PMO Business Analyst
Chicago Metro Area, Illinois
Category: Information Technology
Reference ID: 10084208
Shortcut: http://addisongroup.gosnaphop.com/fbcJm9
Business Analyst – Insurance / Agile / Jira
Industry: Insurance / Technology / Operations
Location: Downtown Chicago, IL – Hybrid
Employment Type: 12-Month Contract
Work Schedule: Tuesday, Wednesday, Thursday onsite
Pay: $50-$60/hr W2
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About the Opportunity
Our client, a specialty insurance organization, is seeking a Business Analyst to join its Project Management Office (PMO) within the Operations department.
This position will work closely with business stakeholders, product owners, project leadership, and technology teams to gather requirements, document processes, identify improvement opportunities, and support the successful delivery of technology and operational initiatives.
The ideal candidate brings hands-on experience with business requirements gathering, Agile methodologies, Jira, user stories, acceptance criteria, and business process improvement.
Previous insurance industry experience is required. Property & Casualty (P&C) insurance experience is strongly preferred.
Key Responsibilities
Business Analysis & Requirements
- Partner with PMO leadership, product owners, and stakeholders to understand project objectives and business needs.
- Gather, analyze, validate, and document business and functional requirements.
- Translate business needs into clear, actionable requirements for technology teams.
- Facilitate stakeholder discussions, discovery sessions, and requirements workshops.
- Create business requirements documents, functional specifications, and discovery documentation.
- Develop user stories and detailed acceptance criteria.
- Ensure requirements align with business objectives and technical capabilities.
Agile, Jira & Project Delivery
- Work within Agile and/or Lean project environments.
- Create, manage, and track Jira tickets across multiple initiatives.
- Document user stories, requirements, acceptance criteria, and project deliverables.
- Collaborate with developers, product owners, and project managers throughout the Software Development Lifecycle (SDLC).
- Track project progress and support timely delivery of requirements.
- Help identify and resolve gaps between business expectations and technical solutions.
Business Process Improvement
- Analyze existing business processes, systems, and workflows.
- Identify opportunities for operational improvements and automation.
- Develop process maps, workflow diagrams, wireframes, and other visual documentation.
- Conduct root cause analysis and recommend process improvements.
- Partner with business and technology teams to support implementation of improvements.
Data Analysis & Reporting
- Perform data analysis to support business decisions and operational improvements.
- Develop Excel workbooks, data tables, reports, and presentations.
- Translate complex information into actionable insights for stakeholders.
- Prepare charts, graphs, and executive-level presentations.
- Support budget, resource, and operational tracking as needed.
Stakeholder Communication
- Serve as a liaison between business users and technology teams.
- Communicate requirements, project updates, and recommendations clearly.
- Coordinate multiple initiatives while maintaining strong attention to detail.
- Develop user documentation and training materials.
- Support end-user training and adoption of new systems or processes.
Required Qualifications
- Previous professional experience within the insurance industry.
- 3+ years of Business Analyst experience supporting technology, operations, analytics, or business initiatives.
- 2+ years of experience with Agile and/or Lean methodologies.
- 2+ years of experience working on project teams.
- Strong experience gathering, documenting, and validating business requirements.
- Hands-on experience with Jira, including ticket management, user stories, and acceptance criteria.
- Understanding of the Software Development Lifecycle (SDLC).
- Experience developing process maps, workflows, and business analysis documentation.
- Strong analytical and problem-solving skills.
- Advanced Microsoft Excel and PowerPoint skills.
- Strong stakeholder management and communication abilities.
- Ability to manage multiple initiatives and competing priorities.
- Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field emphasizing software development or analytics.
Preferred Qualifications
- Property & Casualty (P&C) insurance experience, ideally 3+ years.
- Experience supporting insurance operations, systems, or technology initiatives.
- Experience with Smartsheet.
- Experience creating wireframes and process visualizations.
- CBAP or CCBA certification.
- Agile Analysis Certification (AAC).
- Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO).
- Lean or Six Sigma certification.
- Associate in Insurance (AINS) or Chartered Property Casualty Underwriter (CPCU).
What We're Looking For
We're seeking a true Business Analyst who understands the insurance industry and can independently own business requirements.
The ideal candidate should be comfortable working directly with stakeholders to understand business problems, translating those needs into clear documentation, and collaborating with technical teams to deliver solutions.
Strong candidates will have experience:
- Gathering and documenting business requirements.
- Writing user stories and acceptance criteria.
- Managing Jira tickets across multiple projects.
- Working in Agile environments.
- Creating process maps and workflow documentation.
- Supporting technology or operational improvements.
- Communicating with both business and technical stakeholders.
This is not primarily a reporting analyst or project coordinator position. The successful candidate must have hands-on experience owning requirements and supporting project delivery.
Additional Details
- Location: Downtown Chicago, IL
- Work Schedule: Hybrid – Tuesday, Wednesday, Thursday onsite
- Employment Type: 12-Month Contract
- Start Date: ASAP
- Interview Process: Three rounds
Why Consider This Opportunity?
- Join a specialty insurance organization.
- Work within an established PMO.
- Support business and technology initiatives across insurance operations.
- Collaborate directly with product owners, business stakeholders, and technology teams.
- Gain exposure to Agile delivery, process improvement, and operational transformation.
- Long-term contract opportunity with a consistent hybrid schedule.
If you're a Business Analyst with insurance industry experience, strong Jira skills, and a background in requirements gathering and Agile project delivery, we'd like to hear from you.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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