Customer Service Manager
Westminster, CO
Category: Administrative
Reference ID: 10064650
Shortcut: http://addisongroup.gosnaphop.com/npFKkV
Job Title: Customer Service Manager
Location: Westminster, CO
Industry: Manufacturing
Pay: $100,000 – $120,000 annually
Benefits: The position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a well-established and growing organization seeking a Customer Service Manager to lead and develop a high-performing customer support function. Our client values collaboration, continuous improvement, and delivering an exceptional customer experience.
Job Description:
The Customer Service Manager will oversee daily operations of the customer service department while driving process improvements, team development, and service excellence. This role works closely with operations, sales, inventory, and leadership to ensure consistent and effective customer support across the organization.
Key Responsibilities:
- Manage and lead a customer service team that includes supervisors, customer service representatives, account managers, and key account specialists
- Partner with operations leadership to align service goals with overall business objectives
- Communicate regularly with sales, inventory, and supplier teams to support customer needs
- Oversee a mixed workforce of on-site, hybrid, and remote employees totaling approximately 35 team members
- Develop career paths and growth plans for customer service team members
- Coach, mentor, and provide performance feedback to supervisors and staff
- Monitor workflows and improve processes within ERP and CRM systems
- Review service metrics and operational data to identify opportunities for improvement
- Act as the primary escalation point for complex customer issues
- Support departmental growth and continuous improvement initiatives
- Travel up to 10% as required
Qualifications:
- 5+ years of experience in customer service, and 3+ years in leadership
- Strong ability to lead, develop, and retain high-performing teams
- Excellent problem-solving and customer escalation management skills
- Analytical mindset with experience using service data to guide decisions
Additional Details:
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM
- Employment Type: Direct Hire
- Work Environment: 100% in-office
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Landscape Operations Manager
San Diego, CA
Job Title: Landscape Operations Manager Location (city, state): San Diego, CA Industry: Landscaping / Construction Services Pay: $70,304 - $85,000 About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscapi...
Recommended
-
Tree Operations Manager
San Fernando, CA
Job Title: Tree Operations Manager Location (city, state): Bakersfield, CA Industry: Landscaping / Construction Services Pay: $70,304 - $85,000 Job Summary The Operations Manager Tree is responsible for overseeing the day-to-day branch operations, ensu...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Director of Vocational Support
Frederick, MD
Job Title: Director of Vocational Supports Industry: Nonprofit / Developmental Disabilities Services Location (city, state): Montgomery Village, MD Assignment Type: Direct Hire Pay: $75,000–$90,000 annually (based on experience) Work Schedule: Full-tim...
Recommended
-
Payroll Manager
Newport Beach, CA
Position Title: Payroll Manager Location: Newport Beach, CA (On-site) Assignment Type: Permanent Hire Compensation: $105,000 – $115,000 / Annually Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, Dental...
Recommended
-
Landscape Account Manager
Indianapolis, IN
Job Title: Landscape Account Manager Location (city, state): Indianapolis, IN Industry: Landscaping / Commercial Services Pay: $65,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
Associate Account Manager
San Juan Capistrano, CA
Job Title: Associate Account Manager Location (city, state): Santa Ana, CA Industry: Landscaping / Commercial Services Pay: $68,640 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services c...
Recommended
-
Account Manager
Carlsbad, CA
Job Title: Account Manager Location (city, state): Carlsbad, CA Industry: Landscaping / Commercial Services Pay: $68,640 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that...
Recommended
-
Account Manager
Tucson, AZ
Job Title: Account Manager Location (city, state): Tucson, AZ Industry: Landscaping / Commercial Services Pay: $65,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that p...
Recommended
-
Account Manager
Tucson, AZ
Job Title: Account Manager Location (city, state): Tucson, AZ Industry: Landscaping / Commercial Services Pay: $65,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that p...
Recommended
-
Account Manager
Raleigh, NC
Job Title: Account Manager Location (city, state): Raleigh, NC Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that ...
Recommended
-
Landscape Account Manager
Charlotte, NC
Job Title: Landscape Account Manager Location (city, state): Charlotte, NC Industry: Landscaping / Commercial Services Pay: $65,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services c...
Recommended
-
Account Manager
Riverside, CA
Job Title: Account Manager Location (city, state): Riverside, CA Industry: Landscaping / Commercial Services Pay: $75,000 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company tha...
