Customer Service Representative | 12pm-9pm
Itasca, IL
Category: Administrative
Reference ID: 10071512
Shortcut: http://addisongroup.gosnaphop.com/xNlwUF
Job Title: Customer Service Representative - 2nd Shift | 12pm-9pm, Sun-Thur
Location (City, State): Itasca, IL
Industry: Transportation / Logistics
Pay: $23 - $24 / hour (based on experience)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a growing transportation and logistics organization seeking a Customer Service Representative to join their operations team. This is an excellent opportunity for someone looking to expand their career within the freight brokerage and logistics industry while working in a fast-paced, team-oriented environment. The organization offers strong training, career growth opportunities, and a collaborative culture.
Job Description:
The Customer Service Representative II will support high-value transportation accounts by coordinating shipment activity, monitoring deliveries, communicating with drivers and internal teams, and ensuring timely shipment updates. This role is highly operational and requires strong attention to detail, urgency, and the ability to manage multiple priorities simultaneously.
Key Responsibilities:
- Track and monitor shipments from pickup through final delivery
- Communicate with drivers, internal stations, and operations teams regarding shipment status updates
- Maintain accurate shipment details and documentation within the transportation management system
- Create and manage bills of lading, proof of delivery documentation, and shipment records
- Respond promptly to incoming emails and phone calls from internal and external stakeholders
- Provide proactive updates on high-priority shipments throughout the day
- Manage multiple inboxes and prioritize urgent requests effectively
- Escalate shipment issues or delays when necessary to ensure timely resolution
- Build strong working relationships with customers, vendors, and internal teams
- Support process improvements and operational efficiencies within the department
Qualifications:
- 1–2 years of experience within the transportation, freight brokerage, or 3PL industry required
- Prior experience communicating directly with drivers and coordinating shipments preferred
- Experience in dispatch, brokerage operations, logistics coordination, or transportation customer service highly preferred
- Strong multitasking and organizational skills in a fast-paced environment
- Proficiency with Microsoft Office, particularly Outlook and Excel
- Experience using transportation management software (TMS) is a plus
- High school diploma or GED required
- Stable work history with strong professional references required
- Must possess excellent communication skills and a proactive, self-motivated attitude
Perks:
- Opportunity to work with a rapidly growing logistics organization
- Strong potential for long-term career advancement and internal promotions
- Modern office environment with collaborative team culture
- Extensive training and leadership support
- Access to employee amenities and team-focused workspaces
- Work alongside experienced logistics and operations professionals
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Vehicle Ordering Specialist
Itasca, IL
Job Title: Vehicle Ordering Specialist Industry: Fleet Management Location (city, state): Itasca, IL Assignment Type: Direct Hire Pay: $53,000 - $55,000 / year Work Schedule: Monday–Friday, 9:00 AM–6:00 PM; 100% in office Benefits: This position is eli...
Recommended
-
Customer Service Representative
Itasca, IL
Job Title: Customer Service Representative Location: Itasca, IL Assignment Type: Direct Hire Pay: $25–$27 per hour Work Schedule: 100% onsite, Monday–Friday, 8:00 AM–5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). A...
Recommended
-
Logistics Coordinator
Columbus, OH
Job Title: Logistics Coordinator Location: Columbus, OH (Fully Onsite) Industry: Transportation, Logistics, and Freight Management Pay: $19 – $20 / hour (Contract) Benefits: This position is eligible for Medical, Vision, Dental, and 401k Job Descriptio...
Recommended
-
Supply Chain Analyst
Itasca, IL
Supply Chain Analyst Industry: Consumer Products / Business Services Location: Itasca, IL Assignment Type: Contract Pay: $31–$33/hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM | Hybrid — Tuesday, Wednesday & Thursday in office; Monday & Friday remo...
Recommended
-
Director of Procurement and Logistics
Navasota, TX
Director of Procurement and Logistics Employment Status: Full-Time Department: Operations Reports To: Vice President of Operations Location: Navasota, TX Compensation: $110,000–$130,000 annually Bonus: Performance-based bonus plan Position Overview A g...
Recommended
-
Customer Service Representative
Chicago, IL
Job Title: Customer Service Representative Industry: Distribution Location (city, state): Rosemont, IL Assignment Type: Contract-to-Hire Pay: $21 – $21.50 / hour Work Schedule: Monday–Friday; call center hours are 7:00 AM–7:00 PM. Start times may range...
Recommended
-
Procurement Coordinator
Apex, NC
Job Title: Procurement Coordinator Industry: Manufacturing & Distribution Location (city, state): Raleigh, NC - Onsite Assignment Type: Direct Hire Pay: $70,000 annually Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., fully onsite Benefits: This pos...
Recommended
-
Customer Service Representative
Tampa, FL
Job Title: Customer Service Representative Industry: Customer Service / Distribution Location (City, State): Tampa, FL Assignment Type: Contract-to-Hire Pay: $17.00 to $23.00 per hour Work Schedule: Monday – Friday | Full-Time Benefits: This position i...
