Business Support Analyst

Anywhere


Apply Save

Type: Contract

Category: Information Technology

Reference ID: 10076912

Shortcut: http://addisongroup.gosnaphop.com/wHiYT9


Job Title: Business Support Analyst

Industry: Technology / Infrastructure / Enterprise Applications

Location (city, state): Remote

Assignment Type: 12-Month Contract

Pay: $30–$60/hour

Work Schedule: Monday–Friday | Standard Business Hours

Benefits: This position is eligible for medical, dental, vision, and 401(k).


Job Description:

We are seeking a Business Support Analyst to provide application and operational support across enterprise platforms and business systems, specifically Carma. This individual will play a key role in maintaining system functionality, supporting transition initiatives, resolving application-related issues, and driving an excellent end-user experience. This position requires strong collaboration across internal teams and external partners while supporting business-critical technology operations.


Key Responsibilities:

  • Manage and resolve support requests tied to enterprise applications, integrations, and system enhancements
  • Track and coordinate issue resolution through ticket management workflows and escalation processes
  • Support data migration and platform transition initiatives from legacy environments to future-state systems
  • Partner cross-functionally with technology, operations, and external teams to support releases and activation efforts
  • Monitor system performance and identify opportunities to improve stability and efficiency
  • Develop and maintain support documentation, process guides, and knowledge resources
  • Assist with user enablement, onboarding, and training activities
  • Contribute to continuous improvement initiatives and operational best practices

Qualifications:

  • Experience supporting enterprise applications within an IT or business operations environment
  • Strong analytical, troubleshooting, and critical thinking skills
  • Excellent communication and collaboration abilities across cross-functional teams
  • Familiarity with ticketing platforms and support processes (ServiceNow experience preferred)
  • Intermediate Microsoft Excel skills for reporting, tracking, and analysis
  • Experience supporting environments beyond traditional helpdesk functions
  • Ability to manage multiple priorities in a fast-paced setting

Additional Details:

  • Experience with system integration and application lifecycle support is highly preferred
  • Exposure to platform modernization, migration, or consolidation efforts is a plus
  • Experience working in infrastructure or data center environments is preferred

Perks:

  • Fully remote work environment
  • Opportunity to support large-scale enterprise technology initiatives
  • Exposure to cross-functional teams and strategic operational projects
  • Collaborative and fast-moving team culture


  • Power Control Systems Applications Engineer

    Houston, TX

    Power Control Systems Applications Engineer Location Houston, TX Assignment Type Contract-to-Hire Compensation $135,000-$165,000 annually Work Schedule Hybrid Benefits This position is eligible for medical, dental, vision, and 401(k). About The Opportu...

    Recommended

  • ERP Development Lead

    Houston, TX

    Position Title: ERP Development Lead Location: Houston, Texas Assignment Type: 6 month contract to hire Compensation: $70-$75/hour Work Schedule: 4 days onsite, 1 day remote (they can choose the remote day) Benefits: This position is eligible for medic...

    Recommended

  • Senior Enterprise Integration Engineer (SAP)

    Houston, TX

    Senior Enterprise Integration Engineer (SAP) Location Houston, TX or Dallas, TX Assignment Type Contract-to-Hire Compensation $140,000-$160,000 annually DOE Work Schedule Hybrid Schedule About The Opportunity A large enterprise organization is seeking ...

    Recommended

  • Adobe (AEM) Global Digital Experience Manager

    Milwaukee, WI

    Adobe/AEM Global Digital Experience Manager Milwaukee, WI Benefit Details: Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and fa...

    Recommended

  • Hosting Enterprise Architect

    Dallas, TX

    Title: Hosting Enterprise Architect Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to...

    Recommended

  • Director of Identity & Access Management

    Dallas, TX

    Title: Director of Identity & Access Management Location: Remote CST only Salary Range: $175000 – $220000 / Year + Bonus + Long-Term Incentives Benefits: Health, Dental, Vision, 401(k), PTO, Executive Incentives Sponsorship: Position is not eligible fo...

    Recommended

  • IT Project Manager

    Texas

    Role: IT Project Manager Location: Houston, Dallas or Waco, TX Pay Range: $90000- $110000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We're seeking a highly motivated professional to support operati...

    Recommended

  • AI Platform Engineering Lead

    The Woodlands, TX

    Job Responsibilities Lead execution of AI-assisted development and AI-enabled solutions within the Enterprise Applications ecosystem Translate enterprise AI architectural direction into practical implementation plans, platform configurations, and deliv...

    Recommended

  • Senior IT Manager - Austin

    Bee Cave, TX

    IT Senior Manager (IT & OT) Bee Cave, TX | Hybrid Schedule Compensation & Benefits Base Salary: $155,000–$165,000 Annual Incentive Bonus Plan Hybrid schedule: Remote Mondays & Fridays Medical, Dental, and Vision coverage 401(k) with company match and e...

    Recommended

  • SAP Transportation Management (TM) Specialist

    Houston, TX

    SAP Transportation Management (TM) Specialist Location Houston, TX or Dallas, TX Assignment Type Contract-to-Hire Compensation $135,000-$165,000 annually DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule Hyb...

    Recommended

  • Cloud Enterprise Lead

    Dallas, TX

    Title: Cloud Enterprise Lead Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tui...

