IT Support
Houston Metro Area, Texas
Category: Information Technology
Reference ID: 10069901
Shortcut: http://addisongroup.gosnaphop.com/MuxkJb
Office Status: Onsite 5 days a week + On-call rotation
Salary: $40,000
Contract
Position Summary
The IT Systems & Support Specialist supports a hybrid Microsoft 365 environment by providing Tier 2 end‑user support. This role bridges frontline support and foundational systems administration, serving as an escalation point for service desk issues and supporting core identity, messaging, endpoint, and server operations.
The ideal candidate is technically hands‑on, customer‑focused, and looking to grow deeper systems administration skills within a Microsoft‑centric hybrid infrastructure.
Key Responsibilities
- Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues
- Support Microsoft 365 services including:
- Outlook and Exchange Online (mail flow, profiles, permissions)
- Microsoft Teams (calling, meetings, client issues)
- OneDrive and SharePoint Online (sync, access, permissions)
- Resolve identity and authentication issues including password resets, MFA, and conditional access‑related user issues
- Troubleshoot VPN, remote access, and hybrid connectivity issues
- Manage user accounts, security groups, and permissions in:
- On‑prem Active Directory
- Azure AD / Microsoft Entra ID (hybrid identity)
- Support user lifecycle processes including onboarding, role changes, and offboarding
- Assist with Hybrid Azure AD Join and device registration issues
- Assist with administration and monitoring of:
- Windows Server (on‑prem)
- Azure and Microsoft 365 services
- Support and monitor:
- Azure AD Connect
- On-Prem AD
- File and print services
- Backup and recovery jobs
- Apply patches, updates, and configuration changes following change management procedures as required
- Support virtualization platforms (Hyper‑V) as required
- Familiar with patch management
- Maintain system documentation and asset inventories
Operational & Security Responsibilities
- Identify recurring issues and contribute to root cause analysis
- Support security initiatives including phishing response, account compromise remediation, and access reviews
- Participate in after‑hours or on‑call rotations as required
Required Qualifications
- 2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
- Strong experience supporting Windows endpoints in an enterprise environment
- Working knowledge of Microsoft 365 and hybrid identity concepts
- Hands‑on experience with Active Directory user and group management
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience using ticketing systems and documenting technical solutions
- Strong communication and customer service skills
Preferred Qualifications
- Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
- Exposure to Intune, Conditional Access, or device compliance policies
- PowerShell scripting for basic administration or troubleshooting
Core Competencies
- Strong troubleshooting and analytical skills
- Attention to detail and documentation discipline
- Professional communication with both technical and non‑technical users
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