Recommended
-
Order Coordinator
Broussard, LA
Job Title: Order Coordinator Industry: Manufacturing / Oil & Gas Location (city, state): Broussard, LA Assignment Type: Contract-to-Hire – 6-month contract with potential for permanent conversion Pay: $18–$24/hour Work Schedule: Monday–Friday, 8:00 AM–...
Recommended
-
Customer Service Representative
Northbrook, IL
Job Title: Customer Service Representative Location (city, state): Northbrook, IL Hybrid – In-Office (Training onsite) Industry: Electrical & Electronic Manufacturing Pay: $24.50 / hour Benefits: This position is eligible for medical, dental, vision, a...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Customer Operations Specialist
Hoffman Estates, IL
Job Title: Customer Operations Specialist Industry: Manufacturing Location (city, state): Hoffman Estates, IL Assignment Type: Contract for 4+ months Pay: $23–$24 per hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM with a 1-hour lunch OR 8:00 AM–4:3...
Recommended
-
Operations Manager
Austin-Round Rock-San Marcos Metro Area, Texas
Job Title: Operations Manager Industry: Transportation / Private Charter / Fleet Operations Location (city, state): Austin, TX Assignment Type: Direct Hire Pay: $85,000–$95,000 + discretionary performance bonus Work Schedule: Monday–Friday, 8:00 AM–5:0...
Recommended
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended
-
Customer Service Representative
Oklahoma City, OK
Job Title: Customer Service Representative Location: Oklahoma City, Oklahoma Industry: Retail / Sales Support Pay: $17.50 - $18.00 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k About Our Client: Addison Group is hiri...
Recommended
-
Logistics Admin
Carol Stream, IL
Role: Logistics Admin Location: Carol Stream, IL Industry: Manufacturing Pay: $19.23 / Hourly Benefits: Eligible for medical, dental, vision, and 401(k). CALLING ALL RETAIL ROCKSTARS READY TO LAUNCH THEIR CORPORATE CAREERS! Are you eager to jumpstart y...
Recommended
-
Product Support Specialist
Allen, TX
Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing / Building Materials Benefits: This ...
Recommended
-
Receptionist
Oklahoma City, OK
Job Title: Receptionist Location: Oklahoma City, OK Industry: Professional Services Pay: $20–25/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our client to identify ...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Dispatcher Call Center Agent
Dallas, TX
Job Title: Dispatcher / Call Center Agent Location: Dallas, TX Work Schedule: 10-hour shifts, 40-hour week Type of Employment: Contract to Hire Compensation: $21 - $23 / Hour Industry: Energy / Gas Benefits: This position is eligible for medical, denta...
Recommended
-
Customer Service Account Manager
Elk Grove Village, IL
Job Title: Customer Service Account Manager Industry: Manufacturing Location (city, state): Elk Grove Village, IL Assignment Type: Direct Hire Pay: $65,000 – $72,000 / year Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one...
Recommended
-
Customer Service Manager
Okarche, OK
Job Title: Customer Service Manager Location: Northwest Oklahoma City, OK Industry: E-Commerce Pay: $65,000 - $75,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering wi...
Recommended
-
Customer Experience Representative
Portland, TN
Job Title: Customer Experience Representative Industry: Manufacturing Location: Portland, TN Assignment Type: Direct Hire Pay: $18.00 - $19.00 / Per hour Work Schedule: Monday–Friday, 7-4p Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Receptionist & Office Support
Washington, IL
Job Title: Receptionist / Office Operations Coordinator Industry: Professional Services Location (city, state): Washington, DC Assignment Type: Contract-to-Hire Pay: $25–$28/hour (depending on experience) Work Schedule: Monday–Friday, 8:00 AM–5:00 PM; ...
Recommended
-
Expeditor and Logistics Assistant
Houston, TX
Job Title: Expeditor and Logistics Assistant Location: Houston, TX (North) Pay: $22-$23 Type: Contract-Hire Benefits are available the 1st day of the month following 60 days of employment. The following benefits available are medical, dental, and visio...
Recommended
-
Logistics Coordinator
Bethlehem, PA
Job Title: Logistics Coordinator Location: Bethlehem, PA Job Type: Contract-to-Hire Compensation: $19-20/hr Benefits: Medical, Dental, Vision, 401k Our client is a well-established logistics and transportation company operating at a regional distributi...
Recommended
-
Healthcare Customer Service Representative
Rockville, MD
Job title: Healthcare Customer Service Representative Location (city, state): Rockville, MD - Fully Onsite Industry: Healthcare / Health Benefits / Customer Service Pay: $25–$28/hour Benefits: This position is eligible for medical, dental, vision, life...
Recommended
-
Collections Specialist
Waller, TX
Job Title: Collections Specialist Location: Northwest Houston, TX Compensation: $23.00 - $24.00 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a driven Collections Specialist to join...
Recommended
-
Customer Support Admin
Oklahoma City, OK
Job Title: Customer Support Admin Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our clien...
Recommended
-
Senior Executive Assistant to the CEO
New York City Metro Area, New York
Job Title: Senior Executive Assistant to the CEO Location (City, State): New York, New York Industry: Professional Services / Corporate Pay: $180,000- $200,000 / yr (DOE) Benefits: This role is eligible for medical, dental and vision. About Our Client:...
Recommended