Senior Technician, End User Support
Chicago, IL
Category: Information Technology
Industry: Internal
Reference ID: 10076590
Shortcut: http://addisongroup.gosnaphop.com/ZQQuJn
Role Overview:
The Senior End User Support Technician acts as the primary technical lead and highest escalation point for the deskside support team. While mid-level technicians focus on resolving Tier 2 issues, the Senior Technician manages complex infrastructure-level endpoint challenges, leads technical projects, and provides technical mentorship to junior staff. This role bridges the gap between end-user support and the broader Infrastructure and Security teams to ensure a secure and optimized computing environment.
Responsibilities:
Operational Mentorship & Standards
· Provide technical guidance, mentoring, and peer review for Associate and mid-level Technicians.
· Standardize documentation and develop "Gold Build" configurations for the team's knowledge base.
· Oversee the accuracy of the global asset management system and perform periodic audits.
· Collaborate with Level 1 support and infrastructure teams to streamline ticket triage and escalation workflows.
Technical Support
· Serve as the final Tier 3 escalation point for complex hardware and software issues that cannot be resolved by the broader team.
· Deliver white-glove support and high-touch service, including C-level executives.
· Lead large-scale hardware refresh programs, OS migrations, and site-wide technology deployments.
· Perform deep-dive root cause analysis for recurring technical trends and implement permanent system fixes.
· Manage and optimize automated deployment tools, including system imaging, Intune, and SCCM packaging.
· Oversee the health and security compliance of the endpoint fleet
· Manage the lifecycle and advanced configuration of conference room A/V technology to ensure meeting readiness.
· Provide hands-on support for hardware, software, peripherals, and network connectivity.
· Rare off-hours or weekends as needed
Knowledge, Skills, Education:
· 5+ years of experience in corporate Help Desk or Deskside Support.
· Advanced expertise in Windows 11, including PowerShell scripting and Group Policy (GPO).
· Deep proficiency in the Microsoft 365 environment, including Exchange Online and Entra ID (Azure AD).
· Expert knowledge of endpoint management tools such as Intune, SCCM, and Autopilot.
· Experience with VOIP/soft phones and admin consoles, call routing, and management.
· Strong understanding of advanced networking concepts, including TCP/IP, DNS, DHCP, and VLANs.
· Proven project management skills with the ability to lead cross-functional initiatives independently.
· High attention to detail and professional communication skills for executive-level interaction.
· Resourcefulness and problem-solving aptitude
· Willingness to provide occasional after-hours support for critical project cutovers or executive needs.
Salary: $75k-$80k plus bonus
-
Senior Desktop Analyst
Oklahoma, OK
Role: Senior Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $26.00 - $28.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a gro...
Recommended
-
Desktop Engineer
Houston, TX
Role: Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are seeking an experienced Desktop Engineer to support and enhance enterpri...
Recommended
-
End User Support
Oklahoma City, OK
Job Title: End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $20 - $22 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized...
Recommended
-
Enterprise Endpoint Engineer
Dallas, TX
Title: Enterprise Endpoint Engineer Location: Dallas, TX - Onsite 1 day a week Salary: $160k This position is not eligible for sponsorhip Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match u...
Recommended
-
Desktop Support Team Lead
Oklahoma
Role: Desktop Support Team Lead Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $65,000 / Annually DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportuni...
Recommended
-
IT Support Specialist II
Austin, TX
Position: Information Technology Systems Support Specialist II Duration: FTE Work Location: Austin, TX - onsite 5 days per week Pay: $75,000-80,000 / year Benefits: This position is eligible for medical, dental, vision and 401k. Position Summary We are...
Recommended
-
IT Site Support Specialist II (Contract-to-Hire)
Denver, CO
Role: IT Site Support Specialist II Location: Denver, CO (100% Onsite) Employment Type: Contract-to-Hire Pay Rate Range: $40.87 - $45.19 / Per Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview We are se...
Recommended
-
Microsoft 365 Specialist
Norman, OK
Job Title: Microsoft 365 Specialist Location: Onsite in Norman, OK (onsite) Pay Rate Range: $70000 - $100000 / Year depending on experience Schedule: Monday - Friday, 8am - 5pm Benefits: This position is eligible for medical, dental, vision, and 401(k)...
Recommended
-
Field Desktop Support Analyst
Midland, TX
Role: Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a r...
Recommended
-
IT Administrator
Bothell, WA
Title: IT Administrator Type: Full Time Location: Bothell On-Site: 2 days per week, Hybrid Benefits: PTO, Medical, Dental, Vision, 401k Pay: $65-72k per year Must Haves: (Please address their experience with these in the submission) Active Directory: A...
