Business Support Analyst
Anywhere
Category: Information Technology
Reference ID: 10076912
Shortcut: http://addisongroup.gosnaphop.com/wHiYT9
Job Title: Business Support Analyst
Industry: Technology / Infrastructure / Enterprise Applications
Location (city, state): Remote
Assignment Type: 12-Month Contract
Pay: $30–$60/hour
Work Schedule: Monday–Friday | Standard Business Hours
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description:
We are seeking a Business Support Analyst to provide application and operational support across enterprise platforms and business systems, specifically Carma. This individual will play a key role in maintaining system functionality, supporting transition initiatives, resolving application-related issues, and driving an excellent end-user experience. This position requires strong collaboration across internal teams and external partners while supporting business-critical technology operations.
Key Responsibilities:
- Manage and resolve support requests tied to enterprise applications, integrations, and system enhancements
- Track and coordinate issue resolution through ticket management workflows and escalation processes
- Support data migration and platform transition initiatives from legacy environments to future-state systems
- Partner cross-functionally with technology, operations, and external teams to support releases and activation efforts
- Monitor system performance and identify opportunities to improve stability and efficiency
- Develop and maintain support documentation, process guides, and knowledge resources
- Assist with user enablement, onboarding, and training activities
- Contribute to continuous improvement initiatives and operational best practices
Qualifications:
- Experience supporting enterprise applications within an IT or business operations environment
- Strong analytical, troubleshooting, and critical thinking skills
- Excellent communication and collaboration abilities across cross-functional teams
- Familiarity with ticketing platforms and support processes (ServiceNow experience preferred)
- Intermediate Microsoft Excel skills for reporting, tracking, and analysis
- Experience supporting environments beyond traditional helpdesk functions
- Ability to manage multiple priorities in a fast-paced setting
Additional Details:
- Experience with system integration and application lifecycle support is highly preferred
- Exposure to platform modernization, migration, or consolidation efforts is a plus
- Experience working in infrastructure or data center environments is preferred
Perks:
- Fully remote work environment
- Opportunity to support large-scale enterprise technology initiatives
- Exposure to cross-functional teams and strategic operational projects
- Collaborative and fast-moving team culture
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