IT & AV Specialist
Austin-Round Rock-San Marcos Metro Area, Texas
Category: Information Technology
Reference ID: 10057335
Shortcut: http://addisongroup.gosnaphop.com/7a7dO5
Systems Support Specialist (A/V & IT Integration)
๐ Austin, TX | ๐ผ Direct Hire | ๐ฒ $80,000 โ $110,000 + Bonus
- 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
- 401(k) with company match
- Generous vacation & personal time off allowance
Are you a jack of all trades in IT with some A/V knowledge who thrives in high-touch, dynamic environments? We are working with a private client seeking an IT Generalist to support integrated IT, networking, and audio/visual systems across multiple high-end properties.
This role requires a balance of hands-on technical expertise and top-tier customer service, including direct support for executives. The right candidate will proactively identify and solve issues before they become problems.
Responsibilities
- Serve as the first point of contact for IT issues across laptops, cell phones, networking, and personal devices.
- Troubleshoot and support A/V and automation systems across multiple locations (home automation, conference rooms, entertainment systems).
- Ensure the smooth operation of platforms such as Control4, Savant, and Crestron โ familiarity with all three is expected.
- Monitor systems proactively to detect issues before they impact the family or executives.
- Deliver professional, discreet, and reliable support for high-profile individuals.
- Provide on-site presence across properties; occasional travel between local locations may be required.
Qualifications
- 5+ years of IT support experience with strong troubleshooting skills across devices, networks/VPNs, and connectivity.
- Background in A/V systems (home automation, conference room setups, entertainment systems).
- Experience with Control4, Savant, and Crestron (hands-on or at least strong working knowledge).
- Presentable, professional, and personable with excellent communication skills.
- Ability to support executives/VIPs with the highest standards of confidentiality and discretion.
- Proactive mindset with strong organizational and problem-solving skills.
- Valid driverโs license for travel to local properties.
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