Call Center Representative

Bethesda, MD


Apply Save

Type: Contract

Category: Administrative

Reference ID: 10000282

Shortcut: http://addisongroup.gosnaphop.com/8WvlFF


Our client in Bethesda, MD is seeking a bilingual Customer Service Representative! 


SALARY: $50K 


MUST HAVES:

  • Bilingual in Spanish – required
  • Reliable and punctual
  • Must be comfortable being on the phone all day
  • Excellent verbal, written and analytical skills
  • Strong keyboarding skills and professional phone etiquette
  • Ability to handle the stress of multi-tasking as well as ability to 'talk and type'
  • Possesses an energetic and tenacious achievement orientation
  • Experience using a CRM system

 

Job Summary:

  • The Customer Service Representative is responsible for closing new customer sales utilizing a consultative selling approach
  • The Customer Service Representative is responsible for maintaining current customers by utilizing creative problem-solving and negotiation skills to resolve customer issues
  • The Customer Service Representative will handle service requests and changes and act as the customer's focal point to maintain strong customer relationships
  • The Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations

Essential Duties and Responsibilities:

  • To perform this job successfully, the Customer Service Representative must be able to perform the essential duties satisfactorily; other minor duties may be assigned and may vary by location
  • Through needs based, consultative selling, the Customer Service Representative presents company products and services that will benefit the customer by meeting customer needs
  • The Customer Service Representative will offer, quote, and close prospective customer sales using knowledge of given products and services
  • The Customer Service Representative will work with closely with other departments (i.e. accounting, dispatch, etc.) for follow-up on larger and more complex accounts
  • The Customer Service Representative meets or exceeds sales objectives, such as offering, quoting, closing, and revenue generation
  • The Customer Service Representative must meet or exceed service and operational goals established for the call center, including quality and productivity
  • The Customer Service Representative must communicate concise and accurate information
  • The Customer Service Representative establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
  • The Customer Service Representative confirms understanding of customer needs, issues, and requests
  • The Customer Service Representative serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department
  • The Customer Service Representative uses the authorized system to gather and provide information and/or update customer records
  • The Customer Service Representative provides standard and sometimes more advanced information and customer education regarding service options, charges, billing, and contracts
  • The Customer Service Representative must effectively use productivity software tools
  • The Customer Adheres to service and operational standards established for the call center, including quality, productivity, and Service Machine

Requirements:

  • Bilingual in Spanish – required
  • Proficiency in MS Office
  • Excellent verbal, written and analytical skills
  • Strong keyboarding skills
  • Professional phone etiquette
  • Ability to handle the stress of multi-tasking as well as ability to 'talk and type'
  • Possesses an energetic and tenacious achievement orientation
  • Ability to utilize multiple software applications on one or more phone screens
  • Ability to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner
  • Good time management skills to prioritize and plan work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Is consistently at work and on-time
  • Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
  • Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
  • Show inquisitiveness and eagerness to gain sales or business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledge

Experience using a CRM system


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


10000282


  • Part Time Customer Support Representative

    Cedar Rapids, IA

    Job Title: Customer Support Representative- Part Time Hours: 8 am - 12 pm, Monday-Friday, fully onsite, 20-30 hours max Compensation: $22+ Location: Cedar Rapids, IA Contract to hire Internal Job ID: 10025994 Job Requirements: Year(s) of Experience: at...

    Recommended

  • Part Time Customer Support Representative

    Clinton, IA

    Job Title: Customer Support Representative - Part Time Hours: 8 am - 12 pm, Monday-Friday, fully onsite, 20-30 hours max Compensation: $22+ Location: Clinton, IA Contract to hire Internal Job ID: 10025995 Job Requirements: Year(s) of Experience: at lea...

    Recommended

  • Patient Access Service Center Representative

    Estes Park, CO

    Our client, a well-established medical center, is hiring a Patient Access Service Center Representative to assist their billing department! This is a contract-to-hire position that offers the opportunity to get your foot in the door in the healthcare i...

    Recommended

  • Customer Service Representative

    Rockville, MD

    Role: Customer Service Representative Location: Rockville, MD Pay Rate Range: $17/Hour & up to $21/Hour upon conversion Internal Job ID: 520031 Our Client in Rockville, MD is seeking a Customer Service Representative to join their team! The role of the...

    Recommended

  • Customer Experience Associate

    Highland Park, IL

    We are currently seeking a dedicated individual to join our client as a Customer Experience Representative in the distribution industry. This is a temp-to-hire position with an immediate start date, offering flexible hours Monday through Friday, either...

    Recommended

  • Call Contact Center Specialist

    Raleigh, NC

    Role: Call Contact Center Specialist Location: Raleigh, NC Type: Contract to Hire Overview: We are seeking a motivated and results-oriented Call/Contact Center Specialist to join our team in a contract-to-hire role. You will play a key role in providin...

    Recommended

  • Contact Center Specialist

    Charlotte, NC

    Role: Call or Contact Center Specialist Location: Charlotte, NC Type: Contract/Contract to Hire Overview: We are seeking a driven and customer-focused Call/Contact Center Specialist to join our team in a contract (with the potential to transition to hi...

    Recommended

  • Patient Access Representative

    Estes Park, CO

    Our client, a well-established medical center, is hiring a Patient Access Representative to assist their front office! This is a contract-to-hire position that offers the opportunity to get your foot in the door in the healthcare industry with little e...

    Recommended

  • Call Center Representative

    Tulsa, OK

    Job Title: CALL CENTER REPRESENTATIVE Compensation: $18-20/hour DOE Internal Job ID: 10026568 Principal Duties and Responsibilities: Respond to plan participant inquiries via phone, fax and email or in-person regarding enrollment, distributions, loans,...

    Recommended

  • Customer Service Coordinator. Dispatcher

    Arlington Heights, IL

    We are seeking a dedicated Customer Service Coordinator/Dispatcher to join our Client's manufacturing team in Arlington Heights, IL. This direct hire position offers a competitive pay rate of $22-25 per hour and a standard work schedule of Monday to Fr...

    Recommended

  • Customer Service Representative

    Washington, DC

    Role: Customer Service Representative Location: Washington, DC; Hybrid Work Schedule Pay Rate: $17-20/Hour Our client is seeking a Customer Service Representative to join as a key member of their successful team. Job Responsibilities: · Analyze and int...

    Recommended

  • Customer Service Representative

    ,

    Customer Service Representative 6 month contract 100% in the office, 8:00a.m.-5:00p.m. OR 7:00a.m.-4:00p.m. $25-$29 per hour Job Description: Communicate effectively with customers by phone and email to ensure the best service possible Working hand in ...

    Recommended

  • Bilingual Receptionist

    Hammond, IN

    Job Title: Bilingual Receptionist Location: Hammond, IN Industry: Manufacturing Pay: $50,000 - $55,000 About Our Client: Our client, a reputable company in the manufacturing sector, is seeking a dedicated and organized Receptionist to join their front ...

    Recommended

  • Sales Development Representative

    Coppell, TX

    Sales Development Representative Direct Hire Hybrid schedule in Coppell, TX (3 days in office a week) $62k+ OTE Addison Group has an immediate opening for a Sales Development Representative in Coppell, TX. Job Duties: 100 calls/ day - outbound demand g...

    Recommended

  • Receptionist

    Philadelphia, PA

    Job Title: Receptionist Compensation: $18/hour Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Location: Fully onsite, Philadelphia, PA Position Summary: This position provides general office support. The receptionist will be responsible for answering inc...

    Recommended