Customer Care Specialist

Batavia, IL


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Type: Contract-to-Hire

Category: Administrative

Salary: 20.00 Per Hour

Reference ID: 10038817

Shortcut: http://addisongroup.gosnaphop.com/3fHwFw


Customer Care Specialist โ€“ A Perfect Transition from Retail to Corporate!

๐Ÿ“ Location: Batavia, IL (100% In-Office)

๐Ÿ’ฐ Pay: $18-20/hour (based on experience)

๐Ÿญ Industry: Manufacturing

Looking to take your customer service skills to the next level?

If you've built a strong foundation in retail customer service and are eager to step into a corporate role with better hours, benefits, and career growth, this is the opportunity for you!

Why This Role is Perfect for You:

โœ… Smooth Transition from Retail โ€“ Apply your customer service skills in a structured, professional setting.

โœ… Career Growth Potential โ€“ Work for an industry leader that invests in your development.

โœ… Stable Schedule โ€“ Say goodbye to unpredictable retail hours!

โœ… Competitive Pay & Benefits โ€“ Enjoy amazing health benefits, a 401(k) with company match, and profit-sharing opportunities.

What Youโ€™ll Be Doing:

๐Ÿ”น Answer 50-60 calls daily, assisting customers with product questions, warranty claims, and troubleshooting.

๐Ÿ”น Provide solutions with confidence and professionalism, building strong customer relationships.

๐Ÿ”น Work with systems like AS400, Zendesk, and Excel to track orders and manage customer interactions.

๐Ÿ”น Gain hands-on experience through product training in a warehouse settingโ€”so you truly understand what youโ€™re helping customers with.

What Weโ€™re Looking For:

โœ”๏ธ 1-3 years of customer service experienceโ€”retail or call center experience is great!

โœ”๏ธ Strong problem-solving skills and the ability to handle customer concerns with patience and professionalism.

โœ”๏ธ Comfortable using multiple computer screens and software systems.

โœ”๏ธ Bilingual in Spanish? Thatโ€™s a plus!

Your Schedule:

๐Ÿ“… Monday-Friday: 10:00 AM - 6:30 PM

๐Ÿ“… Saturdays (March-September): Remote, 10:00 AM - 6:30 PM

Perks & Benefits:

๐ŸŒŸ Full benefits package, including top-tier health insurance

๐ŸŒŸ Generous PTO and sick time

๐ŸŒŸ 401(k) with a 50% company match

๐ŸŒŸ Profit-sharing opportunities

๐ŸŒŸ Supportive, team-focused work environment

๐ŸŒŸ Overtime opportunities during peak seasons

Ready to step into your first corporate role and build a long-term career? Apply today and letโ€™s get started!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


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