Helpdesk Technician
Laytonsville, MD
Category: Information Technology
Reference ID: 10071329
Shortcut: http://addisongroup.gosnaphop.com/JZwKGY
Title: Helpdesk Technician
Location: 5 days a week onsite in Laytonsville
Job Type: Full-Time | Exempt
Salary: $50,000 - $55,000 / Year
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Position is not eligible for sponsorship.
The Helpdesk Technician is responsible for technical support assisting end users with their day-to-day technical duties and issues. A competent Helpdesk Technician will provide fast and useful technical assistance on computer systems. They will answer queries on basic technical and software issues and offer to solve them.
An excellent Helpdesk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult users. Must be focused on working with a team and coordinating with team members to solve complex issues.
Responsibilities:
· Serve as the first point of contact for users (Tier 1) seeking technical assistance; over the phone, email, and ticketing system.
· Meet marketed Service Level Agreements and Standard Operating Procedures.
· Perform in-person and remote troubleshooting through diagnostic techniques and pertinent questions.
· Determine the best solution based on the issue and details provided by the user.
· Document solutions and create knowledge base articles to assist in problem resolution.
· Train on all our custom applications
· Triage and prioritize helpdesk support requests.
· Work on multiple systems from different company departments.
· Direct unresolved issues to the next level of support personnel (Tier 2). Own the ticket until completion.
· Record events and problems and their resolution in helpdesk tickets.
· Identify and suggest possible improvements on helpdesk policies and procedures.
· Assist users in understanding and utilizing various software applications and systems.
· Provide basic training and guidance to users on IT best practices.
· Assist the IT department as needed.
Qualifications:
· 2-year Degree (AA) in computer science; or like experience.
· Proven experience as a Helpdesk Technician or other IT support role.
· Tech savvy; with working knowledge of office automation products, databases and remote-control tools.
· Zendesk ticket system experience (Preferred but not required).
· Azure, Office 365, Exchange online, Windows 11 experience
· Ability to diagnose and resolve basic to mid-level technical issues.
· Ability to understand and resolve custom application issues and questions.
· Good understanding of computer systems, mobile devices and other tech products.
· Excellent verbal and written communication skills.
· Customer-oriented and cool-tempered.
· Customer service is a priority.
· Solution orientation to problem resolution and process improvement
· Thorough knowledge of desktop and business/technical support systems.
Working conditions
· This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
What we provide:
· Competitive salary
· On-the-job training
· Paid Time off
· Medical benefits with dental and vision
· Flexible Spending Account
· 401(k) plan
· Flexible work/life balance
· Family-oriented company culture
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
IND 005-010
-
IT Field Engineer
Oklahoma City, OK
Job Title: IT Field Technician Location: Oklahoma City, OK (Onsite with occasional travel) Pay Range: $50,000 - $55,000 / year depending on experience Benefits: This position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - M...
Recommended
-
Help Desk Manager
Reston, VA
Title: Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Position is not eligible for sponsorship. A H...
Recommended
-
Help Desk Technician
Oklahoma City, OK
Title: Help Desk Technician Location: Oklahoma City, Oklahoma (onsite, hybrid) Pay Range: $55000 - $67000 / Year depending on experience. Schedule: Monday - Friday, 8am - 5pm Benefits: This position is eligible for medical, dental, vision, and 401(k). ...
Recommended
-
Technical Support Specialist (Level 2,3)
Chicago, IL
This role provides remote and onsite support via phone, deskside and remote control. It is pertinent that this person develops and demonstrates mastery of business functions, applications and technology. They must exhibit strong communication skills in...
Recommended
-
Lead Helpdesk Technician
Washington-Arlington-Alexandria Metro Area, District of Columbia
Position Title: Lead HelpDesk Technician Location: Washington, DC (hybrid) Assignment Type: Direct Hire Salary Range: $60K - $80K Work Schedule: Monday – Friday Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Descri...
Recommended
-
Title Curative Processor
Phoenix, AZ
Job Title: Title Curative Processor Location (city, state): Phoenix, AZ Compensation: $24/hour (Contract-to-Hire) Benefits: This position is eligible for medical, dental, vision, and 401(k). Requirements: 1–2+ years of experience in mortgage, title, fo...
Recommended
-
IT Site Support Technician
Oklahoma City, OK
Job Title: IT Site Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - M...
Recommended
-
Service Desk Specialist Level 2
Virginia
The Service Desk Specialist II role provides Tier 2 support to clients, addressing and resolving desktop hardware, software, and peripheral issues while maintaining recurring onsite commitments to designated client(s). As a key part of the support team...
Recommended
-
Intelex and HSE Applications Lead
Houston, TX
Intelex and HSE Applications Lead Location: Houston or Dallas Texas; onsite-hybrid model Salary: $100-140k / year - DOE Benefits: This position is eligible for Medical, Dental, Vision, and 401(k) benefits Summary: This position will serve as the organi...
Recommended
-
Electrical-Mechanical Technician, Manufacturing
Pittsburgh Metro Area, Pennsylvania
Role: Electrical-Mechanical Technician | Full Time | Contract to Hire Location: Irwin, PA Pay: $30 - $35 / hour Benefits: This role is eligible for medical, dental, vision and 401k. Our Global Manufacturing client is looking to add a Electrical-Mechani...
