Direct Hire Customer Service Associate

Location: Chicago Region
Service Area: AA: Customer Service
Job Type: Direct Hire

Do you enjoy taking care of customers and working with a collaborative team? Direct Hire Customer Service Role located in Northbrook! Immediate and fast moving interviews for the opportunity to join a passionate Customer Service team. Working in office every day with plenty of training from a tenured team. Pays up to $50K, benefits within 30 days! 

Job Duties

  • Customer Service Associate will be responsible for interacting with a variety of people in an office environment with professionalism, a positive attitude and good manners. 
  • Candidate must show flexibility to handle multiple job responsibilities while always putting the customer first.
  • Manage order fulfillment processes of flavors, fragrances, and aroma chemicals by assisting customers, taking orders and expediting when requested.
  • Maintain Customer Database, including Customer information, customer item information, pricing, special notes, etc.
  • Provide accurate, responsive, and efficient placement of orders
  • Talk with customers by phone or via email, to take orders and expedite when necessary
  • Back up reception when needed

Job Requirements
  • FULL CYCLE customer service experience between 2-5 years (open to more)
  • Associate's Degree required
  • Entering orders, follow up with sales/production/shipping, customer returns, tracking product, invoicing
  • Be able to work in office every day: commutable distance to Northbrook
  • Some ERP/CRM experience
  • Open to converging the Receptionist desk 1-2 times a week while she goes to lunch (mostly to answer phones, no visitors right now) 
  • Also sorting and putting mail in employee mailbox, packages 

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