Emerging support roles you need to hire

As industries progress, so do companies’ talent requirements. Hiring for new positions that support developing needs will set their organization up for success. One area seeing significant growth in new positions is support roles.  

Support roles in the professional landscape are the backbone of every organization and ensure operations run smoothly. With change happening across most industries, hiring the right support is necessary to keep your company ahead of competitors.

Here are four emerging support roles that are driving success in today’s organizations:

Emerging support role: Supply Chain Coordinator

With the rapid expansion of online retail, wholesale distribution, and manufacturing, there is a growing demand for Supply Chain Coordinators. Supply chain professionals are crucial for ensuring efficient operations and fulfilling customer demands.

If a full-time supply chain professional isn’t the right fit for your organization, hiring on a contract basis can be a smart and cost-effective solution. Contract supply chain professionals offer flexible hours that can be adjusted to meet your organization’s workload. This eliminates the need for a significant investment in a full-time employee. Additionally, contracting out can streamline your hiring process by leveraging a talent solutions firm, which provides access to a broad pool of qualified candidates and saves your internal team valuable time.

Emerging support role: Sales Assistant

Sales Assistants provide an array of vital support that empower sales teams to prioritize closing deals and nurturing their client / customer relationships.

Additionally, they can proactively manage leads, analyze sales data, and help drive pipeline growth. Allowing your sales professionals to connect with the most promising contacts maximizes their sales efforts with complete efficiency.

One of the most valuable contributions a sales assistant can provide to your organization is expert Customer Relationship Management (CRM) management. Sales assistants can handle CRM maintenance and data entry, while also serving as a resource for sales professionals by offering support and training on how to effectively utilize the system.

Incorporating sales assistants into your company will enhance productivity while allowing the sales team to focus on selling and fully monetize opportunities for your organization.

Emerging support role: Event Coordinator

Event Coordinators are crucial to the success of company events. They expertly apply their skills in organization, communication, and problem-solving to ensure seamless execution.

With the global event management market projected to grow at a 11.06% CAGR from 2023 to 2029, hiring an Event Coordinator is essential to capitalize on this growing trend and ensure your events are executed with the expertise needed to stand out in a competitive market.

Given the event market’s growth rate and the rising frequency of in-person events, adding Event Coordinators to your organization is essential.

Emerging support role: Customer Service

Exceptional customer service is not a luxury; it’s a necessity for your business. In the face of competition and increasing customer demands, now more than ever, it’s important to prioritize high-quality customer service to cultivate your company’s brand. A qualified customer service employee can help attract new customers, retain current ones, and protect your organization’s reputation.

Research indicates that 78% of customers are willing to give a business a second chance after a mistake, provided they receive excellent customer service. Moreover, retaining existing customers is generally more cost-effective and profitable than acquiring new ones. Addressing and resolving negative experiences effectively can help recover lost revenue and strengthen customer loyalty.

This is why having a stellar customer service team is crucial. They can turn negative experiences into opportunities for recovery and growth, ultimately enhancing customer retention and boosting your bottom line.

Partner with a talent solutions firm to find the right candidates

These emerging support roles are not merely a current trend but are increasingly vital for sustained success as companies acknowledge their substantial return on investment. If you are contemplating adding these roles to your team, it’s important to move quickly to attract top talent and position your organization for long-term advantage.

If you’re unsure where to begin, Addison Group is here to assist. With more than 20 years of experience, we prioritize quality over quantity. We match Human Resources and Administrative talent that aligns with your organization’s goals. Contact us today to discover the right talent for your emerging support role needs.