Help Desk Analyst
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Category: Information Technology
Salary: 0.00 Per Hour
Reference ID: 10026135
Shortcut: http://addisongroup.gosnaphop.com/n2neKs
Help Desk Analyst
Office Status: Onsite
Office Location: New York
Job Description:
An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; as well as identify, troubleshoot and resolve a wide range of technical computer-related problems.
• Position requires 3+ years of experience
• Experience with PC/MAC and server platforms, Active Directory, SCCM, etc.
• Experience with Mobile Device Support (Windows, IOS, Android)
• Understanding of basic Networking protocols
• Exceptional oral and written communication skills
• Knowledge of Adobe products
• Experience troubleshooting printing issues
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