Home Service Dispatcher
Alexandria, VA
Category: Administrative
Reference ID: 10065542
Shortcut: http://addisongroup.gosnaphop.com/XApFUC
Job Title: Home Service Dispatcher
Industry: Home Services
Location (City, State): Alexandria, VA
Assignment Type: Contract to Hire 6 to 8 months
Pay: $24/hr
Work Schedule: Monday through Friday, 7:00 am to 3:30 pm
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring on behalf of our client, a well established home services organization supporting residential customers across the DMV area. Our client is known for delivering dependable service through a team oriented environment that values accountability, performance metrics, and a positive customer experience.
Job Description:
Our client is seeking a detail oriented Home Service Dispatcher to coordinate service technicians and ensure efficient daily operations. This individual will act as a central point of communication between customers and field staff, helping to manage scheduling, routing, and service updates in a fast paced environment.
Key Responsibilities:
- Coordinate daily schedules and assign service technicians to residential job sites
- Manage a high volume of inbound and outbound calls with professionalism and urgency
- Track technician progress throughout the day and adjust schedules as needed
- Maintain accurate documentation related to service appointments and availability
- Provide timely updates to customers regarding appointment windows and service status
- Partner with internal teams to support smooth workflow and strong customer satisfaction
- Ensure follow up tasks are completed and service requests are properly closed out
Qualifications:
- High school diploma or GED required
- 2 to 4 years of administrative, dispatching, or scheduling experience
- Prior experience in HVAC, plumbing, electrical, or related home services industry preferred
- Proficiency in Microsoft Office Suite and scheduling platforms such as ServiceTitan or similar software
- Strong organizational skills with the ability to manage competing priorities
- Clear communicator who remains composed in high pressure situations
- Team oriented mindset with a proactive approach to problem solving
Additional Details:
Department: HR
Reports To: VP of People Operations
Team Size Supported: 6 to 8 technicians
Interview Process: Initial phone screen followed by onsite team interview
Overtime: Based on business needs and supervisor approval
Conversion Salary: $50,000 to $55,000 annually
Perks:
- Opportunity to convert to a permanent position
- Collaborative and supportive team culture
- Stable weekday schedule with early afternoon end time
- Growth potential within a well established organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities EEO to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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