Recommended
-
Manufacturing IT Support Specialist
Niles, IL
Position Title: Manufacturing IT Support Specialist Location: Niles, IL Job Type: Contract Pay Rate: $31 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About our client: We are seeking an IT Support Specialist to pr...
Recommended
-
Legal Assistant
Nashville, TN
Job Title: Legal Assistant Location (city, state): Nashville, TN Industry: Legal / Professional Services Pay: $65,000 - $80,000 annually (depending on experience) About Our Client: Addison Group is partnering with our client, a highly respected profess...
Recommended
-
Epicor Administrator
Tukwila, WA
Title: Epicor Administrator Location: Tukwila Salary: $95,000 (Open to Negotiation) Benefits: Medical, Dental, Vision, 401k Onsite: 5 days per week - hoping to move to 3-4 days soon Team Size: 2 now, this will be the 3rd Interview Process: 2 Steps Must...
Recommended
-
Senior Payroll Analyst
Long Island City, NY
Position Title: Senior Payroll Analyst Location: New York, NY Compensation: $75,000 - $90,000 / Annually Benefits: This position is eligible for health benefits, FSA, short and long term disability programs, life insurance, and 401(k). A Queens based p...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Data Center Chief Engineer
Ashburn, VA
Role: Data Center Chief Engineer Location: Ashburn, VA Pay Rate Range: $120,000-$150,000/year DOE Internal Job ID: 10068301 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a D...
Recommended
-
Data Center Chief Engineer
Chantilly, VA
Role: Data Center Chief Engineer Location: Chantilly, VA Pay Rate Range: $135,000-$170,000/year DOE Internal Job ID: 10069934 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a...
Recommended
-
IAM Automation Engineer
Arizona
Job Title: IAM Automation Engineer Location: Remote in Arizona, occasional in-person meetings will occur Job Type: Full Time Compensation: $90,000 - $110,000 (dependent on experience) Benefits: The position is eligible for medical, dental, vision, and ...
Recommended
-
Field Technician - Access Control
Oklahoma City, OK
Role: Field Technician - Access Control Location: Oklahoma City, Oklahoma Pay Range: $40,000 - $65,000/annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorize...
Recommended
-
HR Manager
Houston Metro Area, Texas
Position Title: HR Manager Location: Webster, TX Assignment Type: 3-month contract with potential for contract-to-hire Compensation: $31 - $36 / Hour Work Schedule: Monday–Friday, 8-5 PM Benefits: This position is eligible for medical, dental, vision, ...
Recommended
-
Dayforce HCM Administrator
Erie, PA
Job Title: Dayforce HCM Analyst Industry: Nonprofit / Healthcare Services Location: Remote (Pennsylvania) Assignment Type: Direct Hire Pay: $82,000 – $90,000 annually Work Schedule: Monday – Friday, standard business hours Benefits: This position is el...
Recommended
-
Property Coordinator
Reston, VA
Job Title: Property Coordinator Location (city, state): Reston, VA (Fully on-site) Industry: Commercial Property Management Type: Contract (4-5+ month contract) Pay: $20 - $22hr / hour (depending on experience) Work Schedule: Monday-Friday 8am-5pm Abou...
Recommended
-
Medical Collector
Plano, TX
Position: 1 LTACH Commercial Collector 1 Outpatient Collector Location: Remote (Candidates must reside in San Antonio, TX) Openings: 2 Pay Rate: $24–$26/hour Hours: Flexible start between 7–9 AM, 8-hour workday Position Summary: These roles support ful...
Recommended
-
Dispatcher
Oklahoma City, OK
Job Title: Dispatcher Location: Oklahoma City, OK Industry: Customer Operations Pay: $18-$20/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our client to hire a Dispatc...
Recommended
-
Chemical Engineering Analyst
Sardis, MS
Title: Chemical Engineering Analyst Location: Sardis, MS Base Salary: $50,000–$70,000. Company Overview: Our client is a rapidly growing, vertically integrated manufacturer serving the regenerative and sustainable farming sectors. Headquartered in the ...
Recommended
-
Facilities Maintenance Technician (Warehouse & Refrigeration)
Lorton, VA
Job Title: Facilities Maintenance Technician (Warehouse & Refrigeration) Industry: Warehouse Operations / Facilities Maintenance Location: Lorton, VA Assignment Type: Direct Hire Pay: $68,000 – $72,000 / Annually (depending on experience) Work Schedule...
Recommended
-
HR Generalist
Houston, TX
Position Title: HR Generalist Location: Houston, TX Assignment Type: Direct Hire Compensation: $85000 - $90000 / Year Work Schedule: Monday–Friday, 8-5 Benefits: This position is eligible for medical, dental, vision, and 401(k). HR Generalist Overview ...
Recommended
-
Accounting Supervisor
Irvine, CA
Position Title: Accounting Supervisor Location: Irvine, CA (On-site) Assignment Type: Temp-to-Hire Compensation: $48/hr – $60/hr Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, Dental, Vision, and 401(...
Recommended
-
Building Engineer
Chantilly, VA
Role: Building Engineer Location: Chantilly, VA Pay Rate Range: $38-$44/hr. DOE Internal Job ID: 10070106 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Lead Building Engin...
Recommended
-
Building Engineer
Ashburn, VA
Role: Building Engineer Location: Ashburn, VA Pay Rate Range: $40-$47/hr. DOE Internal Job ID: 10070093 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Lead Building Enginee...
Recommended