Engineering Support & Customer Success Analyst (Remote, MUST be in USA)
Anywhere
Category: Information Technology
Reference ID: 10062792
Shortcut: http://addisongroup.gosnaphop.com/VCi5Xz
Position: Engineering Support & Customer Success Analyst
Location: 100% Remote – Mainland-USA based candidates ONLY (working EST)
Length: 3+ months contract to hire
Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
A fast-growing AI-first supply chain risk intelligence company is looking for a Engineering Support professional. This position works directly with Customer Success, Sales, Product, and Technology. Providing technical assistance to data operations, customer support, and working with the developers to assist in resolving data quality issues.
Required Skills:
1. SQL - must have
2. API experience/knowledge
3. SSO/MFA configuration & troubleshooting - Knowledge/Experience
Job Description:
· Promptly complete customer requests and follow up to ensure satisfaction, ensuring the ticket/request has accurate and complete documentation, including steps taken, customer communication, escalations, etc.
· Resolve data quality issues, scoring discrepancies, and technical bugs leveraging both front and backend tooling
· Support the Sales and Customer Success team with various data and reporting needs as they prepare product demos
· Perform qualitative data analysis on work completed by an offshore service provider
· Pull custom reports from Auth0 and Snowflake
· Complete technical requests such as SSO and MFA setup, working closely with the customer
· Troubleshoot SSO issues and join calls with customers as needed
· Provide top-tier, premium customer service and collaborate across our stellar Customer Success and Sales teams as well as Product and Technology
What You Bring:
· Education background in Computer Science, or a data-heavy field
· Experience using SQL, ideally with Snowflake
· Experience working with APIs
· Eagerness to learn and problem solve
· Ability to manage priorities effectively and meet deadlines in a fast-paced environment
· Ability to follow structured workflows and instructions accurately
· Exceptional attention to detail
· Strong adaptability and problem-solving under pressure
· Strong analytical skills
· Humble, hungry, smart attitude and growth mindset
Nice to Have:
· Bachelor's degree or equivalent years of experience
· Experience working in a startup environment
· Experience with Retool
· Experience with Tableau
· Experience with Looker
· Experience working within an agile framework
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-009
-
Proposal Engineer
Irwin, PA
Position Title: Proposal Engineer Location: East Pittsburgh, Irwin Contract to Hire: Pay Rate: $30.00 - $33.65 / Per Hour / Range Based on Experience Benefits: This position may be eligible for medical, dental, vision, and 401(k). Our client who is a m...
Recommended
-
Plant Manager
Wichita Metro Area, Kansas
Salary: $130,000-$160,000 + Bonus Benefits: Health, dental, vision, 401k, relocation package The Plant Manager is responsible for the overall leadership, performance, and profitability of a high-volume, 24/7 PVC pipe extrusion manufacturing facility. T...
Recommended
-
Service Manager
Vernon Hills, IL
Title: Service Manager Onsite: Monday-Friday Location: Northwest Suburbs - Chicagoland Salary: $90,000-$110,000 + Bonus Benefits: Healthcare, Dental, PTO, 401k Position Overview We are seeking an experienced Service Manager to lead all service operatio...
Recommended
-
MEP Project Executive
Houston Metro Area, Texas
Project Executive – MEP (Electrical & Mechanical) Location: Houston, Texas Compensation: $130,000 – $160,000 Role Summary Seeking an experienced Project Executive with 15+ years of commercial MEP construction experience to provide senior leadership acr...
Recommended
-
Electrician & Instrumentation Technician
Morris, IL
Job Title: Electrician & Instrumentation Technician Location: Morris, IL Schedule: Onsite | Monday-Friday Pay Rate: $44 / Hr + OT Benefits: This position is eligible for Healthcare: Dental, Vision, 401k, PTO benefits. Join a global leader in the manufa...
Recommended
-
Business Analyst, Enterprise AI
Houston, TX
Pay: $65-$85 an hour Fully Onsite M-F, Houston, TX Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Summary: We are looking for a Business Analyst with strong analytical and problem-solving skills to trace issues, invest...
Recommended
-
Manufacturing Engineer
Illinois
Fully Onsite 5 days a week Location: Cicero, IL Salary Range: $80000 - $120000 / Year Full Time position Benefits: This position is eligible for medical Key Responsibilities Validate system-generated fabrication drawings, work instructions, or cutsheet...
Recommended
-
Principal Strategy - Business Data Analyst
Coppell, TX
Job Title: Principal Strategy – Business Data Analyst Location: Coppell, TX Pay: Full-Time Conversion: $135,000–$165,000 annually + bonus (target ~20%) + equity awards Work Schedule: Hybrid schedule: 4 days onsite, 1 day remote Benefits: Medical, Denta...
Recommended
-
Field Service Technician
Pittsburgh Metro Area, Pennsylvania
Role: Field Service Technician Pay: $38.94 - $40.86 / hour Eligible for OT Benefits: This role is eligible for medical, dental, bision, HSA, life and short/long term disability insurance, Wellness Rewards and 401K. Location: East Pittsburgh Area, PA Ou...
Recommended
-
Maintenance Technician- Residential
Rockville, MD
Maintenance Technician- Residential Location: Rockville, MD Apartment Maintenance Technician Opportunity We are hiring an experienced Apartment Maintenance Technician to join our team at a luxury multifamily residential community in Rockville, MD. If y...
Recommended
-
Senior Drafter
North Richland Hills, TX
Title: Senior Drafter Location: Fort Worth, Texas Pay Range: $30 - $40 /hourly + Overtime Benefits: This role is eligible for medical, dental, vision and 401k. Position Summary: We’re looking for a seasoned Senior Drafter with deep experience in steel ...
