Customer Service Representative
Burr Ridge, IL
Category: Administrative
Reference ID: 10082930
Shortcut: http://addisongroup.gosnaphop.com/XJ1qXi
Job Title: Customer Service Representative
Industry: Manufacturing / Distribution
Location (City, State): Burr Ridge, IL (Hybrid – 2 days onsite, 3 days remote)
Assignment Type: Contract-to-hire
Pay: $22–25/hour
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a well-established manufacturing and distribution organization committed to delivering exceptional products and customer service. They are seeking a motivated Customer Service Representative to support a busy team during a temporary leave of absence. This is a great opportunity to gain experience with a growing company in a collaborative, fast-paced environment.
Job Description:
The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience from order placement through resolution of inquiries. This role requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while working in a high-volume environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy.
- Process customer orders and maintain order information within the company's CRM/ERP system.
- Assist customers with questions regarding products, order updates, shipping, returns, and general account inquiries.
- Resolve customer concerns by identifying solutions or partnering with internal departments when escalation is needed.
- Maintain detailed documentation of customer interactions and account activity.
- Collaborate with warehouse, operations, and internal teams to ensure timely order fulfillment and customer satisfaction.
- Build product knowledge to confidently assist customers and provide accurate information.
- Contribute to process improvements by sharing customer feedback and identifying recurring issues.
- Perform additional administrative and customer support duties as assigned.
Qualifications:
- 1–3 years of customer service experience supporting a product-based business.
- Manufacturing or distribution industry experience is preferred.
- High school diploma required; Associate degree preferred.
- Experience using CRM and/or ERP systems along with Microsoft Office.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Bilingual in Spanish and English is highly preferred.
Perks:
- Hybrid work schedule offering flexibility.
- Opportunity to gain experience with an established manufacturing organization.
- Fast-paced, team-oriented environment with strong collaboration across departments.
- Potential for assignment extension based on business needs and individual performance.
- Immediate opportunity to make an impact supporting a busy customer service team.
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