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Account Management
Naperville, IL
Category: Administrative
Salary: 85,000.00
Reference ID: 10020181
Shortcut: http://addisongroup.gosnaphop.com/mlfdeJ
Stable and global manufacturing company is hiring an experienced Account Manager to join their growing team. Minimum four years of full cycle CS/Account Management experience with knowledge of supply chain, international customers and excellent communication/follow-up. ERP and CRM experience is required. This exciting role joins a tenured team offering training and work/life balance. Hybrid work schedule and excellent benefits after 60 days. Naperville location, pays between $80-85K based on experience.
Job Duties:
- Communicate with customers, throughout order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise
- Be in charge of efficient execution of the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints
- Coordinate and communicate with both the customer and internal partners on delivery timing as a function of the logistics chain
- Ensure efficient work flow within the supply chain with a focus on continuous process improvement and positive collaboration, communicate with sales managers relative to service issues
- Process complaints and claims effectively
Job Requirements:
- 5 years Account Management/Customer Service experience in a product based/manufacturing environment
- International business and supply chain knowledge required
- Strong attention to detail, communication and follow-up
- Working knowledge of supply chain and B2B order fulfillment cycle
- Proficient in MS Office and ERP/CRM system (Salesforce or SAP is preferred)
Addison Group is an Equal Opportunity Employer. Addison Group provides equal
employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Addison Group complies with
applicable state and local laws governing non-discrimination in employment in every
location in which the company has facilities. Reasonable accommodation is available for
qualified individuals with disabilities, upon request.
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