Recommended
-
Quality Technician
Broken Arrow, OK
Job Title: Quality Technician Industry: Manufacturing Location (city, state): Broken Arrow, OK Assignment Type: Direct Hire - Must be authorized to work in the United States now and in the future without assistance. Pay: $28–$30/hour + approximately 2%...
Recommended
-
Manager of Wildfire Mitigation
Lancaster, TX
Title: Manager, Wildfire Mitigation Employment Type: Full Time Location: Dallas–Fort Worth, TX Compensation: $141,873-$213,737 Relocation: Comprehensive Relocation Assistance Available Position Summary As a Manager within our internal Wildfire Mitigati...
Recommended
-
Electrical-Mechanical Technician, Manufacturing
Pittsburgh Metro Area, Pennsylvania
Role: Electrical-Mechanical Technician | Full Time | Contract to Hire Location: Irwin, PA Pay: $30 - $35 / hour Benefits: This role is eligible for medical, dental, vision and 401k. Our Global Manufacturing client is looking to add a Electrical-Mechani...
Recommended
-
Quality Engineer
Fort Worth, TX
Quality Engineer Location: Fort Worth, TX Department: Quality Assurance Reports To: Quality Assurance Director Job Type: Full-Time, Exempt Salary: $75,000 - $95,000 Position Overview The Quality Engineer serves as the primary liaison between the compan...
Recommended
-
Senior Technical Business Analyst (Tableau)
Oklahoma City, OK
Role: Senior Technical Business Analyst (Tableau) Location: Oklahoma City or Tulsa – Onsite Position Salary Range: $90,000 – $100,000 Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth...
Recommended
-
Electrical Engineer
Oklahoma City, OK
Job Title: Electrical Engineer Location: Oklahoma City, Oklahoma Pay: $150,000 - $200,000 / Annually depending on experience Work Schedule: M-F, 8-5 onsite Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authoriz...
Recommended
-
Maintenance Technician
Bethesda Metro Area, Maryland
Position: Maintenance Technician Location: Bethesda, Maryland Job Type: Full-Time Work Location: On-site Salary: $55,000 – $67,000 / Annually, based on experience and qualifications. Benefits: This position is eligible for medical, dental, vision, 401(...
Recommended
-
Press Brake Forming Engineer Manager
Grand Prairie, TX
Press Brake Forming Engineer/Manager Dallas, Texas Direct Hire $80,000 - $100,000 annually, depending on experience Work Schedule: Day shift, approximately 7:00 a.m.–3:00 p.m. This position is eligible for medical, dental, vision, and 401(k) This estab...
Recommended
-
Senior Structural Engineer
White Plains, NY
Job Title: Senior Structural Engineer Office Location: White Plains & NYC - Hybrid work schedule Salary: $100000-$140000 / Year + bonus Benefits: Medical, Dental, 401k, Commuting Cost Senior Structural Engineer This role supports multiple concurrent pr...
Recommended
-
Data Solutions Developer
Oklahoma City, OK
Job Title: Data Solutions Developer Location: Oklahoma City, OK Pay Range: $70,000 - $90,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized to work in...
Recommended
-
End User Support
Oklahoma City, OK
Job Title: End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $20 - $22 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized...
Recommended
-
Mid-Level Full Stack Developer
Bethesda, MD
Position Title: Mid-Level Full Stack Developer Location: Bethesda, MD - 5 Days onsite - No Relocation Assignment Type: Contract to Hire Pay Rate: $65.00 - $67.00 / hour Work Schedule: Onsite, Monday - Friday Benefits: This position is eligible for medi...
Recommended
-
Business Central Developer
Houston, TX
Role: Business Central Developer Location: Texas Pay Range: $100,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are looking for a Business Central Developer to join a growing ERP team...
Recommended
-
Onsite, ML FinTech Data Engineer (Bethesda Maryland)
Bethesda, MD
Position Title: ML Data Engineer Location: Bethesda, MD - 5 Days onsite - No Relocation Assignment Type: Contract to Hire Pay Rate: $65.00 - $67.00 Work Schedule: Onsite, Monday - Friday Benefits: This position is eligible for medical, dental, vision, ...
Recommended
-
Production Operations & Regulatory Tech
Wichita, KS
Production Operations / Regulatory Tech Location: Wichita, KS (Onsite – 5 days per week) -- willing to assist with relocation Job Type: Direct Hire Work Authorization: Candidates must be authorized to work in the United States now and in the future wit...
Recommended
-
Lead Product Engineer
Broken Arrow, OK
Job Title: Lead Product Engineer Industry: Manufacturing / HVAC / Industrial Fabrication Location (city, state): Broken Arrow, OK Assignment Type: Direct Hire Pay: Up to $110,000 base salary + target bonus opportunity (10%, with potential up to 20%) Wo...
Recommended
-
USA Remote - Technical Analyst (Interoperability & Epic EMR Connectivity) – Contractor
Virginia
IT Position: Technical Analyst (Interoperability / Epic EMR Connectivity) – Contractor Location: USA Remote (Mainland USA only) Contract Length: 6 – 12 months+ contract W2 Pay: $50 - $60+ per hour · Benefits: This position is eligible for medical, dent...
Recommended
-
Product Engineer
Oklahoma City Metro Area, Oklahoma
Product Engineer Location: Oklahoma City, OK - On-site, 5 days per week Compensation: $90,000–$100,000 plus 100% paid benefits for employee, PTO, 401K match Position Type: Direct Hire - Candidates must be authorized to work in the United States now and...
Recommended
-
Chemical Project Engineer
Ennis, TX
Role: Chemical Project Engineer Salary: $100,000-$120,000 / year+ 10% bonus Location: Ennis, TX Benefits: This role is eligible for medical, dental, vision and 401k. Key Responsibilities Lead multiple capital projects from initial scope development thr...
Recommended