Recommended
-
Helpdesk Technician
Oklahoma City, OK
Role: Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $21.00 - $23.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opp...
Recommended
-
Systems Administrator
Oklahoma City, OK
Job Title: Systems Administrator Location: Oklahoma City, OK (on-site) Salary Range: $65,000 - $90,000 / Annually depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be author...
Recommended
-
IT Support Technician
Two Harbors, MN
Job Title: End User Support Technician Location: Two Harbors, MN (onsite 5 days per week) Compensation: $30/per hour Benefits: This position is eligible for medical, dental, vision, and 401(k) Job Description: We are seeking an End User Support Technic...
Recommended
-
Senior UX Researcher & Designer
Fort Worth, TX
Senior UX Researcher & Designer Location: Fort Worth, TX (Hybrid) Schedule: Hybrid | Remote Monday & Friday | Onsite Tuesday–Thursday Salary: $110,000–$130,000 + Bonus + Employee Ownership Program About Our Client Our client is an established and growi...
Recommended
-
Network Administrator
Fort Worth Metro Area, Texas
Job Title: Network Administrator Location: Fort Worth, TX Pay: $70,000 - $90,000 / Annually Work Schedule: Monday – Friday, standard business hours with participation in an on-call rotation and occasional after-hours support as needed. Benefits: This p...
Recommended
-
Technology Support Analyst II
Burlington-South Burlington Metro Area, Vermont
Role: Technology Support Analyst II Location: Burlington, VT Pay Rate Range: $62,400–$68,400/year Benefits: This position is eligible for medical, dental, vision and 401(k) Are you looking for a growth opportunity for a reputable company with a positiv...
Recommended
-
Technology Support Analyst II
Buffalo-Niagra Falls Metro Area, New York
Role: Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 – $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses Internal Job ID: 10077741 Are you looking for a gr...
Recommended
-
Technology Support Analyst II
Albany Metro Area, New York
Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400–$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Techn...
Recommended
-
Hosting Enterprise Architect
Dallas, TX
Title: Hosting Enterprise Architect Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to...
Recommended
-
Full Stack Engineer
Chicago, IL
Job Title: Senior Full Stack Software Engineer Industry: Hospitality Location (City, State): Chicago, IL Assignment Type: Contract through the end of the year Pay: $65/hr - $75/hr W2 Work Schedule: Hybrid schedule with 2-3 days onsite work in Chicago B...
Recommended
-
Cybersecurity Network Engineer
Houston, TX
Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to t...
Recommended
-
System Engineer - Infrastructure
Bellvue, WA
Role: Infrastructure Engineer Duration: 12 Months to start Location: Bellevue and Everett Pay: $70/hr Start: ASAP Process: 3 Steps Seeking a Contractor to provide the following services a skilled and motivated hardware infrastructure engineer to join o...
Recommended
-
Business Central Developer
Houston, TX
Role: Business Central Developer Location: Texas Pay Range: $100,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are looking for a Business Central Developer to join a growing ERP team...
Recommended
-
IT Systems Support Technician
Oklahoma City, OK
Job Title: IT Systems Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $45,000 - $65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement...
Recommended
-
Sr. Business Analyst & PM - Contractor (Durham, NC - 3 days onsite)
Durham-Chapel Hill Metro Area, North Carolina
Position: Senior BA / PM - Contractor (APM / EAM Software Implementation). Location: Hybrid, 3 days onsite in Durham, North Carolina. Assignment Type: 6+ Month Contract with potential to extend or convert to FTE. Work Hours: M-F, full-time 40 hours. Co...
Recommended
-
IT Support Specialist
Oklahoma City, OK
Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must b...
Recommended
-
Technical Product Manager
Irving, TX
Technical Product Manager – Networking Infrastructure Irving, TX - Hybrid – 3 days onsite / 2 days remote Direct Hire - Must be authorized to work in the United States now and in the future without assistance $150,000–$200,000 base salary + annual bonu...
Recommended
-
Cloud Enterprise Lead
Dallas, TX
Title: Cloud Enterprise Lead Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tui...
Recommended
-
Workday Configurator - Benefits and Leave of Absence (LOA)
McKinney, TX
-Job Title: Workday Configurator – Benefits & Leave of Absence (LOA) -Location: Remote (United States) -Pay: $80,000 - $90,000 / year -Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: Our client is seeking...
Recommended
-
Network Engineer
Oklahoma Cityh, OK
Job Title: Network Engineer Location: Oklahoma City, OK Assignment Type: Direct Hire | Full-Time Pay: $80,000 - $100,000 annually depending on experience Work Schedule: Monday–Friday, Business Hours Benefits: This position is eligible for medical, dent...
Recommended