNow or comparable ticketing systems.
- Experience supporting Microsoft 365 environments is preferred.
- Experience with endpoint management tools and enterprise hardware deployments is a plus.
- Excellent written and verbal communication skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong customer service mindset with a focus on professionalism and follow-through.
Ideal Candidate Profile:
- Highly professional and polished with strong interpersonal skills.
- Thrives in a customer-facing environment and enjoys providing white-glove support.
- Detail-oriented with excellent follow-up and documentation habits.
- Takes ownership of issues through resolution and proactively communicates with users.
- Comfortable supporting executives, business leaders, and end users at all levels.
- Adaptable problem solver who enjoys learning new technologies and processes.
- Team-oriented professional who works well across departments and functions.
- Dependable, organized, and committed to delivering an exceptional support experience.
Why choose Addison IT?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Helpdesk Technician
Oklahoma City, OK
Role: Help Desk Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $20.00 - $22.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportuni...
Recommended
-
Technology Support Analyst II
Albany Metro Area, New York
Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400–$68,400 / year Benefits: This position is eligible for medical, dental, vision, and 401(k). Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputa...
Recommended
-
Desktop Engineer
Oklahoma City, OK
Role: Desktop Engineer Position Type: Contract-to-Hire Location: Oklahoma City Pay Rate Range: $26.44 - $28.85/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable...
Recommended
-
Systems Administrator
Chicago Metro Area, Illinois
Role: Systems Administrator Location: Wood Dale, IL Pay Rate Range: $100,000-$110,000/year Internal Job ID: 10080261 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Systems ...
Recommended
-
End User Support
Oklahoma City, OK
Job Title: End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $20 - $22 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized...
Recommended
-
Network Administrator
Apache Junction, AZ
Job Title: Network Administrator Industry: Construction Location: Apache Junction, AZ Assignment Type: Direct Hire Pay: $90K - $105K Benefits: This position is eligible for medical, dental, vision, and 401(k). Our client is a rapidly growing, multi-sta...
Recommended
-
Network Engineer
Oklahoma City, OK
Job Title: Network Engineer Location: Oklahoma City, OK Assignment Type: Direct Hire | Full-Time Pay: $80,000 - $100,000 annually depending on experience Work Schedule: Monday–Friday, Business Hours Benefits: This position is eligible for medical, dent...
Recommended
-
Systems Analyst
Oklahoma City, OK
Job Title: Systems Analyst – Application Support Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Assignment Type: Contract Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday – Friday, 8-5 with flexibil...
Recommended
-
Project Manager (Business Systems)
Oklahoma City, OK
Role: Project Manager (Business Systems) Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $40.00 - $45.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a gr...
Recommended
-
Sr. Network Administrator
Chicago Metro Area, Illinois
Job Title: Senior Network Administrator Industry: Nonprofit Location (City, State): Chicago, IL Assignment Type: Long-Term Contract (12–24 Months) Pay: $45-55/hr W2 Work Schedule: Primarily remote for now, with onsite availability required for data cen...
Recommended
-
IT Administrator
Dallas Metro Area, Texas
Job Title: IT Administrator Location: Dallas-Fort Worth Metroplex Pay: $60K-$70K Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: Our client is looking at add an IT Administrator to their Dallas office as ...
Recommended
-
Business Analyst
Oklahoma
Role: Business Analyst Position Type: Contract Location: Oklahoma City, OK Pay Rate Range: $80,000-$95,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable comp...
Recommended
-
Application Developer
Oklahoma
Role: Application Developer Position Type: Contract Location: Oklahoma City Pay Rate Range: $$80,000-$100,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable o...
Recommended
-
Senior Database Engineer
Oklahoma CIty, OK
Role: Senior Database Engineer Position Type: Contract-to-Hire Location: Oklahoma City (Hybrid) Pay Rate Range: $110,000-125,000 annually DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth o...
Recommended
-
IT Support
Dallas Metro Area, Texas
Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support Engineer who will provide hands-on technical support...
