Sr BA - AI Business Process Improvement
Chicago, IL
Category: AIM
Salary: 140,000.00
Reference ID: 10043475
Shortcut: http://addisongroup.gosnaphop.com/lO4fJ6
Title: Senior Business Analyst - AI Business Process Improvement
Location: Chicago, IL
Salary: $110-140K + Bonus
No sponsorship available
*Must have improved business process utilizing the following tools at a company: Pardot, Jotform, Marketo Engage, SharpSpring, Keap, ActiveCampaign, Autopilot, Make.com, Zapier or LiveSession.
Overview:
We’re looking for an Senior BA with 10+ years of experience in Business Process Improvement and at least 1 year with utilizing AI tools to improve business processes. This person will take the lead in building AI-powered automation systems. In this new role, you’ll get to play with the latest AI tech, tools like Make.com, and APIs to make our workflows smoother, cut costs, and boost productivity. It’s a hands-on role where you’ll help shape the future of automation in a fast-moving, exciting industry that’s all about creativity and growth.
Essential Functions:
Automation Development:
● Design and deploy automation workflows across tools like Shopify, NetSuite, Slack, and internal CRMs.
● Use platforms like Make.com, Zapier, or custom-built solutions to integrate systems.
AI Integration:
● Leverage AI technologies (e.g., GPT, ML models) to enhance operational processes, customer service, and inventory management.
● Implement AI-driven tools for dynamic pricing, customer segmentation, and personalized marketing.
API Management:
● Build and maintain integrations between tech stack using APIs.
● Troubleshoot and debug API-related issues to ensure smooth operations.
Process Optimization:
Identify opportunities for automation across business operations, with a focus on high-impact areas (e.g., inventory, marketing, finance).
Evaluate existing workflows and design streamlined, automated alternatives.
Collaboration:
● Work closely with department heads to understand needs and prioritize automation projects.
● Train and mentor team members to adopt and leverage new automation tools.
Monitoring and Reporting:
● Monitor the performance of deployed systems and ensure they meet business goals.
● Provide regular reports on the impact of automation efforts, including cost savings and efficiency gains.
Qualification:
● 10+ years as a BA or PM with a expertise with Business Process Improvement
- 1 years of experience as an AI Engineer or similar role.
● Bachelor’s degree in computer science
● Experience with programming languages is a plus.
Technical:
● Proficiency in automation tools like Make.com, Zapier, or similar platforms.
● Understanding on how to create a hierarchy of agents to perform complex interactive automations.
● Hands-on experience connecting APIs and working with JSON, REST, and webhooks.
● Familiarity with AI tools and frameworks (e.g., ChatGPT, Claude, or custom ML models).
● Understanding of database systems (SQL or NoSQL) and data manipulation.
● Ability to break down complex workflows and design effective automation solutions.
● Strong debugging and troubleshooting skills.
Communication:
● Strong communication skills for effectively working with cross-functional teams.
● Ability to explain technical solutions in clear, non-technical terms for diverse stakeholders.
● A team player who builds trust and cultivates positive relationships to drive collaboration.
Ideal Candidate:
● A basic understanding of retail, e-commerce, or other fast-paced industries.
● Hands-on experience with platforms such as Shopify, NetSuite, and Slack.
● Resilient, able to approach challenges with a positive mindset and turn setbacks into opportunities for growth.
● A creative problem-solver who delivers innovative solutions and consistently goes the extra mile to add value.
● A passion for keeping up with the latest AI trends and skills.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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