Technical Support Specialist

Location: Washington DC Region
Service Area: IT: Desktop Support Help Desk
Job Type: Contract To Hire

Helpdesk Support Analyst

A Hirestrategy Client is seeking a Help Desk Support Analyst for a long term opportunity.


  • Provide support for phone calls, emails, chat and tickets from end users regarding IT issues and queries.
  • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA).
  • Competency in MS Office Suite and Windows 7, 8, & 10 operating systems.
  • Manage Active Director, Office 365, Phone System 8 x 8
  • Level 1 troubleshooting of technical issues on PC and laptop computers.
  • Troubleshooting of phone and email systems.
  • PC setup and configuration using enterprise-based deployment tools.
  • User onboarding and off-boarding in Active Directory and other systems.
  • Support for printer setup and configuration.
  • Level 1 support of the corporate network and security systems.


  • Bachelor's degree in Information Technology, Computer Science or a similar area of study.
  • Excellent verbal and written communication skills
  • Effective time management
  • Positive customer service attitude
  • Knowledge of Windows PC hardware and OS support
  • Basic network, LAN & WAN, troubleshooting