Highest-paid administrative jobs & hiring trends for 2025
The rise of AI for meeting recordings, scheduling, and data entry has impacted the role of administrative professionals, who are the backbone of companies. Employers are looking for more candidates who are skilled in leveraging technology and data management. Let’s take a look at hiring trends for 2025 and some of the highest-paid administrative jobs.
80% of companies plan to increase their level of investment in customer experience (CX)1
Zendesk
A-player administrative professionals are still in high demand, especially in legal and logistics roles, and harder than ever to find because they require a diverse set of hard and soft skills. For many companies, a high volume of applicants hasn’t translated into top candidates. Project management and digital savvy are valued by employers as well as client service skills. Although the number of administrative assistants is projected to decline by 10% from 2022 to 20322, there are 2.1 million projected openings each year3, due to retirements or professionals exiting the field.
A demand for customer support roles such as call center managers and customer service advisors is also helping bolster the industry. Customer experience (CX) is a significant priority, with 85% of executives surveyed reporting CX as a top priority.4
In a competitive landscape, companies who want to stay ahead and recruit top administrative and customer support talent need to move quickly or risk losing a strong candidate.
Both sides looking for perfect
From flexibility to culture fit, candidates and companies are looking for perfection. Companies are prioritizing finding the right hires amid rising hiring costs and increasing the time to hire significantly. Administrative candidates are pushing harder for remote or hybrid work as businesses are bringing employees back to the office. There will need to be some compromise on both sides to achieve a successful balance of in-person collaboration and flexibility.
“50% of jobseekers have turned down a job offer because of a sub-par interview experience.”
Pricewaterhousecoopers
Candidates may also need to temper expectations when it comes to wages as salary jumps in the last few years have settled. Companies must remember candidates need a compelling reason to make a change, so they should reinforce every positive aspect of their company from benefits to culture and be aware that candidates are studying online reviews and doing other research to find out what a company is really like to work for.
Candidate and employee experience are both very important to a company’s reputation. From longer than anticipated interview processes to poorly handled logistics, candidates will turn down a job offer due to a bad recruiting experience. Whereas leveraging technology is important during the interview process, keeping human interaction at the core is critical.
Only 25% of employees surveyed felt fully prepared to use data effectively, and only 21% said they were confident in their level of data literacy.
dataversity
Data smarts distinguish top candidates
Data skills are so important now that 77% of companies won’t consider applicants who don’t have them.7 In the administrative field, employers are seeking candidates with skills that integrate with the business side of the company, like light data analysis and CRM management. Job description requirements increasingly include analytical reasoning, complex problem-solving skills,8 PowerPoint and Excel proficiency. There’s still a digital skills gap, and companies may need to provide more robust training. Addison Group has found that those employers who want an advantage over the competition have started implementing digital education programs and prioritize continuous learning in this area. Professionals looking to remain competitive need to be sure their data literacy skills are up to snuff.
Highest-paid Administrative salaries
| Account Manager | $110,061 |
| Facilities Manager | $98,913 |
| Safety Coordinator | $97,160 |
| Office Manager | $92,613 |
| Customer Service Manager | $80,838 |
| Administrative Assistant | $51,224 |
| Sales Administrator | $78,847 |
| Paralegal | $78,365 |
| Executive Assistant | $77,415 |
| Logistics Specialist | $76,456 |
| Legal Assistant | $67,570 |
| Meeting Planner | $66,651 |
| Customer Service Supervisor | $64,940 |
| Contracts Administrator | $62,442 |
For more valuable insights and national averages of salaries across hundreds of roles in administrative, digital marketing, finance, accounting, healthcare, human resources, and information technology, download your free copy today.
- https://www.zendesk.com/blog/customer-service-statistics/
- https://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm
- https://www.bls.gov/ooh/office-and-administrative-support/home.htm
- Acuity
- https://www.pwc.com/us/en/services/consulting/business-transformation/library/hr-recruiting.html
- https://www.pwc.com/gx/en/issues/artificial-intelligence/job-barometer/report.pdf
- https://www.allthingsadmin.com/emerging-technologies/
- https://www.dataversity.net/data-literacy-essentials-what-you-need-to-know/