Recommended
-
Network Administrator
Austin, TX
Position: Network Administrator Duration: 6 month contract (with potential to extend and/or convert after 6 months) Pay: $40-45/HR Work Location: North Austin This position is 5 days per week onsite (Monday-Friday) This position is eligible to enroll i...
Recommended
-
Technical Business Analyst
Oklahoma CIty, OK
Role: Technical Business Analyst Position Type: Direct Hire Location: Oklahoma City Pay Rate Range: $80,000 - $90,000 Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputab...
Recommended
-
Senior Microsoft 365 Analyst
Tulsa, OK
Job Title: Senior Microsoft 365 Analyst Industry: Energy / Utilities Location (City, State): Tulsa, Oklahoma Assignment Type: 12-month contract with potential for extension or conversion Pay: $45 - $50/hour Work Schedule: Hybrid schedule (Monday–Thursd...
Recommended
-
NetSuite Administrator
Southlake, TX
Job Title: NetSuite & Enterprise Applications Administrator Location: Dallas-Fort Worth, TX Pay: $75,000 - $100,000 annually Work Schedule: Onsite Monday-Friday Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Comp...
Recommended
-
IT Support Specialist (onsite in Chantilly, VA)
Chantilly, VA
Position: IT Support Specialist Location: Chantilly, VA (onsite) Work Schedule: Monday – Friday (5 Days on Site) Assignment Type: Direct Hire Salary Range: $75k - $80k Benefits: This position may be eligible for medical, dental, vision, and 401(k). Wor...
Recommended
-
Systems Data Analyst - API, UiPath and Legal
New York, NY
Title: Systems & Data Analyst – Integrations & Automation Location: New York, NY (Manhattan Hybrid – 3 Days Onsite) Salary Range: $120000 – $150000 / Year Benefits: Medical, Dental, Vision, Retirement, PTO and additional benefits Sponsorship: Position ...
Recommended
-
Energy Resiliency PM
District of Columbia
Role: Energy Resiliency PM Location: Washington, DC (Hybrid) Pay Rate Range: $100,000-$110,000/year Benefits: This role is eligible for medical, dental, vision and 401k. Internal Job ID: 10080296 Are you looking for a growth opportunity for a reputable...
Recommended
-
Hosting Enterprise Architect
Dallas, TX
Title: Hosting Enterprise Architect Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to...
Recommended
-
Senior Technical Business Analyst (Tableau)
Oklahoma City, OK
Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position Salary Range: $90,000 – $100,000 Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth...
Recommended
-
Financial Systems Analyst (NetSuite)
Oklahoma CIty, OK
Role: Finance Systems Analyst (NetSuite) Position Type: Contract-to-Hire Location: Oklahoma City, OK (Hybrid Schedule) Pay Rate Range: $62,000 - $86,000 upon conversion DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K...
Recommended
-
Network Engineer
Chicago, IL
Network Engineer Location: Chicago, IL – Hybrid (1-2x a month onsite) Employment Type: Short-Term Contract with High Likelihood of Conversion Position Overview We are seeking an experienced Network Engineer to support the design, implementation, manage...
Recommended
-
Cybersecurity Network Engineer
Houston, TX
Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to t...
Recommended
-
IT Project Coordinator
Tulsa Metro Area, Oklahoma
Job Title: IT Project Coordinator Location (city, state): Tulsa or Oklahoma City, Oklahoma Pay: $65,000 - $85,000 annually depending on experience Work Schedule: Monday – Friday, 8-5pm Benefits: This position is eligible for medical, dental, vision, an...
Recommended
-
Senior Project Manager
Oklahoma
Role: Senior Project Manager Position Type: Contract Location: Tulsa, Oklahoma (Hybrid) Pay Rate Range: $65-70/hourly DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a rep...
Recommended
-
Sr. Data Developer
Oklahoma City, OK
Job Title: Sr. Data Developer Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Assignment Type: Contract Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday – Friday, 8-5 with flexibility. Benefits: This...
Recommended