Administrative Manager
Oklahoma City, OK
Category: Administrative
Reference ID: 10065300
Shortcut: http://addisongroup.gosnaphop.com/yW8QoG
Job Title: Administrative Manager
Location: Oklahoma City, Oklahoma
Industry: Financial Services
Pay: $80000 - $85000 / Year
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a well-established financial services organization that supports homeowners through complex financial situations. Our client is committed to operational excellence, compliance, and building high-performing teams that deliver quality outcomes for customers.
Job Description:
Addison Group is seeking an experienced Administrative Manager for our client to lead a Quality Assurance team within their Operations function. In this role, you will oversee a group responsible for reviewing and monitoring processes that help borrowers resolve past-due accounts and maintain homeownership.
Key Responsibilities:
- Lead and develop a team of 12+ employees, including supervisors and frontline staff
- Set and communicate clear performance expectations and accountability measures
- Evaluate operational workflows, identify risks, and recommend process enhancements
- Partner with cross-functional teams to align on loss mitigation strategies and outcomes
- Monitor controls and procedures to ensure adherence to regulatory and investor guidelines
- Oversee key initiatives and special projects related to quality and compliance
- Ensure internal audit and compliance findings are addressed and resolved in a timely manner
- Analyze and report on operational trends and potential risk areas
- Conduct periodic reviews of high-risk processes to assess effectiveness of controls
- Support leadership with additional projects and responsibilities as needed
Qualifications:
- 5–7 years of experience leading management-level professionals who oversee frontline teams
- Bachelor’s degree required
- Proficiency in Microsoft Office, with strong Excel skills preferred
- Demonstrated ability to assess operations and implement process improvements
- Strong analytical and problem-solving capabilities
- Proven leadership skills with the ability to coach, motivate, and develop teams
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Excellent written and verbal communication skills, including leading meetings and presentations
Additional Details:
- Collaboration with multiple departments will be required
- Leadership presence and strategic thinking are key to success in this position
Perks:
- Opportunity to lead and shape a high-impact team
- Professional growth and leadership development opportunities
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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