Product Manager (Amazon Connect) – USA Remote Contractor (Mainland USA Only)
Anywhere
Category: Information Technology
Reference ID: 10079242
Shortcut: http://addisongroup.gosnaphop.com/7xsG4v
Position: Product Manager (Amazon Connect) – Remote Contractor
Location: Remote - must be in Mainland USA able to Work CST/EST
Contract Length: Long-Term Contract, 6-12+ Months
Hours: 40 hours per week
Target W2 Pay: $60 per Hour
Benefits: This job may be eligible for medical, dental, vision, and 401(k).
Work Authorization: Must be authorized to work in the United States. This position is not eligible for sponsorship.
About the Role
A leading digital consulting organization is seeking Strong Product Managers to support a large-scale contact center transformation initiative with a major healthcare company. The current focus is centered around Amazon Connect with potential exposure to Amazon Agent Workspace as part of a broader multi-year telephony modernization program.
This is not a traditional Product Manager position. The organization is seeking highly driven, strategic product leaders who can operate effectively within a complex enterprise environment, influence executive stakeholders, and deliver value beyond backlog management and requirements gathering. Successful candidates will have the opportunity to contribute to a transformative enterprise program with long-term growth potential.
Responsibilities
• Define and manage product roadmaps for contact center and telephony initiatives
• Lead product discovery efforts and gather feedback from business stakeholders and end users
• Prioritize product backlogs based on business objectives, customer needs, and strategic goals
• Collaborate with business leaders, engineering teams, and delivery partners throughout the product lifecycle
• Define, track, and report on KPIs and OKRs to measure product success
• Translate business requirements into product strategies and actionable plans
• Facilitate stakeholder meetings, roadmap reviews, and executive presentations
• Identify opportunities to improve customer and user experiences
• Drive alignment across business, technology, and operational teams
• Support delivery teams in the successful execution of product initiatives
Qualifications
• 4+ years of Product Management experience
• Experience supporting contact center, telephony, or customer service technologies
• Amazon Connect experience required
• Strong experience with roadmap ownership, backlog prioritization, and product delivery
• Experience defining and managing KPIs, OKRs, and product success metrics
• Proven ability to communicate effectively with executive stakeholders
• Strong stakeholder management and relationship-building skills
• Experience operating within large enterprise environments
• Ability to balance strategic planning with day-to-day product execution
• Strong analytical, organizational, and problem-solving skills
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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