Help Desk Analyst

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Type: Contract-to-Hire

Category: Information Technology

Salary: 0.00 Per Hour

Reference ID: 10026135

Shortcut: http://addisongroup.gosnaphop.com/n2neKs


Help Desk Analyst

Office Status: Onsite

Office Location: New York

 

Job Description:

 

An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; as well as identify, troubleshoot and resolve a wide range of technical computer-related problems.

 

• Position requires 3+ years of experience

• Experience with PC/MAC and server platforms, Active Directory, SCCM, etc.

• Experience with Mobile Device Support (Windows, IOS, Android)

• Understanding of basic Networking protocols

• Exceptional oral and written communication skills

• Knowledge of Adobe products

• Experience troubleshooting printing issues

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