Recommended
-
Landscape Account Manager
Hamilton Township, NJ
Job Title: Landscape Account Manager Location (city, state): Hamilton, NJ Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Landscape Account Manager
Austin, TX
Job Title: Landscape Account Manager Location (city, state): Austin, TX Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services comp...
Recommended
-
Landscape Associate Account Manager
Riverside, CA
Job Title: Landscape Associate Account Manager Location (city, state): Riverside, CA Industry: Landscaping / Commercial Services Pay: $68,640 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping ...
Recommended
-
Landscape Account Manager
Jacksonville, FL
Job Title: Landscape Account Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
Landscape Account Manager
Memphis, TN
Job Title: Landscape Account Manager Location (city, state): Jackson, Mississippi Industry: Landscaping / Commercial Services Pay: $65,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping ser...
Recommended
-
Enhancement Manager
Fontana, CA
Job Title: Enhancement Manager Location (City, State): Fontana, CA Industry: Commercial Landscaping / Exterior Services Pay: $68,500 - $90,000 About Our Client: Addison Group is partnering with a leading commercial landscaping company seeking a motivat...
Recommended
-
Landscape Enhancement Manager
Murray, UT
Job Title: Landscape Enhancement Manager Location (City, State): Murray, UT Industry: Commercial Landscaping / Exterior Services Pay: $65,000 - $80,000 About Our Client: Addison Group is partnering with a leading commercial landscaping company seeking ...
Recommended
-
Enhancement Manager
Windsor Locks, CT
Job Title: Enhancement Manager Location (City, State): Windsor Locks, CT Industry: Commercial Landscaping / Exterior Services Pay: $65,000 - $80,000 About Our Client: Addison Group is partnering with a leading commercial landscaping company seeking a m...
Recommended
-
Enhancement Manager
Durham, CT
Job Title: Enhancement Manager Location (City, State): Durham, CT Industry: Commercial Landscaping / Exterior Services Pay: $60,000 - $85,000 About Our Client: Addison Group is partnering with a leading commercial landscaping company seeking a motivate...
Recommended
-
Landscape Enhancement Manager
Murrieta, CA
Job Title: Landscape Enhancement Manager Location (City, State): Murrieta, CA Industry: Commercial Landscaping / Exterior Services Pay: $68,640 - $90,000 About Our Client: Addison Group is partnering with a leading commercial landscaping company seekin...
Recommended
-
Sales Manager
Statesville, NC
Job Title: Sales Manager Location: Statesville, NC Schedule Full-time, onsite role Monday – Friday, 8 AM – 5 PM (with 1-hour lunch) Compensation: $75,000 – $95,000 / year Benefits: Comprehensive benefits package including: Medical, Dental, and Vision i...
Recommended
-
Executive Assistant
Reston, VA
Job Title: Executive Assistant Location: Manassas, VA (On-Site) Job Type: Contract-to-Hire Compensation: $38.00 – $40.00 / Hourly | $85,000 – $90,000 / Annually Upon Conversion Benefits: This position is eligible for medical, dental, vision, and 401(k)...
Recommended
-
Controller
Bethesda, MD
Position Title: Controller Location: Bethesda, MD (on-site, 5 days per week) Assignment Type: Permanent Hire Compensation: $160,000 – $180,000 annual salary (flexible up to $200,000 for highly qualified candidates) Work Schedule: Monday – Friday, 9:00 ...
Recommended
-
Office Manager
Denver Metro Area, Colorado
Job Title: Office Manager Location: Denver, CO (80222) Industry: Professional Services Pay: $65,000 – $75,000 annually Benefits: Eligible for medical, dental, vision, and 401(k) benefits Direct-Hire About Our Client: Addison Group is partnering with a ...
Recommended
-
Senior Manager, Applications & Vendor Management
Chicago, IL
Job Title: Senior Manager, Applications & Vendor Management Industry: Financial Services Location (City, State): Hybrid / Onsite – Rosemont, IL Compensation: $70.00 - $80.00 / Hourly Employment Type: This is a contract to hire position Work Schedule: F...
Recommended
-
Operations Manager
Durham, NC
Job Title: Operations Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services Pay: $65,000 - $75,000 About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and constr...
Recommended
-
Landscape Operations Manager
Santa Ana, CA
Job Title: Landscape Operations Manager Location (city, state): Santa Ana, CA (Orange County South) Industry: Landscaping / Construction Services Pay: $70,304 - $85,000 About Our Client: Addison Group is partnering with our client, a leading provider i...
Recommended