    Recommended

  • Data Engineer II

    Tulsa, OK

    Title: Data Engineer II/III Location: Tulsa, Oklahoma Salary: $120-135k Position is not eligible for sponsorship Benefits: Health insurance Disability insurance Life insurance Retirement plans (like a 401(k)) Paid time off (PTO) including vacation and ...

    Recommended

  • Java Developer

    Chicago, IL

    Job Title: Java Developer Industry: Information Technology / Software Development Location (City, State): Chicago, IL Assignment Type: 6+ Month Contract Pay: $50/hr-$55/hr Work Schedule: Hybrid Schedule – Onsite Tuesday, Wednesday, and Thursday Benefit...

    Recommended

  • Desktop Engineer

    Houston, TX

    Role: Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are seeking an experienced Desktop Engineer to support and enhance enterpri...

    Recommended

  • Full Stack Engineer

    Houston, TX

    Title: Full Stack Engineer Location: Houston, TX (Hybrid) Job Type: Contract-to-Hire Pay: $75.00 -$95.00 / Per Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About the Role We are seeking a Full Stack Software Enginee...

    Recommended

  • Project Coordinator

    REMOTE, IL

    Job Title: Project Coordinator – Hospitality Systems Migration Industry: Hospitality Technology Location (City, State): Remote Assignment Type: 12-Month Contract Pay: $40-48/hr W2 Work Schedule: Monday – Friday, standard business hours with flexibility...

    Recommended

  • Manager of Software Development

    Houston, TX

    We are partnering with a client seeking a hands-on leader to oversee and elevate their software development organization. This role is ideal for someone who thrives in a people-first leadership position while still maintaining enough technical depth to...

    Recommended

  • Cloud Security Engineer

    Chicago

    Position Title: Cloud Security Engineer Remote/Onsite :100% Remote Required Tech/Experience (Manager won’t consider candidates without the following): Hands-on experience with AWS security tools (GuardDuty, CloudTrail, SecurityHub, etc.) Strong experie...

    Recommended

  • Enterprise Application Lead

    Dallas, TX

    Title: Enterprise Application Lead Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to ...

    Recommended

  • Senior Workday Analyst

    Houston, TX

    Role: Senior Workday Analyst Location: Houston (Fully Onsite) Pay Range: $110,000 - $130,000 / year Benefits: This role is eligible for Health, Medical, Vision, Dental, 401k match, 3% profit sharing and yearly bonus. Overview We are seeking a highly ex...

    Recommended

  • Senior Data Analyst

    District of Columbia

    Title: Senior Data Analyst Location: Remote Job Type: Full-Time | Exempt Salary: $135,000 - $150,000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: The Informatics Data Analyst has primary responsib...

    Recommended

  • Senior Technical Business Analyst (Tableau)

    Oklahoma City, OK

    Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position Salary Range: $90,000 – $100,000 Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth...

    Recommended

  • Scum Master

    Anywhere

    Job Title: Junior Scrum Master / Agile Coordinator Industry: Information Technology / Enterprise Applications Location (city, state): Remote Assignment Type: 6-Month Contract, high likelihood of extension Pay: $30–$50/HR Work Schedule: Monday–Friday | ...

    Recommended

  • AI Architect

    Alameda, CA

    Job Title: AI Platform Architect Industry: Biotechnology / Life Sciences Location: Alameda, CA Assignment Type: 6-month contract with potential for extension and/or conversion Pay: $115-$135/hour Work Schedule: Onsite 5 days per week Benefits: This pos...

    Recommended

  • Principal Technical Program Manager

    California

    Job Title: Principal Technical Program Manager Location: On-site - Oakland, California Job Type: Full Time Compensation: $170,000 - $200,000 (dependent on experience) Benefits: The position is eligible for medical, dental, vision, and life insurance co...

    Recommended

  • Security Engineer

    Dallas Metro Area, Texas

    Job Title: Security Engineer Location: Dallas, TX Pay: $90,000–$115,000 annually (bonus eligible) Work Schedule: Hybrid schedule (On-Site Tuesday and Wednesdays) Benefits: Medical, Dental, Vision, and 401(k) About The Company: This opportunity is with ...

    Recommended

  • IT Lead Analyst - Workday AI Integrations

    Lincolnshire, IL

    Title: Workday AI Integrations Lead Analyst Location: Lincolnshire, Illinois (hybrid) Type: Contract to hire Targeted Rate: $75 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). This role will be responsible for buildi...

    Recommended

  • Systems Engineer

    Dallas Metro Area, Texas

    Job Title: Systems Engineer Location: Dallas, TX Pay: Full-Time Salary: $90,000–$115,000 annually (bonus eligible). Overtime offered at 1.5x pay, with the opportunity to significantly increase total compensation Work Schedule: Hybrid work model (On-Sit...

    Recommended

  • IT Lead Analyst - Workday AI & Prism Reporting

    Lincolnshire, IL

    Title: IT Lead Analyst - Workday AI & Prism Reporting Location: Lincolnshire, Illinois - hybrid Type: Contract to hire Compensation: $70.00 / Per Hour / W2 Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview: ...

    Recommended

  • Lead SQL Database Developer

    Oklahoma City Metro Area, Oklahoma

    Lead SQL Database Developer Direct Hire | $115K–$130K We are working with a client seeking a Lead SQL Database Developer to help drive the design, development, and support of enterprise-level SQL Server and data integration solutions across the organiz...

    Recommended