Healthcare Customer Service Representative
Rockville, MD
Category: Healthcare
Reference ID: 10081791
Shortcut: http://addisongroup.gosnaphop.com/9n9pAr
Job title: Healthcare Customer Service Representative
Location (city, state): Rockville, MD - Fully Onsite
Industry: Healthcare / Health Benefits / Customer Service
Pay: $25–$28/hour
Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.
About Our Client:
Addison Group is partnering with a healthcare benefits organization seeking a Healthcare Customer Service Representative. This role is ideal for customer service professionals with healthcare experience who enjoy helping individuals understand their benefits, claims, eligibility, and other plan-related questions.
Job Description:
The Participant Advocate will provide professional and empathetic support to participants in a high-volume, call center-style environment. This position involves researching benefits and claims questions, explaining coverage, resolving concerns, and helping participants navigate their healthcare benefits.
Key Responsibilities:
- Assist participants by phone, email, in person, and written correspondence.
- Answer questions regarding eligibility, benefits, claims, payments, and plan coverage.
- Explain claim payments and help participants understand denied claims.
- Verify eligibility and benefits and coordinate necessary updates.
- Research participant concerns and determine appropriate solutions.
- Accurately document all participant interactions.
- Assist with enrollment forms, disability claims, and other benefit-related processes.
- Collaborate with internal departments, providers, vendors, and employers to resolve issues.
- Escalate complex concerns when additional assistance is required.
Requirements:
- 2+ years of receptionist, scheduling, call center, or customer service experience required.
- Healthcare experience involving direct patient or customer communication required.
- TPA, insurance carrier, or healthcare benefits experience preferred.
- Experience handling high-volume calls or customer interactions.
- Strong customer service, communication, and problem-solving skills.
- Professional, empathetic, reliable, and detail-oriented.
- Proficiency with Microsoft Word and basic computer systems.
- Minimum typing speed of 40 WPM required.
Additional Details:
- 100% onsite, Monday–Friday.
- Regular schedule: 8:00 AM–5:00 PM.
- Must be open to a potential 10:00 AM–7:00 PM schedule.
- Approximately 6–8 weeks of structured training provided.
- Consistent attendance and punctuality are required throughout training and employment.
Perks:
- Comprehensive, structured training program.
- Consistent Monday–Friday schedule.
- Build experience with healthcare benefits, eligibility, claims, and insurance.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#HC3
-
Patient Service Representative
Austin, TX
Patient Service Representative Location: Remote (must reside in one of the following states to be considered TX, FL, GA, IN, KY, MS, MO, NC, OH, and SC) Schedule: Monday-Friday, full-time schedule. Training schedule is 8:00 AM - 5:00 PM Eastern Time, w...
Recommended
-
Healthcare Account Associate
Bethesda, MD
Job title: Healthcare Account Associate Location: Remote | Travel to Bethesda, MD approximately 35% Industry: Healthcare / Health Insurance Claims Pay: $75,000 - $90,000 / Annually Benefits: This position is eligible for medical, dental, vision, life i...
Recommended
-
Medical Scheduler
Houston, TX
Position: Medical Scheduler Location: North Houston Pay: $17–$20/hour, based on experience Schedule: Monday–Friday, 10:00 AM–7:00 PM CST Benefits: This position is eligible for medical, dental, vision and 401k. About Our Client: Addison Group is partne...
Recommended
-
Human Resources Generalist
Irving, TX
Job Title: HR Generalist Industry: Healthcare Location (city, state): Irving, TX Assignment Type: Direct Hire Pay: $65,000–$68,000 annually + eligibility for annual bonus Work Schedule: Monday–Friday, 8:00 AM–5:00 PM. Hybrid schedule with 3 days onsite...
Recommended
-
Treatment Coordinator
Albany, NY
Title: Dental Treatment Coordinator Location: Albany, NY area (must be able to travel occasionally between nearby practice locations) Compensation: $23–$27/hour, depending on experience Industry: Dental / Healthcare Benefits: The position is eligible f...
Recommended
-
Customer Service Representative
Itasca, IL
Job Title: Customer Service Representative Location: Itasca, IL Assignment Type: Direct Hire Pay: $25–$27 per hour Work Schedule: 100% onsite, Monday–Friday, 8:00 AM–5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). A...
Recommended
-
Customer Service Associate
Oklahoma City, OK
Job Title: Customer Service Associate Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Patient Access Specialist
Chattanooga, TN
Job Title: Patient Access Specialist Industry: Healthcare Location (City, State): Chattanooga, TN Compensation: $17 - $21 / hour (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. Work Schedule: Full Time About ...
Recommended
-
Bilingual (English-Spanish) Call Center Representative
Tysons, VA
Job Title: Bilingual (English/Spanish) Call Center Representative Industry: Call Center/Non-profit Location (city, state): Tysons, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion) Pay:...
