Collections Specialist
San Francisco Metro Area, California
Category: Finance and Accounting
Reference ID: 10070440
Shortcut: http://addisongroup.gosnaphop.com/aKH3ev
Title: Collections Specialist
Location: Brisbane, CA
Pay: $35–$38 / hour
Job Type: Contract
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k)
Job Description:
We are seeking a motivated and detail-oriented Collections Specialist for our client on a contract basis. This role is ideal for a professional who thrives in a fast-paced environment and can quickly step in to support accounts receivable efforts. The Collections Specialist will be responsible for managing a portfolio of outstanding accounts, driving timely payments, and maintaining strong customer relationships. This is a fully onsite role in Brisbane, CA, requiring five days per week in the office. The ideal candidate is proactive, communicative, and comfortable working cross-functionally to resolve discrepancies and improve overall cash flow.
Responsibilities:
- Contact customers to collect outstanding payments via phone, email, and other communication channels
- Manage and prioritize a portfolio of overdue accounts to maximize cash collections and improve aging performance
- Negotiate payment arrangements and follow up to ensure timely resolution of past-due balances
- Review accounts receivable aging reports, research discrepancies, and collaborate with internal teams (billing, sales, operations) to resolve disputes
- Prepare and maintain accurate documentation of collection activities, customer interactions, and account status
- Provide regular reporting on collection status and key metrics to Finance leadership
- Address customer questions regarding invoices, billing discrepancies, or account balances professionally
- Support process improvements to enhance the efficiency of collections and accounts receivable functions
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