Recommended
-
Insurance Follow-Up Representative
Greenville, SC
Title: Insurance Follow-Up Representative Location: Greenville, SC Compensation: $17.50 – $24.50 / hour Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits, depending on individual selections and applicable work-hou...
Recommended
-
Overnight Patient Access Specialist - Dickinson, ND
Dickinson, ND
Position: Overnight Patient Access Specialist - Dickinson, ND Location: Onsite in Dickinson, ND Pay: $17 - $22 / Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: Sunday - Wednesday 8:30 pm-6:00 am Job Descript...
Recommended
-
Leave of Absence Specialist
Irving, TX
Job Title: Temporary Leave of Absence Specialist Industry: Construction / Professional Services Location: Irving, TX Assignment Type: Contract – 90+ days Pay: $35 - $40 / hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM; flexible 8-hour schedule with...
Recommended
-
Bilingual (English-Spanish) Customer Service Specialist
McLean, VA
Job Title: Bilngual (English/Spanish) Customer Service Representative Industry: Consumer Services / Dispute Resolution Location (city, state): McLean, VA Assignment Type: Contract-to-Hire | Long-term contract assignment Pay: $25.00 – $26.00 / hour Work...
Recommended
-
Customer Service Account Manager
Elk Grove Village, IL
Job Title: Customer Service Account Manager Industry: Manufacturing Location (city, state): Elk Grove Village, IL Assignment Type: Direct Hire Pay: $65,000 – $72,000 / year Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one...
Recommended
-
Patient Access Specialist - Kentucky
Lexington, KY
Position: Overnight Patient Access Specialist - Lexington, KY Location: Onsite in Lexington, KY Pay: $17 - $23 / Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: 9p-7a, every other weekend Job Description The ...
Recommended
-
Bilingual Customer Service Representative
Allentown, PA
Job Title: Bilingual Customer Service Representative Location: Allentown, PA Industry: Healthcare Pay: $17 - $19 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About Our Client: Our client is a growing heal...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Member Services Representative
Reston, VA
Job Title: Contact Center Member Services Representative Industry: Banking / Financial Services Location (city, state): Reston, VA Assignment Type: Contract-to-Hire Pay: $22.00 per hour Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM; 40 hours per we...
Recommended
-
Medical Scheduler
Munster, IN
Title: Medical Scheduler Location: Hammond, IN (Onsite) Compensation: $17.00 - $20,00 / per hour (based on experience) Employment Type: Contract-to-Hire Industry: Healthcare / Patient Access / Call Center Work Schedule: Monday-Friday, 9:00 AM-5:30 PM B...
Recommended
-
Medical Biller
Pennsauken Township, NJ
Job Title: Medical Biller Location: Pennsauken, NJ Industry: Healthcare Pay: $20.00 - $27.00 / Per Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 401(k) About Our Client: Our client is a well-established ...
Recommended
-
Live Answer Representative
Charlotte, NC
Job Title: Live Answer Representative Location: Charlotte, NC Compensation: $19.00 – $22.30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About the Opportunity: Addison Group is seeking Live Answer Represe...
Recommended
-
Phone Operator
Flowood, MS
Job Title: Phone Operator Industry: Healthcare Location (city, state): Flowood, MS Assignment Type: Contract Pay: $15.00–$17.00/hour Work Schedule: Monday–Friday, 8:30 AM–5:00 PM. Training will be 7:30 AM–4:00 PM or 8:00 AM–4:30 PM, with a 30-minute lu...
Recommended
-
Product Support Specialist
Allen, TX
Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing / Building Materials Benefits: This ...
Recommended
-
Customer Operations Specialist
Hoffman Estates, IL
Job Title: Customer Operations Specialist Industry: Manufacturing Location (city, state): Hoffman Estates, IL Assignment Type: Contract for 4+ months Pay: $23–$24 per hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM with a 1-hour lunch OR 8:00 AM–4:3...
Recommended
-
Patient Accounts
Smyrna, GA
Job Title: Patient Accounts Specialist Location: Smyrna, GA Compensation: $23.00 Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About the Opportunity: Addison Group is seeking a Patient Accounts Specialist for a c...
Recommended
-
Call Center Associate
Oklahoma City, OK
Job Title: Call Center Associate Location: Oklahoma City, OK Industry: Healthcare Pay: $18.00 - $19.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a healthcare...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Emergency Department Registration Representative
Chicago Metro Area, Illinois
Job Title: Emergency Department Registration Representative Industry: Healthcare / Hospital Location: Chicago, IL Assignment Type: Long-Term Contract-to-Hire Pay: $19.00 – $21.00 / Per hour; Determined on experience Work Schedule: 3:00 PM–11:00 PM; Wed...
Recommended
-
Bilingual Patient Service Representative
Wilmington, DE
Job Title: Bilingual Patient Service Representative Location: Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15.00 – $17.00 / Hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 40...
Recommended
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended